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joanne F

Amazing get away and birthday

Reviewed Jun 6, 2024
Pillows are fluffy and comfy rooms are spacious also service is amazing people are very attentive and also rooms are very ...food and drinks are great beach area cabanas are beautiful best get away if you want peace of mind or birthday and many activities
Date of stay: June 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management Team, General Manager at Cofresi Palm Beach & Spa Resort, responded to this review
Responded Jun 14, 2024
Dear Guest,
Thank you for taking the time to write a review about Cofresi Palm.

It is of great importance to know our guests' experience so that we can improve our services.

We are delighted to read such a nice opinion about our resort, staff, services, and facilities and appreciate that you have shared it on TripAdvisor with other future guests.

It would be a pleasure to host you again in the future.

Warmest Regards
The Management

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,389)
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Reviewed May 31, 2024

This was my first time in DR, traveling solo and I honestly loved everyday. The staff here are great and the customer service is better than what's offered in America. Denise from the buffet made me feel safe and she made me laugh I love her. Leonel and Luz from the buffer are AMAZING the customer service was A+. If I had a business I would want them to run it. Gabriela at the front desk was very helpful every single day. Beautiful hotel and alot of things to do on the resort. I missed my Spa appointment but the woman there made me feel okay about it. She was very easy going. No one is pressuring you to but anything. I plan on returning with my mom very soon.

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank triece t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management Team, General Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded June 5, 2024

Dear Guest,

Thank you for taking the time to write a kind review of Cofresi Palm.

We are thrilled to hear that you enjoyed our facilities and services and that we were able to meet and even exceed your expectations regarding staff orientation and service. Your enthusiastic comments are truly motivating for us.

We appreciate your feedback and want you to know that we will do our utmost to ensure that your next visit will be just as enjoyable as your first one.

Thank you again for choosing Cofresi Palm as your vacation destination.

Warm Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2024 via mobile

I had a great time. It was my first time in the Dominican Republic and definitely won’t be my last. I met so many people from other countries and cultures, and even some from my own state in the USA! The buffets were great, Trapinche restaurant was delicious, as well as the others, and I loved the multiple pools and views! Off the resort, we enjoyed the banana (fell off multiple times lol), the town of Puerto Plata (provided by the hotel and its tour guide). At the resort, we enjoyed activities like the Foam Party in the pool, and the Michael Jackson tribute at the Coliseum. We kept the Presidente coming all day. What also was awesome was the MAMAJUANA! I usually only listen to Mexican music, but I know El Alfa always says that in his music, but I didn’t know what it meant. However, Wilfredo (el Wili o el Fory) did. I saw “República Dominicana, tierra de la Mamajuana” all of a sudden, in the middle pool bar. He heard me reading it, pointed at me, said “MAMAJUANA!”, whipped out a bottle, and gave me a shot of what turned out to be Mamajuana, a prestigious Dominican liqueur! We had great conversations while he attended me, my dad, and great uncle, who also had some. We had great conversations, great drinks, and a great time with el Wili. He’s an expert bartender and a great guy overall. He knew exactly when we were done, exactly what we wanted, as well as everyone else. Very memorable experience.

Room tip: I was just caught so off guard at the fact that there was so many places that we could go. Take time to know what there is to do/where to go
Date of stay: March 2024
Trip type: Travelled with family
1  Thank Pacojames S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management Team, General Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded June 5, 2024

Dear Guest,
Thank you for taking the time to write a review about Cofresi Palm.

It is of great importance to know our guests' experience so that we can improve our services.

We are delighted to read such a nice opinion about our resort, services, and facilities and appreciate that you have shared it on TripAdvisor with other future guests.

It would be a pleasure to host you again in the future.
Warmest Regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2024

This place is a joke talk about the lowest of all Lowe's and all inclusive
The rooms have no bill in it the nickel and dime you for every little thing
We go to the main bar they don't serve anything except what's written on the menu cuz they don't know how to make it
If you want to lock up your valuables you have to pay extra for a lock
The transportation around the properties you can wait almost an hour to be taken anywhere
I've had better experiences in other countries than this one they don't really care if you have a good time or not they're nightlife feels like a high school house party
Once a aga n this place is a absolute joke I would never put your vacation here ever again drink suck the food suck and snow coordination anywhere

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ANDY V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management Team, General Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded May 29, 2024

Dear Guest,
Thank you for sharing your feedback with us. We appreciate your time and effort in helping us improve our services.

Your comments are very valuable to us and we will consider them to enhance our guests' experience.

We are sorry to hear that we fell short of your expectations in some aspects during your stay with us.

We will work hard to address these issues and ensure that they are not repeated in the future.

Thank you again for your feedback and we hope to have the opportunity to welcome you back soon.

Best regards,
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 19, 2024

Went with my husband for a month and it was wonderful. Angelica made our trip memorable. She was the friendliest staff we ever had in the hotel. She made sure our stay was comfortable. Thank you so much, Angelica. We will def come back here again.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lyn V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management Team, General Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded May 29, 2024

Dear Guest,
Thank you for taking the time to write a review about Cofresi Palm.

It is of great importance to know our guest's experience to improve our services.

We are really happy to read such a nice opinion about our resort, staff, and services, and appreciate that you have shared it on TripAdvisor with other future guests.

It would be a pleasure to host you again in the future.

Warmest Regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 16, 2024

April 5-12
I will start this by saying we had a wonderful week!
I read a few reviews prior to booking this resort and felt good about our decision to choose it for a change in scenery from the other 2 resorts we had visited regularly in Puerto Plata. After booking I continued to read reviews that ended up ruining my excitement for the trip and had me preparing to switch resorts upon arrival.
Not needed!!! We were very happy at this resort.
Checkin-arrived around noon and yes, it is true you can’t get into your room until 3pm, however we were still checked in, given bracelets and had full access to the resort. We just had to go back at 3 to receive our room keys. This has happened at other resorts so nothing new to us and understandable.
Grounds-absolutely beautiful!
Rooms-our plan was always to upgrade to a junior suite upon arrival. They didn’t have any available the first day, or the second day-when we were told to come back, but on the 3rd day we were able to upgrade. For us, it made a big difference.
Our first room was very small, old furniture and farthest building from everything but was SO clean, always well stocked, air worked well and always hot water.
The junior suite was way more spacious, updated and the location of it was perfect for us as these rooms are close to beach pools. Again, we always had towels, water bottles and hot water.
Buffet-the food in the buffet was great! We really enjoyed all the different dishes throughout the day, always new things to try and the service in the buffet was so impressive! The buffet was kept spotless, food was covered all the time and was constantly being refilled. Coffee constantly filled, I have been to a lot of buffets and this one by far was the best. I cannot stress enough how clean it was-every spill was instantly cleaned up. Maybe its not like this when super busy but for us it was.
We had no issue booking a la cartes. We arrived on a Friday so had to wait until the Sunday (I believe) to book for the week and stood in line for maybe 15 min total to be able to book exactly what we wanted. We were even able to change one of our bookings the day of, to a different restaurant.
Service-the service was amazing at both the buffet and a la cartes. Really impressive!
Pools-lots to choose from and pool bars, very clean, lifeguards on duty
Beach-we are not big beach people but do like to walk it. We didn’t see many people just sitting on the beach on lounges, everyone was on the beach beds and a little further back from the water. Wasn’t what we were used to at resorts but looked like people were enjoying them.
Entertainment-Coliseum show we watched was really good and nightly events at our resort were also enjoyable.
Guests-honestly the locals and foreigners were some of the nicest we have ever experienced.
Of course, there were some minor glitches here and there but nothing that you wouldn't experience at other resorts. I wouldn't recommend it for people with mobility issues but for those that enjoy a walk, it is the perfect place for some beautiful ones.
Enjoy yourself, and remember it takes a lot of energy to be negative!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank M6223EBtlc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management Team, General Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded May 29, 2024

Dear Guest,

Thank you for taking the time to write a review about your stay at Cofresi Palm.

We feel pleased and motivated to read such a nice opinion about our resort, services, and facilities and appreciate that you have shared it on TripAdvisor with other future guests.

It would be a pleasure to host you again in the future.

Warmest Regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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