Congratulations, Class of 2024! 🎓 With graduation season coming to an end, we're embracing the future—including the limitless possibilities of generative AI. AI launched a new chapter in CX, setting the stage for a dramatic transformation in how we engage with technology. Read more from NICE's Michele Carlson on how to graduate at the top of your CX class with GenAI: https://lnkd.in/dCDsQvvv #GenAI #CustomerExperience #ArtificialIntelligence
NICE
Software Development
Hoboken, New Jersey 327,411 followers
Make experiences flow.
About us
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
- Website
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http://www.nice.com
External link for NICE
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Hoboken, New Jersey
- Type
- Public Company
- Founded
- 1986
- Specialties
- Big data capture and analysis, Multi-channel interactions Recording, Financial crime solutions, Customer experience management solutions, Security and public safety solutions, Workforce Optimization, Customer Journey Solutions, CCaaS, Cloud CX, Omnichannel Recording, Workforce Engagement Management, and Real-time Authentication
Locations
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Primary
221 River St
Hoboken, New Jersey 07030, US
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22 Zarhin Street
Ra'anana, 43107, IL
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160 Queen Victoria Street
2nd floor
London, EC4V 4BF, GB
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71 Robinson Rd
#04-02
Singapore, 068895, SG
Employees at NICE
Updates
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Reliving the Red Carpet at Interactions 2024 in Las Vegas! In June, we captured the essence of #CXAIRealized in an incredible 3-day event, created for business owners to innovate and excel in customer experience. Check out this recap video of the Red Carpet, as we spoke to NICErs, leading industry analysts, and attendees 🎥 #NICEi24 #CustomerExperience #ArtificialIntelligence
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Dominion National has unlocked operational excellence through quality management. With NICE's quality management tool, you get the best of both worlds: enhanced customer satisfaction and agents advocating for accurate score cards. We're speaking to customers who are changing the CX game in NICE Customer Stories — want in? https://lnkd.in/dVXi4bAt #NICECustomerStories #EmpoweringAgents #CustomerExperience
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For contact center managers, knowing how precisely agents are adhering to their schedules and assigned tasks is crucial – as falling behind with either can negatively impact productivity and customer service levels. NICE's Catherine Forino shares how supervisors can utilize AI to monitor and improve adherence. Read here 📖 https://lnkd.in/dKYmtCve #CustomerExperience #ArtificialIntelligence
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ICYMI 🎯 The last 18 months have been some of the most transformative in customer service innovation. From technological advancements to shifting consumer behaviors, the first half of 2024 has been marked by even more significant changes and emerging patterns to give us valuable insights. Just as we "seize the day," it's time to step up to "Seize the AI." Subscribe to our newsletter to learn more 📰 https://lnkd.in/d8HZDDvC #IgniteCXInsights #CustomerExperience #ArtificialIntelligence
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Last month, we honored our 2024 CX Excellence Awards winners at Interactions, the largest CX event in the industry. These esteemed organizations were recognized for delivering exceptional CX with NICE solutions, pushing technology boundaries, and driving powerful results. Please join us in congratulating our 2024 winners! 🏆 https://lnkd.in/dx4hrixa #NICEi24 #CXAIRealized #CustomerExperience
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The results are in! Last week, we asked: when it comes to customer service, what makes you happy? At 38%, the majority of respondents chose transparency and honesty, while 30% stated an unexpectedly fast resolution would leave them feeling the most happy or satisfied. See how you stack up with the NICE International Happiness Index 2024 report 😊 https://lnkd.in/dgcTb4yn #CustomerExperience
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Ready to take the plunge into the waters of CX transformation? Good planning leads to a quick impact. Join Andrew Traba, Vice President of Product Marketing at NICE, and guest speaker Pete Jacques, Ph.D., Principal Analyst, Customer Experience at Forrester, to learn the 5 steps to show the ROI of customer experience. Register here for the webinar: https://lnkd.in/dtX4Mdet #CustomerExperience
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We love hearing from our customers! ⭐⭐⭐⭐⭐ Discover how they're delivering exceptional customer experiences and maximizing business results with our all-in-one CX platform, NICE CXone. Find out more: https://lnkd.in/d6Y542kf G2 | #CXone #CustomerExperience
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In June, our CEO Barak Eilam took the stage at Interactions 2024 to discuss the "experience perception divide" and how NICE continues to evolve its contact center software to help enterprises overcome it. Find out how: https://lnkd.in/d2q7TcQw #NICEi24 #CXAIRealized #CustomerExperience
NICE CEO Lays Out Master Plan to Tackle the Experience Perception Divide
https://getvoip.com/
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NICE
NASDAQ
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$171.19
1.3 (0.765%)
- Open
- 169.9
- Low
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- High
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