One star because zero is not possible. My family and I had the worst experience ever with this IHG partner. I have been a member of IHG for years and never been treated the way Mr. JB treated us. We arrived at the hotel and no one was at the front desk to greet us, after waiting a few minutes and walking around the lobby, JB came from the side of the lobby with a lunch container in his hand and a not very friendly face. Instead of greeting us nicely, he appeared very upset, maybe because his lunch was interrupted!!! His tone toward us (my daughter and I) was demeaning. It may have been a cultural thing, but either way if you are in the hospitality business you should never treat a guest that way.
He did not allow us to have an early check-in even though he had mentioned the day before over the phone I could arrive between 12 to 1pm. He was rude and condescending. He, JB should not be in hospitality. No one should ever be treated that way.
I have annotated on my reservation via IHG online that I was to do an early check-in. I had also called IHG to indicate that, in addition to speaking to JB himself the day before, he indicated I could arrive between 12 to 1pm. I understand early check-in is dependent on availability; this property the night before had plenty of 2 bedroom suites available which is what I had reserved.

As JB appeared enraged we were forced to leave the hotel and ended at Casco Bay hotel, where the front desk service gets 5 stars, their check in was done as soon as we arrived, seamlessly and without any issues.

I would not recommend the Candlewood Suite property!!

Great location, quiet, very clean. Far enough from the Old Port to avoid crazy prices but a quick drive to get there. The room was large and spotless. Bed very comfy. Small kitchen area so could further save money by having breakfast in tge room. Would definitely return.

Beware ! Housekeeping only happens once per week. When asking the elderly front desk clerk why we were not informed upon checkin nor at time of booking online, I was told ,and I quote “the sign” which he hauled out from under the desk “is in your bathroom “ , “says you have to bring your own towel to the front desk to have them changed”. I advised I would have never booked this property had I know this in advance. I asked if this was a hotel or a hostel as there were people smoking marijuana outside each of the front doors and people sleeping in parked cars out back all night. He said the smokers be could kicked out but I doubt that as they “lived” at the hotel. It was like a low-rental property that the state government was using to house transient workers. Hallways as I brought to his attention were dirty, trash piled up outside the main entrances in bags on the ground. Barking dogs, shirtless men roaming the hallways and no security cameras in the main areas of the buildings. To all this., the only reply was. “sorry here are fresh towels”. Never again