SVL

✨🌟 We raised a grand total of £7417.50 for Beatson Cancer Charity! 🌟✨ Thank you so much to everyone who made a donation, it makes such a difference to those facing cancer. Beatson Cancer Charity provide a whole range of wellbeing and specialist services including complementary therapies. Your generous donations will help the team continue to make a huge difference!

Feeling overwhelmed by a tangled mess of disparate customer service (CX) systems? You’re not alone! Many businesses struggle to navigate disconnected, bulky solutions that’ve been grouped together with little thought, creating a beast known as the “frankenstack”. Tech that doesn’t work together in harmony creates an incredibly frustrating experience for both agents and customers. However, as our panel discussion with Anne Holmes, ScS's Dan Bennett Queen and NCFE's Brian Queen at NICE Interactions revealed, there is a solution! Our latest blog covers key takeaways on cloud migration and CX transformation including: ☁️The fact cloud migration is a journey, not a destination. It will require some investment from you. 💻 For a smooth transition, preparation is key, invest time into supporting your team to understand the benefits of the platform. Link in comments👇

We helped Animal Friends boost their customer contact centre efficiency! 🐾 By successfully implementing Calabrio, Inc.'s Workforce Management solution, Animal Friends has significantly: 💻 Reduced manual forecasting workload 📈 Improved contact centre adherence tracking 📊 Gained deeper real-time data insights 📞 Streamlined post-call activities 📉 Decreased average handling time The result? An approximate 10% increase in contact centre adherence and overall productivity! Find out more below 👇

We have a very important visitor in the office today! 🐾

We’re proud to sponsor the upcoming NECCA - North East Contact Centre Awards, Centre of the Year (Under 250 seats) award! There’s less than 3 weeks until entries close, so make sure you get your nomination in soon. 📅   This is a fantastic opportunity to gain recognition, highlight the achievements of your team, benchmark against others and showcase your expertise! 🌟   Start your nomination today 👉 https://www.necca.co.uk/

Anne Holmes has shared her insights in a recent Call Centre Helper Magazine article that explores improving Contact Centre Adherence! Anne explains that ‘good adherence’ needs to be clearly communicated and understood across contact centres – and not used as a ‘big stick’ to beat agents with. Read the full article here 👇

We recently celebrated 22 years of our Solutions Manager Chris Dardis! Chris, who originally joined us as an apprentice, has witnessed so much change and several of our significant milestones over the years. He's a very important member of the team and we're incredibly grateful for his expertise, commitment and enthusiasm! 👏 Thanks Chris for all that you do, it doesn't go unnoticed. 😊 To mark the occasion, Chris has very kindly reflected on SVL's journey over the years, his own personal journey, what drew him to the industry, what’s kept him here and what’s next. Read the full post over on our site - https://lnkd.in/gX3u9NCB

That's almost a wrap on NICE Interactions 2024 - we're currently enjoying some well deserved drinks and the legendary Fatboy Slim!! 🎉 Thank you so much to everyone who popped by to chat with us. It's been an unbelievable couple of days. We've made so many new connections and we've gained loads of new CX and AI insights. 😊 A big congrats to client Dan Bennett on wining the Outstanding Cloud Realisation Award - very well deserved. 🏆 We'd also like to say a massive thank you to everyone who attended panel discussions featuring our brilliant Richard and Anne - we hope you enjoyed the expert insights. And of course a huge thank you to Sophie Bailey, Bianca Bulat and the rest of the NICE team for organising an unforgettable event. 👏 We'll be sharing more of our highlights over the next few days! 😊 #NICEi2024 #InteractionsIntl24

Our amazing Anne Holmes has taken to the stage as part of the Choosing Your Path to the Cloud panel with Brian Queen of NCFE, Dan Bennett of ScS and Simon Jeffrey of NICE👏 We're really enjoying the discussion so far! Let us know if you're here at NICE Interactions 2024. 😊

NICE Interactions day TWO here we go!! 🥳 Starting the day listening to inspirational words from NICE CEO Barak Eilam. It's going to be another wonderful day. 😊 Make sure you stop by our stand and say hello to Debbie, Anne, Suzanne, Indy, Chris, Richard and David. 👋 🌟 Anne will be taking part in the Choosing Your Path to the Cloud panel at the Coopers Studio room from 1:25pm-1:50pm. 🎤 Richard will be taking part in the CX Trends Shaping the Future discussion on the main stage at 3:45pm-4:10pm. If you've got your hands on one of our care packs, don't forget to scan the QR code for your chance to win the ultimate rest and relaxation day of your choice.