Carolina Gil’s Post

Explore how Sojern's Reputation Manager empowers you to elevate guest communication, proactively address concerns, and convert challenges into opportunities for your hotel. With it, you can: 📍Respond instantly to in-stay and online reviews 📍Ensure timely issue resolution 📍Transform complaints into glowing testimonials Discover more about our Guest Experience Solutions! #GuestExperience #ReviewManagement #HospitalityTech

Explore how Sojern's Reputation Manager empowers you to elevate guest communication, proactively address concerns, and convert challenges into opportunities for your hotel. With it, you can: 📍Respond instantly to in-stay and online reviews 📍Ensure timely issue resolution 📍Transform complaints into glowing testimonials Discover more about our Guest Experience Solutions! #GuestExperience #ReviewManagement #HospitalityTech

Explore how Sojern's Reputation Manager empowers you to elevate guest communication, proactively address concerns, and convert challenges into opportunities for your hotel. With it, you can: 📍Respond instantly to in-stay and online reviews 📍Ensure timely issue resolution 📍Transform complaints into glowing testimonials Discover more about our Guest Experience Solutions! #GuestExperience #ReviewManagement #HospitalityTech

Explore how Sojern's Reputation Manager empowers you to elevate guest communication, proactively address concerns, and convert challenges into opportunities for your hotel. With it, you can: 📍Respond instantly to in-stay and online reviews 📍Ensure timely issue resolution 📍Transform complaints into glowing testimonials Discover more about our Guest Experience Solutions! #GuestExperience #ReviewManagement #HospitalityTech

Hotel friends, listen up a sec. We have a new tool that will make your life easier and give you serious time back for the sweeter things in life. I don't sell to hotels, but you can still hit me up for a referral/more info if you want your life back. 😄 Sojern's Reputation Manager empowers you to elevate guest communication, proactively address concerns, and convert challenges into opportunities for your hotel. With it, you can: 📍Respond instantly to in-stay and online reviews 📍Ensure timely issue resolution 📍Transform complaints into glowing testimonials Discover more about our Guest Experience Solutions! #GuestExperience #ReviewManagement #HospitalityTech

Stepping into the fast-paced world of hospitality, I quickly discovered that mastering product knowledge and procedures was only half the battle. The other, perhaps more challenging half, lay in navigating the ever-shifting terrain of guest interactions. Each guest, with their unique preferences and expectations, presented a new puzzle to solve. This realization sparked a curiosity – how could I bridge the gap between guest needs and seamless service? One key piece, I found, lay in streamlined communication. Clear, concise interactions, whether via phone, email, or face-to-face, are the cornerstones of understanding. Actively listening, allowing guests to elaborate on their needs, and then meticulously confirming details before proceeding, can prevent a cascade of misunderstandings. Attentive listening goes beyond simply hearing. It's about deciphering unspoken cues, anticipating potential concerns, and crafting personalized feedback that truly addresses the guest's desires. This attentive approach can even disarm the occasional disgruntled guest who might try to deflect blame. In such situations, maintaining professionalism is paramount. Taking ownership of the situation, regardless of fault, and offering solutions demonstrates a commitment to guest satisfaction that transcends personal emotions. Ultimately, aligning personal goals with the company's mission is crucial. Every interaction, every word spoken, shapes the guest's experience and reflects the brand's values. By prioritizing service excellence and guest satisfaction, we, as hospitality professionals, build a foundation for loyal relationships and ensure that each interaction becomes a stepping stone toward long-term success. By focusing on streamlined communication, attentive listening, unwavering professionalism, and alignment with company values, we can bridge the gap between guest expectations and service delivery, transforming fleeting encounters into lasting memories of hospitality at its finest. ~Reservations agent/Marketing Specialist at Ridge Royal Hotel #customerexperience #reservations #hospitalityindustry #communications

🚀 Guest Feedback 360: Unveiling Smart Ways to Gather Insights! 🚀 Attention General Managers, IT Managers, and Hoteliers! 🌟 Our latest blog post is here, and it’s packed with value! Discover "5 Smart Ways to Collect Guest Feedback Without Annoying Them." 🏨✨ Unlock the secrets to gathering genuine feedback seamlessly. Learn innovative strategies to enhance guest satisfaction and elevate your hospitality game. 📈🛎️ Dive in now and transform your guest experience: https://bit.ly/4bqPMk0 📢 Stay tuned! Our next post will reveal "How to Analyze and Act on Guest Feedback." Don't miss out on mastering the art of guest feedback! 🎯🔍 👀🔔 Follow us for more insights! #Hospitality #GuestFeedback #HotelManagement #CustomerExperience #HospitalityTech #FeedbackStrategies #HotelierLife

💣Guest Feedback 360 -Part 2 Here are the "5 Smart Ways To Collect Guest Feedback Without Annoying Them" Dive into the full article below👇

🔑 Mastering Guest Retention: The Key to Long-term Success in Hospitality In the fast-paced world of hospitality, the secret to sustainable success isn't just in attracting new guests, but in keeping them coming back. 🌟 Our latest blog post dives deep into the art of guest retention, uncovering the strategies that make your guests choose you, time and time again. From personalized experiences to leveraging technology like Directful, we explore how to turn first-time visitors into loyal patrons. 🏨✨ Key Highlights: 💡 Personalizing Guest Experiences: It's about creating memories that last! ⭐ Consistent, Quality Service: Building trust and loyalty at every touchpoint. 🎤 Using Feedback Effectively: Your guests' opinions are gold mines for improvement. 🏆 Innovative Loyalty Programs: Rewarding repeat stays to foster lasting relationships. 🌐 Technological Edge: Leveraging AI and data-driven insights for a unique guest experience. 👉 Read the full article here: https://lnkd.in/gjGbSGcA Discover how to elevate your guest experience and build a loyal customer base that is the cornerstone of your hotel's enduring success. 💼🚀 #Hospitality #GuestRetention #CustomerLoyalty #Directful #HotelManagement #hotelmarketing #hoteltech