evcoms

We are delighted to announce that evcoms now holds ISO 14001:2015 & ISO 27001:2022 certification! The award of both certifications is the culmination of 9 months work towards creating an Integrated Management System (IMS) which also incorporates our existing Quality Management System (QMS), which is ISO 9001 certified. evcoms would like to thank Eoghan Kenny 🇮🇪, Director & Principle Advisor of The Compliance Team for his guidance throughout the process. Find more information at https://lnkd.in/ekMKxpNW #iso27001 #informationsecurity #iso14001  #environmentalmanagement #teamworkmakesthedreamwork

At evcoms, we pride ourselves on delivering exceptional support that sets us apart from the competition. Our dedicated Alcatel-Lucent Enterprise team responds to your support requests with remarkable speed, ensuring that your concerns are addressed promptly. We take the time to thoroughly understand your unique needs, allowing us to provide tailored solutions that effectively resolve any issues you may encounter. With our commitment to excellence, you can trust that you will receive the best service possible, enhancing your overall experience and satisfaction.   To find out more about our support of ALE products, follow the link ------> https://lnkd.in/gN9CT2Cx   #evcoms #ALE #partnership #networks #telephony #telecommunications #wifi

One of the most effective technologies evcoms implements; AI assisted call summarisation enhances contact centre efficiency and accuracy by automating call notes, saving agents time, and enabling quicker customer responses. It improves accuracy and consistency, ensuring all relevant information is captured and standardised. Compliance and record keeping are enhanced, reducing the risk of errors. Automating routine tasks reduces agent burnout, allowing them to focus more on customer interactions. Agents also benefit from better access to customer histories, leading to more personalised interactions and reduced hold times. Detailed call records aid in training and targeted feedback, improving team performance. This technology also provides valuable data driven insights and performance metrics. Overall, AI assisted call summarisation enhances operational efficiency, improves customer satisfaction, and creates a more supportive environment for contact centre agents. #ContactCentre  #AIAutomation #CustomerService #SaveValuableTime #ReducedBurnout #CXInnovation

A few weeks ago evcoms attended NICE Interactions and some of the team came back a little.... different.... Introducing evcoms 2.0 Problem-Solving: With quantum computing capabilities, their problem-solving skills are off the charts 💡 We’re talking 10 solutions to every problem before you can say "algorithm." 24*7 Availability: Forget Annual Leave – now powered by solar and caffeine 🍵 Customer support at 3 AM? No problem. Just beware of the occasional low-battery cheekiness.   Enhanced Customer Interaction: New facial recognition software now means they’ll never forget a client. Ever🤖Even if you met them at a conference five years ago for five minutes. They remember.   Built-in Wi-Fi: Forget about slow internet days. They're now walking hotspots, ensuring we’re always connected. Just don’t stand too close during a data transfer – they’ve been known to accidentally download cat videos 🙀   Error-Free Work: Bug-free chip installed. Goodbye, typos! Well, except for the occasional autocorrect malfunction. "Deploy the missile to the server" was an interesting meeting topic last week 🚀   Snack Time: Chips are no longer just for munching 🍟Microchips, potato chips – they love them all! Just be careful which ones they hand you during meetings.   Office Perks: Water coolers have been replaced with oil stations 🛢️ Hydration is key, even for cyborgs.   Join us in embracing the future, where the line between human and machine is blurred, but the dedication to our clients remains crystal clear. And don't worry, we're still the same friendly team - just with a few more wires and circuits!   #OfficeOfTomorrow #CyborgLife #TechHumor #ProductivityBoost #FutureIsNow Mark Evans | Hiba Fadhil | Brian F. | Richard Brown

Great to see the evcoms team pre building solutions for our customers

Alcatel-Lucent Enterprise has a strong presence in Europe and North America with a comprehensive portfolio of products. As a partner, evcoms possesses in-house expertise and the ability to leverage this portfolio, enabling us to provide our customers with highly resilient and secure solutions.   We supply telecommunications infrastructure, Rainbow cloud telephony, wireless networks, fixed access networks, cloud and data center networking, software and services at a fraction of our competitors' costs.   We currently support ALE technology across a number of verticals, including education, government, healthcare, hospitality, and utilities. More information -----> https://lnkd.in/gN9CT2Cx   evcoms can make everything connect by delivering technology that works for you!   #evcoms #ALE #partnership #networks #telephony #telecommunications #wifi

With evcoms, utilise a complete contact centre toolset including call compliance, WFM, WFO, quality management, and advanced analytics with reporting features to capture and harness your customer interaction data and transform it into success stories. Optimise forecasting, scheduling, and planning for a multi-skill remote workforce and ensure the right number of people with the required skills are available whenever customers need them most, across all channels. Improve employee engagement and retention with modern and intuitive tools that make your team’s work easier and more rewarding. More info ----> https://lnkd.in/e66fkrPT Future Proof Your Contact Centre! #WorkforceManagement #WFM #WorkforceOptimisation #WFO #ContactCenter #FutureProof #CX

Mark Evans had the privilege of joining TCR racing driver Max Hart for an unforgettable BMW driving experience this week. A huge thank you to Max and the entire team at Mondello Park for making this day possible. It was a fantastic opportunity to not only test the limits of these powerful machines but also to learn from one of the best in the business. "Max's expertise and passion for racing are truly inspiring, and getting to experience it first hand was nothing short of exhilarating." - Mark Evans, evcoms CEO Looking forward to more adrenaline-filled adventures and continuing to push boundaries, both on the track and in the business world. #DrivingExperience #BMW #TCR #MondelloPark #LeadershipInAction #Racing #Motorsport

Wishing our US customers and partners a fantastic Independence Day! #FourthOfJuly #IndependenceDay #USA

evTel Cloud Telephony | Simple, Flexible and Cost Effective! No Rental Costs: Say goodbye to expensive line rental costs. Our solution eliminates the need for traditional phone lines, saving you money. Light Touch Infrastructure: Our system operates over the Internet, and you have the option to use handsets as needed. This streamlined approach reduces the need for complex phone networks. Low Cost: At evcoms, we believe in providing more than dial tone. We offer comprehensive communication solutions at competitive prices, ensuring you get the most value for your investment. Flexibility without Extra Hardware: As your organization grows, you will not have to purchase additional hardware. We can easily scale your services by providing more licenses, offering a hassle-free way to accommodate expansion. Call Bundles with Resilient Service: Unlike other providers, we are committed to delivering call bundles with a resilient service. You can rely on us for consistent and dependable communication. Find more information here ---> https://lnkd.in/eeam6PCw Contact evcoms today. Your partner for the future. #BusinessCommunications #Telephony #Connected #evtel