All You Need to Know About the Diving
at Dreams Sapphire Resort & Spa
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Guests1 room, 2 adults, 0 children
C$793
C$851
Fully refundable before Thu, Aug 1
Breakfast included
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C$1,042
C$504
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Diving review highlights
... welcomed and pampered. Our granddaughter went scuba diving for the first time while in Cancun and had a video provided...
... are keen on the seaview alone. 7) If you are looking to go diving it appears to be more sensible to use AquaWorld (located at...
... in stock - we are addicted! They helped arrange scuba diving for our group as well as a shopping excursion in Playa del...
Most popular question about the diving
Hi. What diving facilities are available from the resort? Is there a website you can share with further details please?
Answer from DreamsSapphireRS
Jul 2023 |
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Featured diving amenities
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Reviews that mention diving
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Magnificent – that is how I’d describe Now Sapphire. Above my expectations – and they were high.
Twenty members of our family just enjoyed the NOW Sapphire resort, arriving on Sunday, June 9, departing June 16. The weather was very hot – but we are the ones to blame for that – as this was the only time we could all get together as a family.
The hotel was above and beyond our hopes and dreams. The beauty of the pools (fresh water not salt), bridges (that also provided welcome shade in the main pool), the open air lounge areas, the beach – all were magnificent, clean and well maintained.
Some of the reviews we had read on here really had me nervous about taking our entire family to this resort. Our worries were completely unfounded and those of you who have not had a good time at this resort or found problems – I just can’t imagine what you must want. I travel a lot. And have stayed at many resorts and hotels and this is above and beyond all.
The staff were exceptional. We felt like they soon knew us and treated us like family – calling many of us by name. One of our older family members even had a waiter come up to her in town, recognize her and coo over her – which made her feel quite special.
The entertainment staff were wonderful – throughout the day they had energy happening in the pool area – and went around and invited everyone to join in as well as letting you know what would be happening in the evening. We loved Marion, Freddie and Juan – who went above and beyond to make our family welcomed and pampered.
Our granddaughter went scuba diving for the first time while in Cancun and had a video provided to her. Since we had family members from five states – we knew most wouldn’t have the opportunity to see it – so Freddie coordinated us to be able to use the TV system in the Eclipse one afternoon so we could view her underwater experience.
In March my husband and I vacationed Barcelo in Los Cabos and often said if this place (Sapphire) would be half as nice, we would be thrilled. We can pleasantly report that we do feel that the quality of the Now Sapphire was much nicer – we loved the pools (warm at Now Sapphire – freezing at Barcelo), and the ONLY thing in comparison that was better at Barcelo was their professional evening entertainment. Now Sapphire lacked that higher standard of evening entertainment.
The Now Sapphire entertainment staff did a fine job of getting resort vacationers involved in the evening karaoke, marriage game and other evening activities. We had a few “stars” in those events and that made it fun for all of us.
As for our rooms. We had requested ground floors for two of our eight rooms, and ended up with a couple additional ground floor rooms. (That was fine for us). There are no elevators at this resort – which means if you don’t or can’t do stairs well – be sure to request ground floor. The rooms were serviced at least twice a day for complete make up (bed and replenishing towels), and at least one additional time for water and room fridge beverages. The little bottles of liquor that were in the room upon arrival were never replenished – but there was plenty of drinks available out of the room – and we never wanted for anything. 24-hour room service was available, and was exactly delivered at the time promised when ordering and tray pick up was pretty quick (because the equanas and cats would make short order of tray ruminants).
We had “preferred upgrade” for two of our rooms. This allowed needed internet access for one of our family members to still take tests and do classroom work, as she is in college. We learned that the Preferred access to the Lounge had Bud and Bud Light, which some of our guys prefer over the Corona and Model (or something like that). The preferred lounge was air conditioned – and a nice place to go to check your email or print your boarding passes. We also utilized the computer in there to pull together all of our families photos onto one flash drive – so that they could all be uploaded when we got home to all family members. Ivon in this area was very snippy – and one morning, when he didn’t receive a tip he anticipated the night before (because one of the family members didn’t get back there to give him evening tip), the next morning he mentioned it. Seriously. Guess that backfired on him – as that meant no more tips for him, period.
Tips were supposed to be included – but we felt that some of our servers and service were quite great and rewarded them – which seemed to be quite welcomed, but not expected by most. Some of the hotel guests were quite obnoxious with the way they would splash their money and stick it up on the posts at the swim up bar to get attention to themselves. Most of the bartenders at the swim up bar or others were very good about keeping track of who should be next to be served.
Carlos in the round bar in the lounge area (where there are lots of couches and chairs and a great place to meet up with friends during the day or evening) was a fabulous attentive bartender. Thank-you Carlos for all you did for our family to make our stay so enjoyable.
As for Preferred status – it did get you air conditioned restaurant seating, If you chose to use these restaurants. That said – we felt that the Market Place (buffet) and Blue Water Grill became the two places we used most. Seating at the specialty restaurants for large groups is impossible – and even breaking our large group up into 6 or 8, still found very long waits. There are no reservations or assigned seating times. I think if you were a couple or four in a group you probably wouldn’t have too long of a wait – and if you did – it just makes more time for “happy hour”. Alejandro in the Blue Water Grill became our waiter of choice – the man is amazing. I don’t think I’ve ever had a waiter that was as good – anywhere!
The food was okay. Nothing spectacular. The buffet was nice. Omelets and eggs made to order, the hibachi night in Market Place was very nice, I wasn't thrilled with Mexican food offerings (but then again, we aren't Mexican - but I do like Taco Bell haha), hardly any vegetables - but LOTS of wonderful fruit. Delicious orange juice in the mornings, and GREAT coffee in the mornings.
We liked their rendition of Shrimp Cocktail in Blue Water Grill - which was more of a shrimp soup - lots of nice deveined shrimp, in a bowl served with something like a tomato cilantro salsa. Very interesting. We also found that the quesadillas and club sandwiches were enjoyed and quickly served. Pork chop on the evening meal seemed to be all of our selected favorite. Real "chunky" mashed potatoes and fresh broccoli and asparagus were nicely done.
The Preferred pool also became a hide-a-way oasis in the middle of the night a couple time when it was just too hot to function (especially the night we came back from 120 degree day at chichen itza.) The white clothed guards kept an eye on things and I think since they knew we were just getting cooled off and talking, and not antics, they really just let us all enjoy the water and conversation). (Thank-you!!)
Kudos to the pastry chef(s) at this resort -- the desserts everywhere were fun and delicious. The cream puff swans, to the layer mini cakes, the crystallized candies and chocolate curls adorning each morsel – you could tell they enjoyed their job and did it well.
The main pool was incredible. I loved that there were steps to go in and out of the pool area in several places – in both the main and preferred pools. The water was warm – and the swim up bar was great. (The only waitstaff that I did not find to be attentive at this entire resort was Angel – whom in my opinion, needs to be removed.)
A delightful surprise was the kayak that paddled through the pool one afternoon loaded with fruit on a stick for those in the pool to swim up to and enjoy. What fun – and this made for great pictures.
The morning coffee throughout the resort restaurants was great. So many times, on cruise ships or resorts, the coffee is very strong. I heard several people mentioning how pleased they were with the coffee. However, in the afternoon or evening, coffee in these same restaurants made you fresh coffee – but used the espresso machine to do so – (I asked to find out why the difference). After trying twice in evening and afternoon to get a good cup of coffee, I gave up in the restaurants. However, I quickly learned that CoCo Café off the lobby had wonderful coffee all the time (as well as frozen coffee and other coffee drinks) and desserts/pastries. (Free, of course). This became a favorite place for my husband to get a cookie or two and in the mornings when the family went on excursions – you could grab a cup to go and a danish – it was open early.
One of our family couples celebrated their anniversary – and were greeted with “anniversary banners” on their door and a bottle of Champagne and fruit in their rooms. Another who celebrated a birthday had the same treatment. This was a nice touch that we were unaware of prior to going.
There were several weddings at the resort while we were there. The resort seemed to do a very nice job, making those events special for those involved and their families.
The flooring throughout the facility is marble. This can become quite slippery when wet – thus in our bathroom, we used extra towels on the floor – which were plentiful.
The bathrooms tub/shower were pretty to look at – but the first time you went to try to get in – you realized you either needed to be quite limber, in good shape and tall. We were glad to find several handle bars to grip when getting in and out. The hotel quickly changed one of our rooms to a handicapped room, when it was realized that this tub would be impossible to use for one of the family members.
The Mexican evening was fun – and the finger painter that was set up in the lobby mesmerized many, as he did magic with paint on glass – and then offered the beautiful landscapes or Chichen Itza – and then sold them for only $20, packaged in a protective case to keep them from smearing to get them home. This had to be one of the best “souvenirs”.
Also for sale in the lobby, all the time, was a cigar stand. The guys enjoyed trying the selection. I was surprised that smoking seemed to be everywhere – but there were ashtrays available for those that did partake – and the permanent ashtrays around the resort were quickly cleaned, and the seashell logo restamped in the sand. I was pleased with the cleanliness and attentiveness of the staff to pick up stray glasses and discarded items quickly and efficiently.
The spa was great. I think I enjoyed the “non-service area” where you could just go between the hot and cold areas, pools, sauna, steam room, etc. even more than the Swedish massage. But it was all great and glad we had the $40 off coupon to use, which brought the service down to just ½ again more than we pay at home for the same massage – but we had the experience and use of the entire facility for the added one hour. (Difference between this and Barcelo resort – was that if you had any spa service scheduled, you could use the pools, sauna and steam room as long as you wanted on the day of service. Although I liked that at Now Sapphire, there was a very nice guy who guided us through the proper procedure – where at Barcelo you just followed the instructions posted on the wall.)
As a final note, we utilized Best Day for our Travel/Contact through our local travel agent – and will have to say that we were disappointed that on two different occasions Best Day misquoted tours and availability. We finally learned not to rely on their service and used other vendors that were on the premises.
For those of you considering a get-a-way definitely look at NOW Sapphire. We were happy and we would happily go back. !
Twenty members of our family just enjoyed the NOW Sapphire resort, arriving on Sunday, June 9, departing June 16. The weather was very hot – but we are the ones to blame for that – as this was the only time we could all get together as a family.
The hotel was above and beyond our hopes and dreams. The beauty of the pools (fresh water not salt), bridges (that also provided welcome shade in the main pool), the open air lounge areas, the beach – all were magnificent, clean and well maintained.
Some of the reviews we had read on here really had me nervous about taking our entire family to this resort. Our worries were completely unfounded and those of you who have not had a good time at this resort or found problems – I just can’t imagine what you must want. I travel a lot. And have stayed at many resorts and hotels and this is above and beyond all.
The staff were exceptional. We felt like they soon knew us and treated us like family – calling many of us by name. One of our older family members even had a waiter come up to her in town, recognize her and coo over her – which made her feel quite special.
The entertainment staff were wonderful – throughout the day they had energy happening in the pool area – and went around and invited everyone to join in as well as letting you know what would be happening in the evening. We loved Marion, Freddie and Juan – who went above and beyond to make our family welcomed and pampered.
Our granddaughter went scuba diving for the first time while in Cancun and had a video provided to her. Since we had family members from five states – we knew most wouldn’t have the opportunity to see it – so Freddie coordinated us to be able to use the TV system in the Eclipse one afternoon so we could view her underwater experience.
In March my husband and I vacationed Barcelo in Los Cabos and often said if this place (Sapphire) would be half as nice, we would be thrilled. We can pleasantly report that we do feel that the quality of the Now Sapphire was much nicer – we loved the pools (warm at Now Sapphire – freezing at Barcelo), and the ONLY thing in comparison that was better at Barcelo was their professional evening entertainment. Now Sapphire lacked that higher standard of evening entertainment.
The Now Sapphire entertainment staff did a fine job of getting resort vacationers involved in the evening karaoke, marriage game and other evening activities. We had a few “stars” in those events and that made it fun for all of us.
As for our rooms. We had requested ground floors for two of our eight rooms, and ended up with a couple additional ground floor rooms. (That was fine for us). There are no elevators at this resort – which means if you don’t or can’t do stairs well – be sure to request ground floor. The rooms were serviced at least twice a day for complete make up (bed and replenishing towels), and at least one additional time for water and room fridge beverages. The little bottles of liquor that were in the room upon arrival were never replenished – but there was plenty of drinks available out of the room – and we never wanted for anything. 24-hour room service was available, and was exactly delivered at the time promised when ordering and tray pick up was pretty quick (because the equanas and cats would make short order of tray ruminants).
We had “preferred upgrade” for two of our rooms. This allowed needed internet access for one of our family members to still take tests and do classroom work, as she is in college. We learned that the Preferred access to the Lounge had Bud and Bud Light, which some of our guys prefer over the Corona and Model (or something like that). The preferred lounge was air conditioned – and a nice place to go to check your email or print your boarding passes. We also utilized the computer in there to pull together all of our families photos onto one flash drive – so that they could all be uploaded when we got home to all family members. Ivon in this area was very snippy – and one morning, when he didn’t receive a tip he anticipated the night before (because one of the family members didn’t get back there to give him evening tip), the next morning he mentioned it. Seriously. Guess that backfired on him – as that meant no more tips for him, period.
Tips were supposed to be included – but we felt that some of our servers and service were quite great and rewarded them – which seemed to be quite welcomed, but not expected by most. Some of the hotel guests were quite obnoxious with the way they would splash their money and stick it up on the posts at the swim up bar to get attention to themselves. Most of the bartenders at the swim up bar or others were very good about keeping track of who should be next to be served.
Carlos in the round bar in the lounge area (where there are lots of couches and chairs and a great place to meet up with friends during the day or evening) was a fabulous attentive bartender. Thank-you Carlos for all you did for our family to make our stay so enjoyable.
As for Preferred status – it did get you air conditioned restaurant seating, If you chose to use these restaurants. That said – we felt that the Market Place (buffet) and Blue Water Grill became the two places we used most. Seating at the specialty restaurants for large groups is impossible – and even breaking our large group up into 6 or 8, still found very long waits. There are no reservations or assigned seating times. I think if you were a couple or four in a group you probably wouldn’t have too long of a wait – and if you did – it just makes more time for “happy hour”. Alejandro in the Blue Water Grill became our waiter of choice – the man is amazing. I don’t think I’ve ever had a waiter that was as good – anywhere!
The food was okay. Nothing spectacular. The buffet was nice. Omelets and eggs made to order, the hibachi night in Market Place was very nice, I wasn't thrilled with Mexican food offerings (but then again, we aren't Mexican - but I do like Taco Bell haha), hardly any vegetables - but LOTS of wonderful fruit. Delicious orange juice in the mornings, and GREAT coffee in the mornings.
We liked their rendition of Shrimp Cocktail in Blue Water Grill - which was more of a shrimp soup - lots of nice deveined shrimp, in a bowl served with something like a tomato cilantro salsa. Very interesting. We also found that the quesadillas and club sandwiches were enjoyed and quickly served. Pork chop on the evening meal seemed to be all of our selected favorite. Real "chunky" mashed potatoes and fresh broccoli and asparagus were nicely done.
The Preferred pool also became a hide-a-way oasis in the middle of the night a couple time when it was just too hot to function (especially the night we came back from 120 degree day at chichen itza.) The white clothed guards kept an eye on things and I think since they knew we were just getting cooled off and talking, and not antics, they really just let us all enjoy the water and conversation). (Thank-you!!)
Kudos to the pastry chef(s) at this resort -- the desserts everywhere were fun and delicious. The cream puff swans, to the layer mini cakes, the crystallized candies and chocolate curls adorning each morsel – you could tell they enjoyed their job and did it well.
The main pool was incredible. I loved that there were steps to go in and out of the pool area in several places – in both the main and preferred pools. The water was warm – and the swim up bar was great. (The only waitstaff that I did not find to be attentive at this entire resort was Angel – whom in my opinion, needs to be removed.)
A delightful surprise was the kayak that paddled through the pool one afternoon loaded with fruit on a stick for those in the pool to swim up to and enjoy. What fun – and this made for great pictures.
The morning coffee throughout the resort restaurants was great. So many times, on cruise ships or resorts, the coffee is very strong. I heard several people mentioning how pleased they were with the coffee. However, in the afternoon or evening, coffee in these same restaurants made you fresh coffee – but used the espresso machine to do so – (I asked to find out why the difference). After trying twice in evening and afternoon to get a good cup of coffee, I gave up in the restaurants. However, I quickly learned that CoCo Café off the lobby had wonderful coffee all the time (as well as frozen coffee and other coffee drinks) and desserts/pastries. (Free, of course). This became a favorite place for my husband to get a cookie or two and in the mornings when the family went on excursions – you could grab a cup to go and a danish – it was open early.
One of our family couples celebrated their anniversary – and were greeted with “anniversary banners” on their door and a bottle of Champagne and fruit in their rooms. Another who celebrated a birthday had the same treatment. This was a nice touch that we were unaware of prior to going.
There were several weddings at the resort while we were there. The resort seemed to do a very nice job, making those events special for those involved and their families.
The flooring throughout the facility is marble. This can become quite slippery when wet – thus in our bathroom, we used extra towels on the floor – which were plentiful.
The bathrooms tub/shower were pretty to look at – but the first time you went to try to get in – you realized you either needed to be quite limber, in good shape and tall. We were glad to find several handle bars to grip when getting in and out. The hotel quickly changed one of our rooms to a handicapped room, when it was realized that this tub would be impossible to use for one of the family members.
The Mexican evening was fun – and the finger painter that was set up in the lobby mesmerized many, as he did magic with paint on glass – and then offered the beautiful landscapes or Chichen Itza – and then sold them for only $20, packaged in a protective case to keep them from smearing to get them home. This had to be one of the best “souvenirs”.
Also for sale in the lobby, all the time, was a cigar stand. The guys enjoyed trying the selection. I was surprised that smoking seemed to be everywhere – but there were ashtrays available for those that did partake – and the permanent ashtrays around the resort were quickly cleaned, and the seashell logo restamped in the sand. I was pleased with the cleanliness and attentiveness of the staff to pick up stray glasses and discarded items quickly and efficiently.
The spa was great. I think I enjoyed the “non-service area” where you could just go between the hot and cold areas, pools, sauna, steam room, etc. even more than the Swedish massage. But it was all great and glad we had the $40 off coupon to use, which brought the service down to just ½ again more than we pay at home for the same massage – but we had the experience and use of the entire facility for the added one hour. (Difference between this and Barcelo resort – was that if you had any spa service scheduled, you could use the pools, sauna and steam room as long as you wanted on the day of service. Although I liked that at Now Sapphire, there was a very nice guy who guided us through the proper procedure – where at Barcelo you just followed the instructions posted on the wall.)
As a final note, we utilized Best Day for our Travel/Contact through our local travel agent – and will have to say that we were disappointed that on two different occasions Best Day misquoted tours and availability. We finally learned not to rely on their service and used other vendors that were on the premises.
For those of you considering a get-a-way definitely look at NOW Sapphire. We were happy and we would happily go back. !
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Room Tip: We had a Garden View ground floor suite. Ours was room 125, first floor - first building....
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
The hotel itself is great, with a personable staff and more personal feel than I imagine you can get along the beach front. There are several options for each meal with the French restaurant being a personal favourite of ours and access to the beach is never more than 30 seconds away. As for the additional information:
1) If you don't have children and are looking for a quiet relaxing holiday pay the extra for 'preferred guest'. The additional pool houses several cabanas that are available for each day at no extra cost. The adult pool also has its own bar with great service. Alberto a particular favourite of ours!
2) If you are going to book trips do it from the UK rather than waiting till you get there. XCaret (worth a visit) for example is significantly cheaper if booked 15 days in advance
3) If you go to the Lemongrass restaurant for the 'show' (note only bookable restaurant) then make sure you book for a peak time i.e. 7:30pm. We made the mistake of taking the only availability of 6pm and ended up being alone. The dinner requires atmosphere and lingering waiters is not the best way to enjoy dinner
4) Whilst Chichen Itza has a great Mayan temple it is over a 2.5 hour drive by hire car (not sure on coach times). Tulum is equally nice and half the distance so might be a better option for those not willing to travel as far.
5) The romantic dinner is not quite as it seems and my recommendation would be to save your money. We had every intention of doing it however the setting is not quite that of the photo. Seating on the beach in view of everyone at the Blue Grill restaurant and no real privacy or candles there was little to be said for the pricetag.
6) The seaview room: A great view no one can deny that, and the sound of the sea in the morning was amazing. I wouldn't factor the bath into the decision making when choosing this room as we never found there enough hot water for a warm enough bath. Therefore please only pay for this room if you are keen on the seaview alone.
7) If you are looking to go diving it appears to be more sensible to use AquaWorld (located at the towel hut by the main pool) rather than Amstar (they appear to book all the trips from the hotel). Amstar only ring Aquaworld anyway and when we booked the diving and my girlfriend decided she didnt enjoy it after the lesson Aquaworld would have provided a refund whilst Amstar refused. If you get the chance though the diving on the reef (i think around $100 from memory) it was incredible. Obviously up to luck as to what you see but for a first time dive absolutely loved it.
8) The wine other than the house wine comes at extra cost. I don't think this is made as clear as possible when booking with our understanding that all alcohol was included. Note the house wine available isn't terrible and should you choose to pay it doesn't have to be too expensive.
9) Lastly I would use dollars instead of Peso's. Although we did research and opted for Peso it appeared that the preferred currency was dollars. Lastly I would say that we spent a bit more than we expected too with additional trips, car hire and wine. I would try and factor in trips and your love for expensive wine before going as it can certainly add up.
I hope that this helps and its in no way a criticism, it was an incredible holiday. Just a few things that we wished we had known before we had gone.
1) If you don't have children and are looking for a quiet relaxing holiday pay the extra for 'preferred guest'. The additional pool houses several cabanas that are available for each day at no extra cost. The adult pool also has its own bar with great service. Alberto a particular favourite of ours!
2) If you are going to book trips do it from the UK rather than waiting till you get there. XCaret (worth a visit) for example is significantly cheaper if booked 15 days in advance
3) If you go to the Lemongrass restaurant for the 'show' (note only bookable restaurant) then make sure you book for a peak time i.e. 7:30pm. We made the mistake of taking the only availability of 6pm and ended up being alone. The dinner requires atmosphere and lingering waiters is not the best way to enjoy dinner
4) Whilst Chichen Itza has a great Mayan temple it is over a 2.5 hour drive by hire car (not sure on coach times). Tulum is equally nice and half the distance so might be a better option for those not willing to travel as far.
5) The romantic dinner is not quite as it seems and my recommendation would be to save your money. We had every intention of doing it however the setting is not quite that of the photo. Seating on the beach in view of everyone at the Blue Grill restaurant and no real privacy or candles there was little to be said for the pricetag.
6) The seaview room: A great view no one can deny that, and the sound of the sea in the morning was amazing. I wouldn't factor the bath into the decision making when choosing this room as we never found there enough hot water for a warm enough bath. Therefore please only pay for this room if you are keen on the seaview alone.
7) If you are looking to go diving it appears to be more sensible to use AquaWorld (located at the towel hut by the main pool) rather than Amstar (they appear to book all the trips from the hotel). Amstar only ring Aquaworld anyway and when we booked the diving and my girlfriend decided she didnt enjoy it after the lesson Aquaworld would have provided a refund whilst Amstar refused. If you get the chance though the diving on the reef (i think around $100 from memory) it was incredible. Obviously up to luck as to what you see but for a first time dive absolutely loved it.
8) The wine other than the house wine comes at extra cost. I don't think this is made as clear as possible when booking with our understanding that all alcohol was included. Note the house wine available isn't terrible and should you choose to pay it doesn't have to be too expensive.
9) Lastly I would use dollars instead of Peso's. Although we did research and opted for Peso it appeared that the preferred currency was dollars. Lastly I would say that we spent a bit more than we expected too with additional trips, car hire and wine. I would try and factor in trips and your love for expensive wine before going as it can certainly add up.
I hope that this helps and its in no way a criticism, it was an incredible holiday. Just a few things that we wished we had known before we had gone.
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Room Tip: Block 5 has great seviews. Avoid 1 & 2 if you don't want late night noise from...
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Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NowSapphireRC, Social Media Coordinator at Dreams Sapphire Resort & Spa
Responded Sep 7, 2016
Dear Guest On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures. We are thrilled to read that your recent stay at the resort turned out to be awesome in every area and every day of your vacation. We truly love serving our guests and it is rewarding to hear that our efforts are recognized and noticed. We will share your feedback with the Operations Committee to let them know your thoughts. We really hope to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a new experience for us being at an all-inclusive resort - we usually explore a lot when travelling and try to find adventures off the beaten path with little down time. Dreams Sapphire exceeded our expectations and we truly enjoyed our time there. There were lots of activities to join if we chose, or could just relax around the pool or in the comfortable room. Food was quite good - Italian and Mexican were highlights. Eduardo was a standout for us at the buffet and private events and always had a great smile, laugh and “yee-haw” at the ready. Fabulous coffee and smoothies available through the day and we now check the grocery store weekly to see if they have jicama in stock - we are addicted! They helped arrange scuba diving for our group as well as a shopping excursion in Playa del Carmen. Great staff and not an overwhelming size.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariana Espinosa, Ventas at Dreams Sapphire Resort & Spa
Responded Apr 17, 2024
Dear Guest, First of all, thank you for choosing the hospitality of Dreams Sapphire Resort & Spa and for taking the time to write a review about your recent experience here on Tripadvisor, we deeply appreciate your kind comments and take them as motivation to continue to improve our experience for you. It is so rewarding to know that you have enjoyed your overall experience and were well pleased with the comfort of our beautiful resort, our delicious variety of culinary options, and our excellent service. We sincerely look forward to receiving you again on a future occasion and welcoming you with delicious and fresh jicamas, it makes us so proud to know that we left such a strong and positive impact during your visit. Hope to see you soon. Best regards. Mariana Espinosa E-Concierge Dreams Sapphire Resort & Spa econcierge.drsrc@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We l Loved the location, facilities, atmosphere, food service and staff. Other than for walks and scuba diving (boat left directly from hotel beach) we did not feel the need to leave the hotel. Plenty of activities for 10 and 12 year old kids.
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Room Tip: Ocean view rooms have great view
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NowSapphireRC, Social Media Coordinator at Dreams Sapphire Resort & Spa
Responded Feb 23, 2016
Dear Guest, Thank you very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the hotel and even more that they had a very good stay. Have a great day and thank you once again for your feedback. We hope to welcome you back soon. With kind regards, Olivia Rodríguez Now Sapphire Riviera Cancun Social Media Coordinator info.nosrc@nowresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly let me just say that I've just returned from a one week (7 nights) vacation with my family (2 children 8 and 4) and it was superb.
The staff is amazing, we had a preferred room (which i highly recommend give you many plus, like the ability to reserved beds around the pool (only for preferred) a preferred section on the beach, free room service, free mini bar, preferred pool for adults, access to the prefered lounge for amazing tapas and a a relaxing environment and free wifi everywhere on site) and like i said the staff is very courteous, great activities organized all over the site and the shows at night are really good for resorts.
Before coming i was reading a lot of the reviews a lot of the bad one, and these people writing bad reviews about this resort are way way way to picky. This resort is NOT for old people only, there were tons of families with tons of activities and entertainment for the kids (magician, clowns etc...) there were a lot of younger people (18 to 29) who loved the excursion in ATV, diving etc... and loved the night clubs and bar around the resort.
secondly the beach as perfect white sands, I've done many hotels in the Caribbean and this one as one was absolutely perfect, yes there is seaweed where the sea meets the sand but they clean it up so often people never complained, we were also told many people from the now jade close by (10min by car) came here for the beach.
restaurant are plenty and are very good, maybe less the Italian because of the portion but thats a personal choice. Only downside for the hotel was the balcony i had with a whirlpool tub always had ants in the tub or on the balcony, i'm guessing its the proximity with the beach and if you ask they can fumigate the balcony when your not there.
overall the place is great and you won't regret it.
The staff is amazing, we had a preferred room (which i highly recommend give you many plus, like the ability to reserved beds around the pool (only for preferred) a preferred section on the beach, free room service, free mini bar, preferred pool for adults, access to the prefered lounge for amazing tapas and a a relaxing environment and free wifi everywhere on site) and like i said the staff is very courteous, great activities organized all over the site and the shows at night are really good for resorts.
Before coming i was reading a lot of the reviews a lot of the bad one, and these people writing bad reviews about this resort are way way way to picky. This resort is NOT for old people only, there were tons of families with tons of activities and entertainment for the kids (magician, clowns etc...) there were a lot of younger people (18 to 29) who loved the excursion in ATV, diving etc... and loved the night clubs and bar around the resort.
secondly the beach as perfect white sands, I've done many hotels in the Caribbean and this one as one was absolutely perfect, yes there is seaweed where the sea meets the sand but they clean it up so often people never complained, we were also told many people from the now jade close by (10min by car) came here for the beach.
restaurant are plenty and are very good, maybe less the Italian because of the portion but thats a personal choice. Only downside for the hotel was the balcony i had with a whirlpool tub always had ants in the tub or on the balcony, i'm guessing its the proximity with the beach and if you ask they can fumigate the balcony when your not there.
overall the place is great and you won't regret it.
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Room Tip: if you get a preferred room with ocean view its practical with family to get bottom floor for...
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NowSapphireRC, Social Media at Dreams Sapphire Resort & Spa
Responded Feb 10, 2012
Dear Sir / Madam, Thank you for sharing your comments on Tripdavisor about your recent stay at the Now Sapphire Riviera Cancun. We are happy to know you had a perfect vacation. We will share your feedback with the operations staff. They will be so pleased to know they were able to assist you. We very much appreciate your remarks about our beach, and spcialty restaurants. Thank you We hope to welcome you again very soon! Cordially yours ORV Social Media
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the diving
steve asked a question Jun 2023
Answer from DreamsSapphireRS
Jul 2023 |
Dear Guest,
Thank you for contacting us.
The hotel has a diving center co, so you can see them at the Towel palapas next to the main pool. They will happily assist you.
See you soon.
Regards
Olivia Rodriguez
Social media coordinator
Answer from DreamsSapphireRS
Sep 2017 |
Dear Guest,
Our dive center staff will give you all the information when you arrive at the resort. You will find them next to the main pool.
Best regards
Olivia Rodríguez
Social Media Coordinator
Answer from DreamsSapphireRS
May 2017 |
Dear Guest,
Thank you for contacting us. It will be a pleasure to welcome you soon.
Yes, there is a Diving center at the resort, look for Aquaworld palapa next to the main pool. They will be glad to assist you.
Best regards,
Olivia Rodríguez
Social Media Coordinator
Answer from DreamsSapphireRS
Jun 2015 |
Dear Cristine S.,
Thank you for contacting us. It will be a pleasure to welcome you soon.
Please feel free to email us at info nosrc at nowresorts com ( please put dots) Thank you very much.
Best regards,
Olivia Rodríguez
Social Media Coordinator
Answer from DreamsSapphireRS
May 2015 |
Dear deedstraveller,
Thank you for contacting us. It will be a pleasure to welcome you soon!
Our dive center will assist you at the main pool "Towel Palapa" . Please feel free to email us at info nosrc at nowresorts com (please put dots)
We hope you have a wonderful time at our resort.
Best regards
Olivia Rodríguez
Social Media Coordinator
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