Jon Pierce

Katie Viehbeck digs into the metrics that matter from the Drips 2024 AEP Performance Report - Check out her blog https://ow.ly/mkiN30sEjC1 Katie's Top Insights from the 2024 AEP Performance Report:​ 1. DQs Down: Disqualification (DQ) rates dropped by a remarkable 14.4% compared to 2023. 2. Opt-Outs Managed Smartly: Outbound dialing often leads to opt-outs. Luckily, Drips can redirect potential global opt-outs into partial opt-outs through our Disqualified by Drips rules. 3. 48-Hour SOA Rule: CMS reinstated the 48-hour Scope of Appointment (SOA) rule. Drips leverages SMS to keep consumers engaged during this crucial window. 4. Engagement Surge: In 2024, engagement rates rose by 22.8%! Consumers are embracing conversational outbound approaches. Get ready to dive deeper. How much can conversational outbound boost conversion rates? #Healthcare #CustomerExperience #MarketingInsights #Medicare #conversationalAI #ItsAllAboutHowYouSayIt

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Explore the advantages of high-deductible health plans and HSA-compatible plans to help you make an informed decision that aligns with your company’s and employees’ needs. #Healthcare #HDHP #HSA #ADPMarketplace

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Stripe, EarthLink, and Paychex trust Chalice Connect™. Why? Discussed that with a fantastic tech leader Keith E. Gregg, Chalice Connect’s CEO and Founder. The startup offers a B2B marketplace, savings platform, and partner ecosystem for SMEs to take their connectivity and savings to a new level. 🎯 Chalice Connect’s vision is to address the pain points every small business endures and create cost-saving opportunities for businesses of all sizes through trusted networks. Watch Keith talk about the startup’s current achievements and future goals: https://lnkd.in/eVj36hvG #ChaliceConnect #SMEs #costsaving #streamlineoperations #onlinemarketplace #marketplacesoftware #savingsplatform #partnerecosystem

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Selecting the best home care software can be a daunting task. That's why we created a checklist to help agencies choose the right home care software for their business. This straightforward checklist ensures you consider essential factors needed for your agency, guiding you to make a smart, informed decision. ⬇️ Simplify your search and elevate your operations today.

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I’m thrilled to share insights from a new Matched Cohort report: Advocacy interventions deliver measurable cost savings for employers. With healthcare expenses soaring, employers are in a tight spot managing their organizations’ financial well-being while ensuring their workforce stays healthy. The Matched Cohort report demonstrates that Accolade’s personalized advocacy interventions support employees while managing healthcare costs. The report findings on cost-savings tied to an Accolade intervention include: -- An average of $400 in cost savings per member per intervention -- A $3,600 reduction per high-cost claimant Employees benefitted from 55% fewer readmissions and a 15% drop in emergency room visits, highlighting the win-win of compassionate care and strategic cost management. Read the full report and discover how to implement cost-saving advocacy solutions for your team: accd.co/3VX1aA5 #HealthcareManagement #CostSavings #EmployeeAdvocacy #IndustryInsights

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The Impact of Inaccurate Forecasting on Company Success can be disastrous. An inaccurate forecast can lead to financial losses, missed targets, and even reputational damage. Having an effective strategy for accurate forecasting is critical for any business. Unfortunately, many organizations don’t invest enough time or resources into their forecast processes, resulting in unreliable data. I recently interviewed industry legends Chad Horenfeldt and Kristi Faltorusso to delve into the disastrous consequences of inaccurate forecasting and how to rectify it. Here are the key takeaways: 🎯 The Crucial Role of Accurate Forecasting: Effective renewal management hinges on accurate forecasting. By setting clear and attainable short-term milestones, teams can stay aligned, accountable, and drive continuous growth and success. 📈 Distinguishing Customer Health Forecast from Renewal Forecast: Relying solely on customer color status can be misleading. Just because a customer is labeled "green" doesn't guarantee renewal, and vice versa. Understanding these distinct metrics is essential for maximizing revenue growth. 🤝 The Power of Sales and CSM Synergy: Sales and customer success managers (CSMs) must work in harmony, supporting and collaborating with each other to meet company targets. Through open communication and collaboration, a strong foundation for success is built, resulting in exceptional customer value. 🏢 Account Planning for Enterprise Accounts: For larger enterprise accounts, engaging in early account planning is crucial. Deeply understanding client objectives and dynamics nurtures stronger connections and drives meaningful results. 🤝 The Importance of Effective Internal Team Meetings: Regular and effective team meetings promote coordination, idea sharing, and brainstorming. Fostering a cohesive team environment is key to improving customer retention and driving successful renewals. Our podcast has been receiving fantastic feedback! Listen to the full episode here: https://buff.ly/3Ue60r9 #CSM #CustomerSuccessManagement #RevenueGrowth #Forecasting #Renewals #Sales #AccountPlanning #TeamCollaboration #CustomerRetention

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This recent Becker's Hospital Review speaks to the "blocking and tackling" of effective financial performance management: a keen focus on KPIs and ROI, continuous process improvement, leveraging technology, and partner evaluation to ensure they're adding value. As one CFO points out, this should including prior authorization automation. Manual management demands so much labor and creates unnecessary inefficiency. Hospitals can speed and simplify with automation at a fraction of the cost of manual processes. #fixpriorauth #valer valer.health https://lnkd.in/eyu3Jm2E

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Your leadership language matters. I remember my first. Were you a blue person? Yellow? Green or Red? Mike Lasday would lead groups of us at Envision to understand where we sat on the color wheel so we could better communicate and understand our peers. I learned about myself, but more importantly about the other people that I worked with. It built EQ (before EQ was trendy) to better understand your peers. Fast forward these 20+ years and I've done DiSC, Accountability Wheels, Predictive Index, Emotional Intelligence, etc., etc. My most recent favorite was the work we did at Quickbase with the leadership team around The Leader You Want to Be by Amy Jen Su. After our extended leadership team read the book, we all had a common way to describe and coach to what we were seeing in each other. Were you being Leader B or A today? How can you get back to being the kind of leader you want to be? No matter which of these practices you pick, as a leader you must pick 1, maybe 2, and ensure that everyone on your team speaks the same language. This common language serves as a bridge to connect one another in challenging times. To coach and to lead. Some Summer months are slow, so this might make a good time to hand out an article and rather than just spend team meetings to talk about projects, how about some team meetings to serve as a book club to develop skills? It might be how you hit those goals come fall and Q4.

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Successful partnerships are key to any business's growth, but building them requires data, focus, and grit. Crossbeam's technology helps bring it all together. If you work with partners or in partnerships, check out Bob Moore's podcast with a16z General Partner Sarah Wang and his book, Ecosystem Led Growth. It's an excellent resource for anyone looking to take their partnerships to the next level. #partnerships #growth #ecosystemledgrowth

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What a very exciting time for PracticeTek! Steve Auerbach has quickly shown his dedication to employees, practitioners, their practices and their communities! Did you know... →71% of CEOs see 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐚𝐬 𝐚 𝐤𝐞𝐲 𝐝𝐫𝐢𝐯𝐞𝐫 𝐨𝐟 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, a 44 percentage point increase from just two years ago. https://lnkd.in/gncRe9ej →This same report indicates 54% of CEOs cite bolstering employee engagement as their main reason for focusing on culture, compared to only 26% two years ago. →Nearly 7 in 10 CEOs recognize that providing employees with direction and purpose is critical for 𝐝𝐫𝐢𝐯𝐢𝐧𝐠 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐜𝐮𝐥𝐭𝐮𝐫𝐞. →Companies with engaged employees 𝐨𝐮𝐭𝐩𝐞𝐫𝐟𝐨𝐫𝐦 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐨𝐧 𝐛𝐲 147% https://lnkd.in/gXXhNszi →Customer-centric companies are 60% 𝐦𝐨𝐫𝐞 𝐩𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐥𝐞 than companies that don't focus on customers. https://lnkd.in/gXXhNszi →59% of companies with a CEO involved in customer experience report 𝐡𝐢𝐠𝐡𝐞𝐫 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐭𝐡, compared to only 40% without a customer-focused CEO. #leadership

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Ready to elevate your CRM game? Dive into our newest blog by Zeta's Donna Morton, VP of Strategic Consulting. 📈 "The Art of Measuring Customer Relationship Management Programs" reveals how to move past basic metrics and truly understand your customer base. Don't miss out on these expert insights!

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In response to escalating healthcare costs, leaders are crafting tailored wellness programs for their workforce. #Insperity's Niki Jorgensen stresses the importance of aligning these health incentives with actual employee needs and preferences. For a deeper dive into benefits employees value, check out Insperity's free magazine: https://lnkd.in/g_-pWmmE. #Wellness #Perks #EmployeeBenefits #TakeCareOfYourPeople https://lnkd.in/gEUqrBZw

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The Q1 Vendr SaaS Trends Report dropped today with great insights for both buyers and sellers. 3 key takeaways: 1. ACV is increasing, and so are sales cycles. 2. Buyers are less likely to renew if they are surprised by a price increase. 3. Buyers are getting multiple bids before they buy. Check it out for free here - https://lnkd.in/g9GNWwPB

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Hiring salespeople is essential for any business, but how can you effectively evaluate potential candidates to ensure a perfect fit? The process of hiring salespeople can be intense and demanding. Uncovering the right talent involves precision, insight, and a deep understanding of what makes a successful salesperson. An engaging article by TestGorilla shares valuable insights on how to evaluate salespeople during the hiring process. It highlights various aspects to consider, like their communication skills, ability to handle rejection, and drive for results. It also includes the importance of setting clear expectations and using pre-employment tests as tools for evaluation. These strategies can help businesses hire the right talent and build strong sales teams. How do you approach the process of hiring salespeople? Do these strategies align with your practices? Let's discuss your experiences and insights on sales talent acquisition. #HiringSalespeople #TalentAcquisition #Sales #Recruitment #EmployeeEvaluation

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B2B revenue leaders - mark your calendars for 23rd May at 8 am Pacific.   Cuvama partnered with @Genius Drive to conduct research across 110 B2B tech companies. The research will shine a spotlight on: • What's the average impact of value selling on Win rates & Deal Sizes? • What's the typical ratio of Value Engineers to Sales reps? • How much of the pipeline do Value Engineers typically cover? • How do companies best enable their sales reps to sell value? • What's the typical rep adoption of Value Selling enablement? Everyone who registers for the will get a copy of the research… You can register below 👇  https://lnkd.in/e_C8NJ5U  

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Very much looking forward to meeting you and discussing how Sapience can help you leverage your own data easily, to reduce your workforce cost and increase its productivity.

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"Losing leads to better." What does a growth mindset look like? It looks like Max Homa after tying for 3rd place in the Masters this weekend. Didn't "win"? You can learn, or you can lament. You get to choose. #motivation #coaching #growthmindset

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🌟 New Blog Alert: Empowered Wellness—Targeted Strategies for Chronic Disease Management 🌟 Chronic diseases are among the largest burdens on healthcare systems worldwide, significantly impacting lives and economies. Our latest blog explores how Zyter|TruCare is at the forefront of transforming chronic disease care. From heart disease to diabetes, our innovative solutions leverage predictive analytics, AI, and remote patient monitoring to tailor treatments and enhance patient quality of life. Discover how our approach addresses medical needs and integrates care across various health systems to improve outcomes and reduce costs. Our goal? To empower patients and make proactive healthcare a reality. 🔗 Read the full blog below and see how we're making a difference in the lives of over 45 million. #ChronicDiseaseManagement #HealthcareInnovation #PatientCare #ZyterTruCare #HealthTech

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