Well the hotel is nice and clean, I believe the breakfast should be served one hour later, if you are on a vacation it is nice to sleep in, also we had our door tag please do not disturb on the handle until we left at 11:00am then we turned it around. We left for the whole afternoon to come back to a room still not made up, it was never made up we left again for the evening and it still wasn't made up, when I checked out the next day there was no apology or anything she just said some rooms sometimes just get looked over, it will probably be our last stay in Super 8 St. Paul
Date of stay: March 2013Trip type: Travelled with familyValue
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Response from CindyGeertsen, General Manager at Canalta St Paul
Responded Apr 4, 2013
Please accept my apologies for the inconvenience you experienced on your last vist. We never intentionally miss cleaning a guest room. My housekeeping team clean rooms on all floors. The housekeepers make notes of the Do Not Disturb Signs. They periodically check to see if the sign is removed. Upon completion of their shift they do check again to see if it is removed. If the sign is still there they do not clean the room. You may have removed your Do Not Disturb sign after they had made their last check (that is what I believe happened). For any future stays with us I would recommend if you use the Do Not Disturb Sign after you remove it later on in the day just stop by the Front Desk and let us know that you would like your room cleaned. We would be more than happy to go back and clean your room. Again, I apologize for the miscommunication we really do want your stay with us to be the best it can be. We hope you will give us another chance should you be in our area again. Take Care!! For any future reservations please feel free to contact me direct via our toll free number at 1-866-866-0688. Have a Super Day!!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.