Residence Inn by Marriott Portland Scarborough
800 Roundwood Dr, Scarborough, ME 04074-8219
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#6 of 13 hotels in ScarboroughLocation
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Location
800 Roundwood Dr, Scarborough, ME 04074-8219
Getting there
Portland Intl Jetport
4.6 km•
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Portsmouth International Airport at Pease
71.3 km•
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Rental Cars
783 Restaurants
within 10 kilometers
381Reviews2Q+A100Room tips
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Detailed Reviews
My fiancé and I wanted to stop by Portland for a day trip on our way to Acadia National Park. This hotel provided great value from what we saw online and went for it. And we are so glad we did! The room was very lovely - clean and comfortable. The most important part for us was to have a kitchen given we are being very safe during COVID times and would rather eat in vs out. There was a full fridge, sink and microwave which we put to use. The TV was fully equipped with NFL network and ESPN to keep us happy in the evenings. The shower had great water pressure and full bottles of shampoo, conditioner and body wash (great for somebody with long hair like me). Lastly, their breakfasts were perfect during COVID times. Individually packed Jimmy Dean breakfast sandwiches, oatmeal, yogurt, etc. and the woman managing it was very lovely. The only negative was the front desk woman - just made everything difficult when we were checking in and did hamper the experience in the beginning. But other than that - very happy and would highly recommend. And it’s only about 15 min away from Portland downtown and 20 min away from the main lighthouse so very convenient for sightseeing.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Obptande, General Manager at Residence Inn by Marriott Portland Scarborough
Responded Sep 21, 2020
Dear Escape 771898, Thank you for taking the time to review the hotel. We appreciate your feedback and are glad you enjoyed your kitchen and the breakfast provided. I apologize the woman at the front desk made the check in experience difficult. I will be sure to investigate so we can make some positive changes. We hope you will come back and visit us again the next time your travels bring you to Scarborough Maine.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only 12 minutes or 3.5 miles to the Portland Jetport/airport - very convenient yet we were not bothered by any airport noise.
Room and kitchen looked clean. Shower had dispensers for the shampoo, conditioner, and bath gel. There was Aveda soap for the sink. I liked that there was Palmolive dish soap, dish washing cloth, and towel at the kitchen sink. Some Residence Inns make you ask at the front desk for dish soap which is a pain.
The gentleman with the blond hair working the front desk in the evening and then again the next morning was very kind to give us a bag of ice from the ice machine instead of having to make do with the ice from the freezer's ice maker. We appreciated that. He was pleasant and efficient.
My husband commented that the room was smaller than other Residence Inns, but then again, he was upgraded to a two bedrooms suite several times. Our room was the normal studio. The desk was large and took most of the far wall. I appreciated the white small table by the couch that we used for our Happy Hour as opposed to the tall table and chairs in the room.
The swimming pool was broken. We did hear someone playing basketball after 10:00 pm outside our room, but they stopped before we went to bed.
Breakfast was pretty good for COVID times. I got a Jimmy Dean sausage, egg, biscuit that was hot in the warmer. The other hot options were an egg soufflé, omelet with jalepeno, and oatmeal with toppings (such as coconut and blueberries). Apples, bananas, and oranges were the fruit choices. Hard boiled eggs were available.
Overall, convenient and close to the airport and much less expensive than other Portland hotels. There is a parking charge.
Room and kitchen looked clean. Shower had dispensers for the shampoo, conditioner, and bath gel. There was Aveda soap for the sink. I liked that there was Palmolive dish soap, dish washing cloth, and towel at the kitchen sink. Some Residence Inns make you ask at the front desk for dish soap which is a pain.
The gentleman with the blond hair working the front desk in the evening and then again the next morning was very kind to give us a bag of ice from the ice machine instead of having to make do with the ice from the freezer's ice maker. We appreciated that. He was pleasant and efficient.
My husband commented that the room was smaller than other Residence Inns, but then again, he was upgraded to a two bedrooms suite several times. Our room was the normal studio. The desk was large and took most of the far wall. I appreciated the white small table by the couch that we used for our Happy Hour as opposed to the tall table and chairs in the room.
The swimming pool was broken. We did hear someone playing basketball after 10:00 pm outside our room, but they stopped before we went to bed.
Breakfast was pretty good for COVID times. I got a Jimmy Dean sausage, egg, biscuit that was hot in the warmer. The other hot options were an egg soufflé, omelet with jalepeno, and oatmeal with toppings (such as coconut and blueberries). Apples, bananas, and oranges were the fruit choices. Hard boiled eggs were available.
Overall, convenient and close to the airport and much less expensive than other Portland hotels. There is a parking charge.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here twice in two weeks for the location. Check-in was fine, but my hallways smelled of cigarette smoke. The rooms were clean enough, but the sofas did not look too clean and the hand towels, sink and sink-surround had long dark hairs in them. I would say at this day and age, those rooms should look and smell like they were bleached cleaned. Breakfast was a microwave egg sandwich thing and some random oatmeals. Not amazing, but not terrible.
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Date of stay: October 2020Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip: Get a room away from the main road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Obptande, General Manager at Residence Inn by Marriott Portland Scarborough
Responded Nov 5, 2020
Dear Cah858, Thank you for taking the time to review our hotel. We appreciate your feedback and apologize that your experience with us was less then expected. I can assure you all surfaces and items in our room are sanitized between guests but we certainly missed the hairs in your sink. I will be sure to address these items with our staff so we can make sure that we don't miss them in the future. I hope you will come back and give us another opportunity in the future if your travels bring you back to Scarborough.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible Marriott—-do not stay here! They should be ashamed at condition of units and price they charge. We had a studio with a queen size bed. All the units are in serious need of an updating. Rooms are dingy and were not clean, there were stains on carpet, couch, etc. Kitchen pots included one medium sized frying pan with 2 covers that did not fit. No other pans in kitchen. Dishes and silverware were not plentiful . Microwave was tiny, barely could fit a small casserole dish in it that I had brought. No oven, only 2 small stove top burners. Mattress on pull out couch was so thin, you could feel the springs coming through. They were not generous with towels, kitchen supplies ( for example, detergent for dish washer was enough to run it once only), soap, etc. Indoor pool was the size of a large hot tub without the heat or bubbles. They had one grill available to use which appeared to be 30 years old, was rusty with filthy grates and no utensils supplied. They charge an additional $5.00 a day to park. The only pluses were the free breakfast every morning which was very good with multiple choices and free cookies and snacks were available in afternoon. Also the kitchen and front desk staff were very pleasant. Of note, we were planning to stay there for a 5 day baseball tournament which was cancelled after 2 days due to rainy weather and they did allow us a credit for the 2 nights we did not stay. Sadly, we were expecting much better from Marriott overall.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Don’t stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so disappointed in the employees at this hotel. They were very rude. We have never experienced this at a Marriott ever. Not only is it ridiculously overpriced, the employees couldn't care less about customer service. Seems if they can fill a room with a higher rate, you are dirt. Don't try to stay at a busy time. Don't stay here at all. There are many others who appreciate their customers!
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael-Marian Neamtu, Guest Services / Front Office at Residence Inn by Marriott Portland Scarborough
Responded May 28, 2022
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All in all the location and rooms are fine but the reception desk upon check in was extremely unfriendly, rude and displayed a racist attitude. The lady was infact training anoher staff and probably trying to display her toughness but in the process giving a very wrong impression in dealing with future guests. In my 24 years with the Marriott chain...I have never ever experienced this type of behavior nor had to write such a review.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Obptande, General Manager at Residence Inn by Marriott Portland Scarborough
Responded Apr 1, 2021
Thank you for taking the time to review our hotel. I would like to apologize that your check in experience was not a better one. I can tell you with 100% certainty that our staff does not and never has displayed a racist attitude. We are all humans and occasionally we don't offer the best customer service but discriminatory behavior is not in our DNA. I appreciate your loyalty to Marriott and hope you continue to stay at Marriott's for your future lodging needs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From check-in to checkout, we were very pleased with this Residence Inn. All staff that we encountered in our one night stay were friendly and very helpful with any questions we had and made our stay very pleasant. Room was clean and bed was comfortable. Many thanks to Cindy for the Titanium Elite room upgrade, it was so nice to have the extra room! Breakfast was very good with lots of selection, even had Gluten Free bagels when I asked. We will be back!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from residenceinnscarb, General Manager at Residence Inn by Marriott Portland Scarborough
Responded Feb 1, 2020
Dear loulym, Thank you for taking the time to share your review. We are glad to hear you enjoyed the hotel and the complementary upgrade Cindy extended to you. We look forward to your next stay with us in Scarborough Maine.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were making our way home and decided to stop at the last minute to get some rest before hitting the road again. We arrived late and were welcomed by the kindest man, Mr Dennis Flynn. Mr. Flynn made sure we were settled, knew we were exhausted, and made sure we would be able to sleep late and still get breakfast. He brought us to get breakfast sandwiches, yogurt, fruit, and waters to bring to our room for the morning. His customer service, welcoming friendly attitude, and attentiveness was enough to make us want to come back. Rooms were clean and great as well but the staff was exceptional.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Obptande, General Manager at Residence Inn by Marriott Portland Scarborough
Responded Oct 4, 2021
Dear JDHBTC2021, Thank you for taking the time to share your review. We appreciate your feedback and kind words about our hotel and Dennis. He will be very excited to hear he made such an impact on your stay. I hope the rest was clean and comfortable and hope you will come back and visit us again the next time your travels bring you to Scarborough.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location was perfect for a wedding we were attending but the hotel and rooms are in need of some serious cleaning. We had mold on our shower curtain liner, toilet seat was coming off. The refrigerator had a nasty odor, The main lobby floor was constantly disgusting and they left the dirty lines and trash just in the hall way to the main lobby. Every time we got in the elevator we prayed we made it to our floor. I would not recommend anyone staying here until they do a complete overhaul.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Needs repair! One of the closet doors was missing in the smaller bedroom in room 206. There was also a hole in the wall that needed patching from the bedroom door handle. The toilet kept running unless you jiggled the flushing mechanism, which was very loose. The outlet plate next to the bed was loose, definitely not safe. Everything had a filmy layer of dirt. I was surprised at the general condition in the hallways, very dirty carpet, seems that Marriott has lowered it’s standards. The person at the desk was very friendly and helpful at checkin, that was the only positive aspect of the stay
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: 20 to Cape Elizabeth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Obptande, General Manager at Residence Inn by Marriott Portland Scarborough
Responded Oct 6, 2021
Thank you for taking the time to review our hotel. We appreciate your feedback and apologize your stay wasn't a better one. I have had our maintenance department address the concerns you brought forth and we hope you will come back and give us another opportunity in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rita G asked a question Oct 2017
Tewksbury, Massachusetts, United States2 contributions1 helpful voteis it pet friendly
I believe I saw a sign saying it was a pet friendly property. But you should check with them when you make a reservation.
Rita G asked a question Oct 2017
Tewksbury, Massachusetts, United States2 contributions1 helpful voteis it prt friendly
Yes. They even have dog bisquets at front desk
"Parking can be hard to find. Do your own cleaning just like anywhere else. Breakfast is very good. In room coffee is good. Lobby, ehh."Read full review
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PRICE RANGE
C$284 - C$450 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn portland scarborough hotel scarborough, residence inn scarborough, scarborough residence inn
LOCATION
United StatesMaineScarborough
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Residence Inn by Marriott Portland Scarborough
Which popular attractions are close to Residence Inn by Marriott Portland Scarborough?
Nearby attractions include Bull Moose (0.6 km), Marden’s Surplus & Salvage (0.6 km), and Scarborough Gallery (1.2 km).
What are some of the property amenities at Residence Inn by Marriott Portland Scarborough?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Portland Scarborough?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Portland Scarborough?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn by Marriott Portland Scarborough?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Residence Inn by Marriott Portland Scarborough?
Conveniently located restaurants include St. Joe's Cafe´, Texas Roadhouse, and Nonesuch River Brewing.
Are there opportunities to exercise at Residence Inn by Marriott Portland Scarborough?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Portland Scarborough?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Portland Scarborough?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Portland Scarborough offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Residence Inn by Marriott Portland Scarborough?
Many travellers enjoy visiting Stroudwater Burying Ground (5.3 km), Western Cemetery (7.0 km), and Neal Dow House (7.8 km).