NECCA - North East Contact Centre Awards

Atom bank currently hold the title of Contact Centre of the Year Under 250 seats – are you challenging them this year? We’re looking for a contact centre operation that demonstrates leading practice across all areas of their business, including: 💙 Outstanding customer service delivery 💙 People-centric culture 💙 Role models for the contact centre industry 💙 Innovation 💙 ESG & Community Initiatives Nominate now!> https://lnkd.in/eXVxH6i9 🎇 #NECCA #customerservice #contactcentres #NorthEast #awards

Last year we celebrated Firstsource as the Outsourced Contact Centre of the Year – could this be your organisation this year? 🎉 👏 Does your contact centre offer commercial value to your clients whilst delivering exceptional customer service? 💪 Do you have a strong commitment to colleague development? 🤗 Does your organisation act as a role model for outsourcing, and the wider contact centre industry? Let us know here > https://lnkd.in/eXVxH6i9 💙 #NECCA #contactcentres #NorthEast #awards

REMINDER! It’s 2 weeks until nominations CLOSE! 😲 So, get your 2024 NECCA nominations in before the deadline of 5 pm on the 26th of July. Time is flying so don’t wait! ✈⏰ You can find all the information on every category, and how to apply at https://lnkd.in/eXVxH6i9 or if you have any questions, please feel free to reach out to marc@freshstartevents.uk and we will be happy to support you! #NECCA #customerservice #contactcentres #NorthEast #awards

Do you have a show-stopping Complaints Team within your contact centre operation? 📊 Perhaps they have implemented a new strategy that has significantly reduced complaint volumes and improved customer service delivery. Or have they enhanced the customer journey by using data insights to drive continuous improvements? 📈 This team works closely with other areas of your contact centre such as HR, operations, L&D, back office, and recruitment. They help maximise efficiency and boost customer experience! 😄 Nominate them here to recognise their outstanding achievements and dedication > https://lnkd.in/eXVxH6i9 #NECCA #ComplaintsTeam #ContactCentres #NorthEast #Awards

📣 New Category Alert! Do you have an outstanding Learning & Development Team? We are searching for a remarkable team responsible for delivering exceptional training and development programmes within your organisation. 🏆 Let us know how they have positively impacted your company, customers, and colleagues. This team: 💡 Demonstrates a clear strategy for developing colleagues, with in-depth knowledge of methodologies and L&D techniques. 💙 Fosters a culture of high engagement, morale, and motivation, passionately caring about the wellbeing of colleagues. 🎧 Delivers frontline, induction, ongoing, mentoring, academy, and strategic training, constantly improving processes to enhance the customer experience. If you know an extraordinary Learning & Development Team that embodies these traits, why not nominate them to win this year's Learning & Development Team of the Year award here > https://lnkd.in/eXVxH6i9. 🌟💪 #NECCA #Awards #ContactCentres #NorthEast #LearningAndDevelopment

We are looking for the best Resource Planning Team within the North East contact centre community! 🤗 This talented team excels in planning and delivering for the frontline and customers across multiple channels, including Voice, Social, Digital, Email, Correspondence, Payments & Billing. Their collective effort and outstanding teamwork provide multi-channel forecasts, plan work and resources, and deliver real-time information, supporting the organisation to achieve SLA’s and key metrics. 📊 Sound like a team you know? Nominate them here > https://lnkd.in/eXVxH6i9 #NECCA #ResourcePlanning #ContactCentre #NorthEast #Awards

We are looking for the best sales team within the North East contact centre community! 🤗 This talented team delivers a strong commercial performance through collective effort and outstanding teamwork. 🎭 Sound like a team you know? Nominate them for Sales Team of the Year at the NECCA 2024 here > https://lnkd.in/eXVxH6i9 #NECCA #sales #contactcentre #NorthEast #awards

Don’t let your support teams go unrecognised! 💙 Do you have a talented team who are obsessed with exceeding the expectations of their internal customers? Do you have a resource planning team that goes that extra mile every day to ensure they balance the needs of the customer with the needs of their colleagues? 🤗 Do you have a team responsible for managing and implementing change with minimal disruption and crystal-clear communication? Make their day, let’s help recognise and celebrate the amazing job they do to support the smooth running of your contact centre. 🎉 > https://lnkd.in/eXVxH6i9 #NECCA #contactcentres #NorthEast #awards

👀 We’re on the hunt for the BEST customer service team in the North East! Last year we crowned BGL Insurance Central Multi Leadership Team as your winner! 🏆 We can’t wait to see who this year will be, but first, we need your nominations 👀 Do you have a team in your contact centre that goes above and beyond every day for customers? Nominate them here > https://lnkd.in/eXVxH6i9 #NECCA #customerservice #teamwork #contactcentres #northeast #awards

📣 🌟 New Categorgy alert!! Do you have a truly Outstanding Apprentice on your team? We are searching for a remarkable individual who has joined your team and consistently demonstrated excellence during their apprenticeship. 🏆 Let us know how they have positively impacted your company, customers, and colleagues. This person: 💡 Shows a high level of tenacity, confidence, and ambition. 💙 Participates positively in team activities and is passionate about the wellbeing of colleagues.  🎧 Shows initiative and looks for ways to improve the customer experience constantly. If you know an extraordinary apprentice who embodies these traits, why not nominate them to win this year's Apprentice of the Year award here > https://lnkd.in/eXVxH6i9 🌟💪 #NECCA #awards #contactcentres #northeast #apprenticeoftheyear