SVL’s Post

👏 Kudos to my colleague Anne Holmes for her insightful points in this article on adherence! 📊 I particularly like the emphasis on clear communication being crucial in the contact centre. (or any organisation) Effective communication truly is the backbone of operational success and customer satisfaction. Great job highlighting this important aspect! 🌟 #Adherence #ContactCentre #Communication #CustomerService

Looking to improve or better measure adherence in the contact centre? 🤔 Check out the "10 Ways to Kick-Start Your Adherence Improvement Strategy" blog by Call Centre Helper Magazine. Featuring great insight from SVL's Anne Holmes around why adherence needs to be "clearly communicated and understood across your contact centre." 🤗

Introduction: Importance of Client Comfort Ensuring client comfort is a cornerstone of fostering successful business relationships. When introducing a new worker or associate, it's essential to recognize that clients may experience anxiety or discomfort. This apprehension can significantly impact their perception of the new staff member and, consequently, the overall outcome of the meeting. #BusinessRelationships #ClientComfort #NewAssociates

Boost Workplace Productivity Through Health and Safety! 🛡️ Prioritising health and safety is fundamental for wholesalers striving for a productive and thriving work environment. It's not just about risk management and hazard-free workplaces; there are additional ways to create a healthy working atmosphere, such as: ⭕️ Encouraging frequent breaks to boost alertness and refresh the mind. ⭕️ Establishing clear safety procedures for employees to follow at all times. ⭕️ Encouraging staff to communicate any potential hazards or risks in the workplace. According to Harvard Business Review, Employees who feel secure in their work environment are more likely to be productive and motivated – so why not take the time to implement simple measures that can make a big difference? Discover how automation can further enhance productivity by contacting one of our experts. You can view the Harvard Business Review article here: https://lnkd.in/bYhqiEg #workplacesafety #productivityboost #employeewellbeing

📞💬 Struggling with phone anxiety? You're not alone! Telephonophobia affects many workers, but there's a solution. Call Management Resources offers professional answering services to handle calls, letting you focus on what you do best. https://lnkd.in/gy-UMHhZ

Resolving Tensions at Work - What Customer Service Taught Me Navigating workplace conflicts challenges professional composure. Yet customer service pros condition daily for de-escalation skills by hearing client frustrations while balancing self-regulation. Here is how applying 3 customer-centered tactics can resolve interpersonal tensions in teams: Listen Without Judgment: Provide colleagues space to fully air grievances first before problem-solving. Withhold bias or accusations while understanding what emotions and contexts surround issues. Lead With Empathy Express care for others’ experiences rather than dismissing them. Seek shared truth from multiple lenses. “I understand this overwhelms all of us. How can we adjust workflows?” Focus on Insights Ask why frustrations occurred in the first place to expose process gaps versus blaming individuals. “Do we need more cross-training resources to supplement busy periods?” Building healthier relationships often starts by borrowing the compassion, patience, and analysis our frontline teams offer customers daily. Try it! #customerservice #customerexperience

Client happiness and satisfaction will ease our work. Thus, let's make them fall in love with us! #1 Cultivate a Humble and Sincere Approach While you may possess extensive knowledge and skills, it's crucial to remember that your clients are the ones investing in your services. Communicate your feedback with a humble demeanor, avoiding arrogance, and couple it with a sincere smile and kind words to create a comfortable atmosphere. #2 Swift Responsiveness Establish boundaries for weekends and annual leave, unless a crisis arises. However, commit to prompt responses during working hours—reply to emails or WhatsApp messages within an hour and answer phone calls promptly. If in a meeting, send a courteous WhatsApp explaining the situation and promise a quick response afterward. #3 Proactive Engagement Don't wait for clients to dictate tasks. Be proactive by suggesting ideas, offering solutions, or taking actions that your clients haven't considered. Additionally, keep them informed about relevant industry updates, positioning yourself as their go-to source of information. #4 Accommodate Their Needs When faced with seemingly impossible client requests, avoid an outright refusal. Find polite ways to decline or, if possible, try to meet their demands. If achieving the request proves unfeasible, communicate the barriers and reasons honestly. This demonstrates your unwavering support and willingness to assist. #5 Seek Feedback Despite your best efforts, acknowledge that perfection is elusive. Request feedback on your services, inviting clients to highlight areas for improvement. Embrace constructive criticism without taking it personally. Every individual and business can enhance some aspects, so attentively listen to survey results, take notes, and implement necessary changes. #HindiraCommunications #HindiraInsights #PRtips #ClientsServicing #Clients

How you wait matters‼️ आज सिस्टम डाउन है (Today our systems are down)🤦♀️ shouted out a office assistant. Once he announced this, there was a murmur among people. Some fuming and others grimming their faces. So apparently a process which ideally would take 15 minutes to complete was now taking over 30 mins. Some customers started having heated arguments with the staff. Some of the conversations I over heard - 1️⃣ All the staff is like this, they don't care about their customers. 2️⃣ Staff is lazy, they don't want to work. 3️⃣ It's an old company, they should not engage new customers. 4️⃣ They don't have good systems in place. 5️⃣ It's pointless asking them to hurry up. When my turn came to get my applications moving ahead, I gave my form to him for processing and causally stood behind his chair. What I observed was a revelation to me. ⚠️🧯This professional was battling with a system which is not only slow but also involves a manual work of multiple entries on different interphases. ⚠️🧯 AC not working properly and no ventilation in the room. ⚠️🧯Water dispenser not available on the floor for both staff and clients. ⚠️🧯 Poor communication among staff ⚠️🧯 Multiple instructions given with no clarity ⚠️🧯 Emotional reaction by the staff to everything ⚠️🧯 No focus on servicing the client which also included being rude and careless approach. Overall dissatisfied employees and dissatisfied customers. #communicationcoach #EffectiveCommunication #communicationspecialist #emergingleaders #clientsatisfaction #missmanagment

Struggling with Client Engagement? Unlock the Power of Motivational Interviewing! Care Excellence offers an in-depth course to equip case managers with the skills to: •Uncover client motivations & create achievable care plans •Boost client engagement & overcome resistance •Empower clients to take charge of their health journey **** Motivational Interviewing is the key to unlocking positive change. Enroll today & make a difference! https://bit.ly/4eFe1Oj #CaseManagement #ClientEngagement P.S. Did you know clients are less likely to follow plans they don't feel invested in? Learn how to build stronger relationships and achieve better outcomes!

Striving to exceed client expectations? 🤔 Here are three tips to ensure you're delivering top-notch service every time: 1️⃣ Listen, Listen, Listen: Take the time to truly hear what they're saying. The more you listen the better you can serve and help your clients. 2️⃣ Set Boundaries: While your dedication is commendable, remember that you can't be available 24/7. Establish clear boundaries with your clients regarding your availability, ensuring you have the time and energy to deliver your best work when you're on the clock. 3️⃣ Overdeliver but don't overpromise: While going above and beyond is admirable, be careful not to overpromise. Avoid making commitments you can't fulfill, your clients will appreciate your reliability and transparency. Hope this helps! Follow us for more tips 🔥 #VirtualAssistant #ClientExpectations #BusinessTips #CareerGrowth #WorkLifeBalance #SaveForLater