Building solid relationships with your clients is vital - becoming a trusted advisor can make or break your business.
Taking the time out to get to know your clients is always time well spent, and building trust over time can pay dividends, when times get tough.
Let's say your client has cashflow issues - a trusted advisor will likely know about it, way before bad debt starts to pile up.
However, as your business scales up, the amount of people in your business grows... and that knowledge can become disparately spread.
NPS or CSAT scores can be a handy snapshot, together with centralised account management teams and CRM tooling - you can rest easy, armed with data - and the human touch.
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#RelationshipsMatter #BusinessRelationships #Networking #BuildingConnections #Teamwork #Success #ConnectionBuilding
IT Service Delivery Manager at Hyatt Hotels Corporation
2moHey I know her!