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Ksenia M

True paradise that will give you good value for your money

Reviewed Feb 1, 2023
If you are a traveller on a budget seeking safe, warm and eye-pleasing paradise-looking resort - search no further! We have left Playabachata just today but I already miss this place and wish our vacation here was longer. I was pleasantly surprised at the value this resort has provided us for a very appealing price. Playabachata itself has a beautiful territory, connecting two hotels, seeded with lots of palm trees and green bushes, surrounded by lush scenery. Surrounding hills and panaramic viewpoint were simply stunning. The water in the ocean was warm - the pool was on the cooler side but still swimmable. The resort is connected to a sister resort « The Senator »- the one that has renovated pools, nice buildings and serves as a natural extension of Playabacahata territory and beach. The beach is a long strip stretching from Playabachata and ending right after Senator - there are no other hotels in sight which creates protected environment. Since you can easily walk from one hotel to another along the beach, you can choose to spend as much time at the Senator (the beach, pool area and territory) as much as you like for « elevated » experience but you cannot use their facilities. Because location here is stunning, it never gets boring. During the day, you can easily rent kayaking, paddle boarding and snorkeling gear for as long as you like, which was a great plus. There are entertainment activities going all day long - the evening dances are especially worthy of your time - they are well choreographed and highly enjoyable. The territory is safe and guarded. As for the little drawbacks, we saw up to 5 ants wandering around the room in the evening and one roach in the morning on the day we were leaving. But they didn’t seem too menacing :) Other than that, we were never bothered by other insects - even during the evening. One odd thing - hotel provides exclusively liquid soap but not the shampoo so don’t forget to pack it if you’re coming here. The wifi connection could be ceased only in specific places and I couldn’t load a single website but the social media apps worked fine in the lobby and snack bar area. If you are not a picky eater, you’ll find dining hall La Roca pretty decent, especially during dinner time. We found Italian restaurant less appealing. Overall, we had amazing time here for a very affordable price and if you value balance between the two - this place is just for you! Easily a 4.5 star vacation.
Date of stay: January 2023
Room Tip: 1. Bring your own shampoo 2. Bring reusable water bottle/cups for drinks not to waste plastic 3....
Trip type: Travelled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus Puertas, Director General at PlayaBachata Spa Resort, responded to this review
Responded Feb 1, 2023
Dear guest,

We appreciate you taking a moment to let us know your opinion.
It makes us feel proud that your experience has been to your liking since it is our mission that our guests spend the best days of their vacations. We remain at your entire disposal and we hope that you will visit us again on any other occasion, meanwhile, we will continue working to ensure that all our guests enjoy their stay at this establishment.

All the best,
Zeus Puertas
Managing Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,256)
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Reviewed January 31, 2023

We have been to this resort several times and it is amazing, nice beach, good food, awesome entertainment, always find something to do. The rooms are a bit dated but always very clean. I had some issues with allergies and the lovely girl in front, Paola, made sure I somehow found something different to eat every day. Definitely the staff at this place is a plus, the main reason we keep coming back.

Room tip: If you need anything, go with Paola.
Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Amanda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus Puertas, Director General at PlayaBachata Spa Resort, responded to this reviewResponded February 1, 2023

Dear Amanda,

We appreciate you taking a moment of your time to let us know your opinion.
Reading it makes us feel proud since it is our mission that our guests spend the best days of their vacations. We remain at your entire disposal and we hope that you will visit us again on any other occasion, meanwhile, we will continue working to ensure that all our guests enjoy their stay at this establishment.

All the best,
Zeus Puertas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2023 via mobile

My wife and I visited at the end of January.
The setup of the resort was great. You could be by the pool and still have easy access to the ocean for a quick swim and back to your spot by the pool.
The staff was very friendly and very helpful when needed. “Animancion” was super great. The best I’ve seen at a resort. One thing that I appreciated was that the staff was not pushy towards excursions or game participation. But my, they were entertaining!
The food was very average. Just OK. À la carte restaurants were good and I’d strongly suggest booking as much as possible. One thing for sure is, as a Canadian, I did miss my bacon and good strong coffee!
The rooms…definitely the challenge for Playabachata! They were below average but still very clean. It was OK for us because we didn’t spend a lot of time there. Beds were a 1 and pillows a 1 (out of 5).
The grounds were super clean and well kept.
Newsflash if you are there on the weekend…find a quiet spot on the beach. The pool becomes jam packed with weekenders that bring the whole family (even aunt Thelma,uncle Louis and little Mikey). The place takes on another dynamic! Weekdays were however great for adults.
WIFI…if it’s an all out necessity for you, get a package! Fred Flinstone would find the resort wifi slow!!!
The safe in our room was not functional.
There were a lot of security guards on the grounds which was appreciated.

All being told, we’d go back. Good bang for the buck.

If you have any questions, please drop them below and I’d be happy to help you out!

Room tip: See review
Date of stay: January 2023
Trip type: Travelled as a couple
4  Thank sly_011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus Puertas, Director General at PlayaBachata Spa Resort, responded to this reviewResponded February 10, 2023

Dear guest,

Thank you for taking part of your time to share your opinion with us, we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating.

All the best,
Zeus Puertas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2023

Dj e spaghetti was a pleasure to be around & had amazing energy the whole week I visited, I’d give 10 stars if I could!! He was great entertainment & spoke fluent English & Spanish so it made communication very easy!

Date of stay: January 2023
Thank Justin F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus Puertas, Director General at PlayaBachata Spa Resort, responded to this reviewResponded January 30, 2023

Dear guest,

It is a pleasure for us to know that your stay at our hotel was as pleasant as you tell us. Your comment makes us feel proud of the work done daily, with the sole objective of satisfying the needs of our guests.
We remain at your entire disposal and we hope that you will visit us again on any other occasion, meanwhile, we will continue working to ensure that all our guests enjoy their stay at this establishment.

All the best,
Zeus Puertas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2023

Shout out to the animators Chocolate, Donkey and Butowski. Great entertainment team! The staff are very friendly, Bartenders are great. The food is good, the beach is nice, the rooms are always clean. overall good experience!

Date of stay: January 2023
Trip type: Travelled solo
Thank Nico A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus Puertas, Director General at PlayaBachata Spa Resort, responded to this reviewResponded January 30, 2023

Dear guest,

It is a pleasure for us to know that your stay at our hotel was as pleasant as you tell us. Your comment makes us feel proud of the work done daily, with the sole objective of satisfying the needs of our guests.
We remain at your entire disposal and we hope that you will visit us again on any other occasion, meanwhile we will continue working to ensure that all our guests enjoy their stay at this establishment.

All the best,
Zeus Puertas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 27, 2023

Excellent three star resort. Beautiful nature. Picturesque cliffs, great ocean views, nice beach. Great staff!!! Air conditioners in the rooms. The quality of room cleaning is not very good. The food is quite varied and tasty. The pool is clean.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Kost N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zeus Puertas, Director General at PlayaBachata Spa Resort, responded to this reviewResponded January 28, 2023

Dear guest,

Thank you for taking part of your time to share your opinion with us, we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating.

All the best,
Zeus Puertas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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