After checking in, we walked across to the other building where our room was located. We walked up the stairs to our room. The stairs looked like they had not been vacuumed in a week. The other set of stairs was worse. Our room appeared clean at first glance. We had the 2 room suite, which had a kitchen in it. The cabinets did not look clean, repairs needed to be done. Furnishings were older, carpet as well. Something sticky on the handle to bathroom cabinet, toilet paper holder broken, no stopper for bathtub. And it was noisy. Every toilet flush from other rooms you could hear the water going thru the pipes and noise from the hallway/ Also, not a great location. We didn't feel safe, hotel doors were not locked, even though it said they were. We decided to cut our losses and left the hotel.

Where to even begin, to the unattended desk at check in, having to wait 15 minutes for JB to show up with his unpleasant demeanor… to the disgusting mildew/mold smell that permeates the entire building and the rooms… it just got worse!

After check in, we found no drinking/bottled water in the room. We went to the front desk to ask for a bottle of water, there was clearly a # of bottles of soda and water behind the front desk that were labeled “IHG rewards members”. When I asked “can I have one of these please” being an IHG rewards member, I was told NO by JB, but that I can purchase one at the vending machine.

I inquired about a water fountain and was told that the “bubbler” and the ice machine was broken.

We found a bug in our room the first night… then we tried to get towels the next day and were told by JB, that we had to bring our used towels down to him and he would exchange them. I had to carry our soaking wet, used towels down, he took them, counted them, told me I was missing a hand towel and would only give me back 1 hand towel along with the rest.

Never in my life have I seen nor experienced such INHOSPITALITY! I have been staying at IHG hotels for years, this place is disgrace and should be dropped by IHG. It’s well below a hotel standard and more like a hostel. There is also no housekeeping, sheets are chanted 1x a week and no one took out our garbage the entire time we stayed.

If I could give 0 stars I would have! For the price they charge and the absolute crap service you’re better off staying at a different place which would probably come with a pool, housekeeping, hot free breakfast and friendly staff who don’t make you bring your dirty towels to the front desk to get fresh ones.

This place really needs to be exposed for the dump that it is!

We stayed twice in two weeks and overall had a good stay.

That said, on the first stay we ran into cleanliness issues in the bathroom (hair on surfaces) and during the second visit condition items (also in the bathroom).

Despite these issue, we would stay again due to the location and overall amenities.