Jen Luu

Explore how Sojern's Reputation Manager empowers you to elevate guest communication, proactively address concerns, and convert challenges into opportunities for your hotel. With it, you can: 📍Respond instantly to in-stay and online reviews 📍Ensure timely issue resolution 📍Transform complaints into glowing testimonials Discover more about our Guest Experience Solutions! #GuestExperience #ReviewManagement #HospitalityTech

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Dive into Jack Rasmussen’s “Yin Yang” and “Fine Dining” for a transformative journey. Click the link below to get your copies now!

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Looking forward to applying newfound knowledge and insights from the American Hotel & Lodging Association Hospitality Show! Grateful for the chance to connect and learn alongside fellow professionals in the field. The conversations and connections were invaluable. Our team was especially inspired by the special feature by ForWard, a movement advancing women leaders in hospitality. Here are some great takeaways on leadership: - Great leaders know who they are. If you don't know who you are, people won't trust you. - Smart leaders work with the culture they have to get the culture they want. - Be curious. Curiosity will make you ask the right questions at the right time. - Be 100% engaged in every interaction. Being fully engaged is a SUPERPOWER. 

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Visibility is key, explore the signals Expedia Group evaluates to inform visibility and learn why prioritizing your guests’ experience can improve your property’s performance. https://bit.ly/43Riokm

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Understanding STR in Hotels 🌐 STR, or Smith Travel Research, provides important data and insights for hotels. Here's why it matters: 1. Data Analysis: STR collects and analyzes data from hotels worldwide, showing trends in occupancy, rates, and revenue. 2. Comparing Performance: Hotels use STR to see how they're doing compared to others, helping them improve and stay competitive. 3. Smart Decisions: With STR data, hotels can make better decisions about prices, marketing, and investments, leading to success. 4. Knowing the Industry: STR reports help hotels understand what's happening in the industry, so they can plan and adapt accordingly. 5. Transparency and Confidence: STR provides standardized data, giving everyone in the industry confidence in their decisions. In short, STR helps hotels understand their performance and make smart choices for success. #HotelData #STR #HospitalityInsights #HotelAnalytics #HotelMetrics #HotelPerformance #RevenueMetrics #HospitalityIndustry #HotelTrends #BusinessIntelligence #RevenueStrategy #HotelAnalytics #HospitalityData #HospitalityTrends

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The hospitality industry has faced its share of challenges in recent years, but for many, issues around staffing continue to pose a problem. A lot of hotels around the world are struggling to attract and retain employees, which in turn is impacting their operational efficiency, service, and ultimately, the guest experience. So what’s the answer? There are many factors at play, but creating a positive, communication-friendly work environment is an essential ingredient, especially one that’s free from language barriers… and this is where #artificialintelligence can play a crucial role. Combining hardware, cloud software, and mobile connectivity, Relay is seeking to eliminate language-related barriers with its breakthrough AI functionality, allowing for real-time face-to-face language translation via talk or text. Their "TeamTranslate" enables teams to select their preferred language so all messages they send or receive are automatically translated accordingly – a potential game-changer for #hospitality. More info via International Luxury Hotel Association https://lnkd.in/esbD6eZY #hoteltech #hoteltechnology #hospitalitytechnology #hotelindustry #hospitalityindustry 

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Overnight stays fuel the visitor economy and fund destination budgets. And yet... ⬇️ Destination leaders make crucial decisions every day with limited insight into their community’s lodging sector. Zartico Lodging Data unlocks actionable insights from the largest commercially available lodging data set — right inside ZDOS®. Available as an add-on subscription, these new modules provide unrivaled visibility into hotel and short-term vacation rental performance — so you can take strategic action. A few reasons destinations are excited to add Zartico Lodging Data to their ZDOS®: 1️⃣ Your lodging report — upgraded. 💪 New KPIs like average stay value and booking window do more than measure, they fuel strategies for attracting high-quality visits. 2️⃣ Pacing insights look six months ahead. 🔮 Better than a crystal ball for visibility into peak times and need periods. Develop strategies to influence future bookings, then watch the impact. 3️⃣ Market trends inform marketing strategy. 📊 Compare feeder markets by revenue, stay value, and seasonal travel patterns to pinpoint opportunities and allocate resources. 4️⃣ It’s easy to use. 🍰 Lodging data is piped directly into ZDOS®. No uploads and no revisions. Just data you can trust, report with confidence, and — perhaps the best part — share with your stakeholders. Interested in learning more? Explore what else you can do with lodging insights on our website: https://lnkd.in/gMbKHfU4

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New article alert! Hotel Dive has just released an article featuring hospitality professionals sharing their predictions about the extended stay market. As guests continue to demand accommodations in this category, the article highlights brands to watch in 2024. Check it out here: https://lnkd.in/ejq2SbyN #Hospitality #ExtendedStayMarket #HotelDive

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Enhance the guest journey with personalized experiences! Learn how TrevPAR Upsell's guest journey mapping strategies can elevate guest satisfaction and drive revenue growth. 🛎️ #GuestJourney #Personalization

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In today’s competitive hospitality landscape, hotels are facing increasing pressure to optimize their revenue streams and stay ahead of industry shifts. It’s now crucial to adopt a holistic approach that combines revenue management, digital marketing, and customer relationship management (CRM) strategies. To that end, we’re created the Cendyn Revenue Growth Package — a game-changing, AI-powered solution designed to elevate your hotel’s revenue potential.💪🤖 This comprehensive package leverages sophisticated digital marketing tactics and CRM integrations to help you find more guests, book more direct business, and ultimately grow your revenue. Learn more about this new package in our blog post 👉 https://ow.ly/F5Vi30sBAhZ #HotelTech #FindBookGrow #HotelCRM #HotelDigitalMarketing #HotelRevenueManagement #HospitalityTechnology

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Choosing Your Comp Set: A Simplified Guide 🏨 Selecting the right comp set (competitive set) is vital for hotels to benchmark effectively and stay competitive. Here's a simplified guide: 1. Demographics: Choose hotels that attract a similar guest demographic, such as business travelers, families, or leisure guests. 2. Location: Select hotels that are geographically close to yours to ensure comparability in market dynamics and demand drivers. 3.Amenities and Services: Ensure that the hotels in your comp set offer similar amenities, services, and room types to accurately benchmark performance. 4.Price Point: Look for hotels with similar pricing structures to yours to ensure fair comparisons in terms of average daily rates (ADR) and revenue per available room (RevPAR). 5.Market Positioning: Consider the positioning of potential comp set properties in the market, such as luxury, upscale, midscale, or economy, to align with your hotel's brand and target market. 6. Online Reputation: Evaluate the online reputation and guest reviews of potential comp set properties to ensure they maintain similar levels of guest satisfaction and service quality. 7. Performance Metrics: Monitor performance metrics such as occupancy rates, ADR, and RevPAR for both your hotel and the comp set properties to track competitiveness and market trends. By considering these criteria, you can strategically select a comp set that accurately reflects your hotel's competitive landscape and enables effective benchmarking and revenue management. #CompetitiveSet #HotelBenchmarking #MarketAnalysis #RevenueManagement #HotelPerformance #HotelRevenueManagement #HotelIndustry #Hospitality #HotelBusiness #Hoteliers #HotelOperations #HotelMarketing #HotelTrends #HospitalityManagement #HotelTechnology #RevenueOptimization #RevenueStrategy #HotelPerformance #HospitalityInsights #HotelAnalytics #HotelSales #HotelFinance

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It's on tomorrow! 1 day to go JOB EVALUATION PRACTITIONERS BOOTCAMP, 03 - 04 May 2024, Montclair Hotel & Casino Equity, competitiveness and sustainability are the attributes of a competent Remuneration Structure. But how do we determine the right salary for an employee? Job evaluation is a scientific process that determines the relative worth of a job within an organisation. The Job Evaluation value chain includes Job Analysis, Job Descriptions Writing, Job Grading & Remuneration Structure design. The 2024 edition of the JOB EVALUATION PRACTITIONERS BOOTCAMP at Montclair Hotel and Casino (Nyanga) is going to focus on three major JE Systems, that is, Patterson, Castellion and Peromnes Job Evaluation Systems. Expert Facilitators are lined up. Lot's of entertainment and activities. Make your booking early! Proficiency Consulting Group International, Propagating Generations!

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Say hello to our latest Sojern resource, The Hotel Marketer’s Playbook: A Guide to Navigating the Marketing Funnel. In this comprehensive guide, we dissect the marketing funnel into its four critical stages—Discover, Plan, Book, and Engage. What you'll uncover inside: 🌎 Strategies to captivate travelers during the Discover phase with insights that draw them in. 💡 Expert tips on converting interest into confirmed bookings in the Plan stage. ✈️Techniques to simplify the Book process, enhancing conversion rates and amplifying guest anticipation. 🛎️ Ways to transform customers into loyal advocates for your brand during the Engage phase. This guide goes beyond the basics—it shares what you need to effectively use various marketing channels and tactics, drastically enhancing your hotel's visibility and appeal. #DigitalMarketing #Hospitality #TravelTech

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Feeling the pinch of Google's last core update? Here's how hotels should respond to maintain and improve their online presence. 🏨 Discover actionable strategies and insights tailored for the hospitality industry. 🚀 Read more to stay ahead of the curve! 👉 https://ow.ly/9A1n30sCGW2 #GoogleUpdate #SEO #HotelMarketing #DigitalStrategy #HospitalityIndustry #StayAhead

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I invite you to join me at Knowledge 2024 for a thought-provoking session, to discuss our journey from a customized CSM tool to out-of-box. We will explore some of the hurdles we’ve faced and how to overcome them. Learn more here: https://lnkd.in/gwFhWcTn #Know24

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🔹 Towel Placement in Hospitality: What’s Your Take? 🔹 As a member of the hospitality industry, I often encounter debates about towel placement. Initially, we placed them on the bed, but we’ve since moved them to the bathroom. This small detail can significantly impact guest satisfaction. I’m curious about your preference: Towels on the bed or in the bathroom? Also, what minor details do you think matter most in enhancing the guest experience? Engage with us in the comments and share your insights on enhancing guest experiences! \#HospitalityIndustry \#GuestSatisfaction \#HotelManagement \#CustomerExperience \#reviews \#cheshirebedandbreakfast \#northwichhotels \#accommodationnorthwich \#visitcheshire \#visitnorthwich

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As we start our busiest (and the most fun) season, here are three tips you can follow to make sure your productivity levels stay on top! #hospitality #nycevents #nycstaffing #eventstaffing #productivity

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Filling the gaps with the right talent 👍 The hospitality industry faces a persistent challenge: the highest employee turnover and burnout rates across all sectors. Insights from Convene's 2023 Salary Survey highlighted understaffing as a critical issue for event venues. Despite improvements in responsiveness, nearly 50% of event planners still cite staffing levels, experience, and responsiveness as major areas of dissatisfaction with hotels and event venues. But there's good news on the horizon 🤗 . Meet Boston, the city's destination marketing organisation is taking proactive steps to address these issues. Last fall, they launched a workforce development initiative targeting labour shortages in hotels. This initiative aims to solve two major problems: the shortage of qualified professionals in hospitality and the lack of diversity in managerial and senior leadership roles. Read the full article by PCMA Convene to find out more 👉 https://lnkd.in/dWReGFta #EventProfs #PCMA #EventsIndustry #PCMAConvene

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