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About
4.0
#7 of 9 resorts in Nuevo Nayarit
Location
Cleanliness
Service
Value
Discover your Paradise! Elegantly situated in the heart of Nuevo Vallarta, Riviera Nayarit, located within its own peninsula all set against a spectacular tropical backdrop, Paradise Village Resort and Spa is an all inclusive and European plan all-suite designer accommodations beachfront hotel, is a development that offers a gorgeous beach! Just 15 minutes away from Puerto Vallarta International Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Marina View
Lagoon View
Languages Spoken
Spanish
Location
Av. Paseo de los Cocoteros 1 Bahia de Banderas, Nuevo Nayarit 63732 Mexico
Name/address in local language
Paradise Village Beach Resort & Spa
3,452 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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At Paradise Village Beach Resort & Spa, guests have mixed feelings about their stay. While the hotel's cleanliness receives commendations for its well-kept environment, many visitors are let down by the amenities, describing them as disappointing due to restrictive policies and additional fees. Room assignments and check-in processes often face criticism for delays and a need for refreshment.
Service experiences vary, with some guests encountering slow responses but others appreciating the friendly staff. Despite a tranquil atmosphere, the perceived value is marred by extra costs and limited inclusive perks.
Atmosphere
Tranquil
Rooms
Basic
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Underwhelming
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We just returned from our third vacation at Paradise Village for 8 nights. We absolutely love this resort! The staff are super friendly and great service, the resort feels safe and our kids roam around freely on their own (since 8 and 10 years old), the beach is excellent and good pools (although smaller pools), the food is good in our opinion and several options to eat, and the daily/nightly entertainment is excellent. We are especially impressed with the Activities team who bring endless energy all day and night. We also really enjoyed Western Night this year because the server went above and beyond to make it special for my mom's 63rd birthday. They also had some new 9pm evening shows that were very well done (we enjoyed Michael Jackson and The Greatest Showman most). Room: We upgraded to a 2-bedroom superior room in the main Tikal tower, which was super handy to go to and from the room...we have been in a farther away tower and didn't like that with kids because of the distance to walk to the pool. We would definately request to stay in the main Tikal tower again with a marina view. My only real complaint with the resort is that it's not clear what room you will get (decor, location, view) when booking superior. Some decor is modern and some dated (I'm not a fan of the dated decor). I would rather pay to guarantee the type of room and location, and not wait and see what we get when show up. Food/drink: This year we did not do all inclusive and it was clearly cheaper for us to go that route....we do not eat and drink enough to make all-inclusive worthwhile and it also gave us the option for premium drinks like bottled beer which was nice. They have a great big lobby that is nice some evenings to have a casual supper, drinks and play cards. The beach and pool-side service is very good and friendly service. Overall: We have gone over the years to a few different resorts, and have now decided Paradise Village is the place we want to keep coming back to each year. It's clean, comfortable and very enjoyable. Our new home away from home! Already have 2021 planned! Thank you to all the staff especially. (PS: Tip well....the staff work hard with a smile all day long).
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Date of stay: February 2020
Rooms
Location
Service
Room Tip:Be very specific in the type of room. Request Tikal tower if book a superior room and want to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Villag... G, Gerente at Paradise Village Beach Resort & Spa
Responded Mar 10, 2020
Dear Stacey, Thank you very much for taking the time to share your experience. It was a pleasure to have you staying with us, and it is delightful to read that you enjoyed our staff; facilities as well as our food and restaurants offer. We look forward to welcoming you back in the not too distant future. Kind Regards, The Management.
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Spent week at resort celebrating a 50th birthday. Room was fantastic, overlooking marina and ocean. Resort was busy but everyone was friendly and helpful with all our requests. They even served us our dinner on beach even though they were closed. The spa was recently renovated, it was beautiful and the services were very economical. They offer yoga and Zumba classes during the week, and have a new workout room. Every night they have a themed dinner night that includes drinks and entertainment for reasonable cost, about $24 US.
The rooms include maid service every day. They make your bed, mop the floor and provide clean towels. They even scheduled another time as we were late risers.
The resort takes security very seriously with entry checks on vehicle arrival and departure, only people staying at resort are allowed on the property. This made us feel very safe, day and night security guards are posted at each entryway on beach. No problem with sellers and others constantly bothering you.
The beach here is the best in Puerto Vallarta, it is wide and you can walk miles up the coast. They have several restaurants including a new Sushi Restaurant if you don’t want to do Themed nights. We ate at all of them and the food was great and very reasonable. We will definitely come again next year for our yearly trip.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa
Responded Feb 10, 2020
Dear Cindy, Receive a warm greeting from Paradise village Resort. We would like to thank you for choosing us. We are pleased to learn that you had a wonderful experience and that the service delivered by our staff was up to your expectations, we will be sharing your kind words with them, to continue delivering an outstanding service to all our valuable guests. We will be looking forward to receiving you soon again in our little Paradise. Regards, The Management.
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Nice location on the beach, loved the palapas for shade. Rooms are small compared to other resorts we've stayed at and furnishings very outdated and worn. Bathrooms are very small, but everything is very clean and well maintained. We had a one bedroom unit which included 2 bathrooms which worked and seemed to compensate for the size. There was a glass block window in our bedroom which bordered the hall. There really needs to be a blackout curtain on that window. There was always light in the bedroom and made it hard to sleep.
The dinner buffet at Tulum was very good. I would say better than average for buffet food. The other restaurants on site had limited menu items, so we never ate there.
The entertainment was actually pretty good, really good dancers, but we were disappointed that 2 shows we wanted to see were moved to the enclosed convention center even though rain had cleared one night and the other seemed like a beautiful evening with almost no chance of rain and was still moved.
The grounds are beautifully landscaped and well kept, it's a nice, quiet location. There is a small mall within walking distance with 2 very good dinner restaurants, an excellent breakfast restaurant, Gelato, fast-food, Starbucks, etc. We ate here often.
If you are looking for a quiet location away from the city, this is it. If you prefer to be in the middle of everything, do not stay here. It 20-30 minutes into Puerto Vallarta. Taxis and water taxis are available and it's not too expensive to get to the city for a day or 2 which is what we did.
Service was very good all around. I wish signage was better throughout to help you find the different restaurants, towels, convention center, spa, etc. They labeled one pool as the relaxing pool, but still allowed children so not really the best. There are no swim up or poolside bars, but they do come around to serve you food and drink.
Overall it was a very nice week!
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip:Resort furnishings are outdated, but clean. Location is quiet, but has what you need and the city...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded Jul 4, 2021
Dear Mk, Thank you for choosing Paradise village Resort and for sharing your feedback on Trip Advisor. We inform you that all your comments will be reviewed to take action and define the improvements that are necessary to provide you with a better service during your next visit. We hope to have the opportunity to welcome you again soon. Regards, The Management.
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My wife and I have been members of this resort for many years and returned over the new years holiday. The staff was friendly and our room was wonderful. The resort offers an all inclusive package which covers food and drink during your stay. However, we were not informed of this upon our arrival and didn't find out about this until my wife was informed about this from another guest. When she went to member services to inquire, she was told that we could get this package at the member rate of $65 per day. She checked with me and we agreed to purchase the plan. When we returned to the front desk, despite the fact that my wife had been given the price in writing, we were told that the cost would be $82 per day, which is the same price non members pay and more than the price paid by patrons who booked through Interval International. We were able to meet with the Rooms Division Manager, Mr. Huertas, who assured us that upon checkout our bill would reflect the member discount. However, when we went to check out, our bill had not changed. We were told by Mr. Huertas that his superiors in the main office refused to honor our member discount. This was not as issue of money, but one of principal. They refused to stand by what we were told and given in writing. At this point, we left with a negative experience. My advice to anyone visiting Paradise is to make sure you get clear information on their all inclusive packages when checking in to the resort.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Villag... G, Director General at Paradise Village Beach Resort & Spa
Responded Jan 16, 2020
Dear Guest, Thank you very much for the time you took in writing your impressions about our hotel on TripAdvisor after your recent visit. We will take good notice of all your comments and we will address them to the person in charge in order to improve on this matter. We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable. Kind regards, The Management.
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So yes everyone of the staff was very nice and its a older but very clean building. My question is why do you not tell the tourisst walking around without masks to put one on or go home? Its law and your breaking it by not inforcing it. Not one time did I see anyone asked to put one on. We changed our masks constantly, used our saniwipes, washed our hands and stayed away from others. I dont know if it was on the property we picked up covid but it certainly made me think it was a good possibility from what I observed especially people using the pool bathrooms. My other peeve was my husband was asked to put on a shirt with sleeves opposed to his sleeveless (not tank top) in the dining area which would have been fine except all the women in their little tops and bathing suits covers kinda confuses the whole idea of why. The food was medicocre but you won't starve but its just reused the next day in a new dish so usually dry and always cold meals on the buffet. BF best meal of the day, lots of fruit and vegs every meal. Main course is not good.Staff tries hard so tip well. Ask for anything you dont see, we ordered strawberries and bluberries for the kids plus bananas and peanut butter. There is a latte/cappucinno machine there and they taste pretty good but they don't offer them I just happened to see the machine the last couple days. They will bring plates of bacon and toast and I found it odd you had to ask for the butter and jam which comes frozen for cold toast. I would go back but not do the all-Inc.
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Date of stay: January 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded Jan 31, 2021
Dear Guest, On behalf of the Paradise Village group, we would like to thank you for taking the time to provide us your experience at the Resort. Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village. Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. Regarding your comment on the measures that we are implementing by Covid, we inform you that our staff is very focused on reinforcing with the guests who visit us, however we will review your opinion to increase supervision and be more emphatic. On the other hand, we inform you that fortunately in the Hotel we have not handled cases of sick people who have generated infections towards other guests . Regarding your comment on the dress code, we inform you that this measure is part of our policies and at the entrance of the Restaurants is marked, in order to (avoid sleeveless shirts) prevent contamination of food at the buffet. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience! Cordially, The Management.
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Me and my boyfriend went in Feb with my brother and his girlfriend. We were a little nervous about COVID safety but this resort was on top of their stuff. I felt safer there than most places in the US! They sprayed our luggage with sanitizer when we got there, we used hand sanitizer on our way in, walked through sanitizer mats on our way to the front desk, and they were great at enforcing distancing. All of the food and drinks that we enjoyed with the all-imclusive plan were delicious! Great food all around, especially at the Tulum restaurant. We had 2 servers in particular that made our week: Jose was our server at the beach every day and Sebastián Peña was our server at Tulum. I manage a restaurant for a living and I can only aspire to train my employees to take care of our guests the way they took care of us. They knew our names after the first day, offered wonderful suggestions on things to do throughout the week, learned our preferences on food/drinks, and always delivered everything that we wanted before we even had to ask! That is service. Being able to anticipate needs and be one step ahead on all of the details. It helped us truly relax, as we didn't have to think about or ask for anything. Thank you to Sebastián, José and the whole staff at the resort for giving us a great vacation! We will be back!
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Date of stay: February 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded Mar 22, 2021
Dear Chris, Receive a warm greeting from Paradise Village Resort. We would like to thank you for choosing us as your Resort in Nuevo Vallarta. We are pleased to learn that you had a wonderful experience and that the service delivered by our staff was up to your expectations, we will be sharing your kind words with them, to continue delivering an outstanding service to all our valuable guests. We will be looking forward to receiving you soon again in our little Paradise. Regards, The Management.
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We have been members of Paradise Village since 2005, shortly after my wife and I married. Our most recent visit to Paradise Village made it clear that it was time for our membership to end.
This resort clearly caters to the all inclusive Mexican clientele and could care less about the members. Just last night at the Western night dinner, we expected to have songs from the US and Mexico but it ended up being solely a Mexican salsa night. No US music at all. No Florida Georgia Line etc…. Well that’s not true. The activities staff did play cotton eye joe for their intro onto the stage 5 times. But they couldn’t even see fit to play it for the tourist members who might be in the audience later during the dance portion part of the evening!
The waiters are not very good in English with rare exceptions like Javier. But he can’t do it alone and having to repeat orders over again and then having a manager come over to explain my daughter wanted a ginger ale and not a “ninja drink” is incredibly frustrating.
But it doesn’t stop there. No genuine interaction between the staff and members, but you can see the staff light up as they talk to their fellow countrymen. Only exception is our “representative” Maria who is simply amazing. But again she can’t make all the other things better. Maria did recommend AMA restaurant which was amazing! (Review later on them) They should pick up AMA from the mall and put it on the resort. It beats any of the restaurants on property and their service and staff was incredibly professional, polished and friendly.
Then let’s talk accommodations. Our room looks like it was from 1980. The furniture is cheap and old. Clean albeit, but really old. Not worth the money they charge by any means. I travel across the globe and my stays at all the hotels I’ve been in have been better.
When we first bought with Paradise Village, it was amazing. But the resort has lost its luster and lost us as members.
For those visiting be sure you know which building you are staying in (some are being renovated) and also ask what the mix of members to all inclusive guests is going to be for the time you’ll be there. If its high, count on being pushed aside…whether you’re a member or not.
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Date of stay: August 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded Aug 13, 2021
Dear Craig, Warmest greetings from Paradise Village Resort. We would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. Once again, thank you for your feedback and we look forward to having you back with us soon. Yours sincerely, The Management.
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Paradise Village is an ideal resort for families. I was recently there with my whole family, 6 adults and 7 grandchildren. We could not have chosen a better place. The resort is impeccably clean, the staff are friendly and accommodating, the food is excellent and the drinks are plentiful. We had the all inclusive package and it was well worth it especially travelling with children, ages 3 to 9. The rooms are very large and the grounds are impressive. Our grandchildren had a wonderful time playing on the beach as well as playing and swimming in the great pool. We were there for 10 days and it was tough leaving. I would highly recommend this place especially for families. We will definitely return. The only downside I can think of is that they keep two Bengal tigers in a rather small enclosure. These majestic animals should not be kept in an enclosure where they can only pace back and forth all day.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Villag... G, Gerente at Paradise Village Beach Resort & Spa
Responded Feb 10, 2020
Dear Aurella, Receive a warm greeting from Paradise village Resort. We would like to thank you for choosing us. We are pleased to learn that you had a wonderful experience and that the service delivered by our staff was up to your expectations, we will be sharing your kind words with them, to continue delivering an outstanding service to all our valuable guests. We will be looking forward to receiving you soon again in our little Paradise. Regards,
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First, when I pay full price for a vacation at an all inclusive resort, I don't want to be pressured from the MOMENT we got off of the plane to go to a timeshare speech. I am hoping that all of the issues were Covid related, and I will say that they take that Sh*t SERIOUSLY. you will wear a mask everywhere and hand sanitizer is practically thrown at you. I felt very safe there, but it is HOT. We purchased the all inclusive package, my family was so sick of buffet by the second day, and I did NOT come on vacation to cook and do dishes. There was construction going on during our stay, and we were not made aware of that prior. It was very disappointing to not be able to take a quiet nap. It's a lovely facility and the beach is gorgeous. We took 3 excursions through Vallarta Adventures, and that was the best time on vacation. I didn't use the spa, because I had no idea how to book it. Concierge was zero help when I asked questions. In short, if I didn't go with family who are members, I wouldn't be PAYING to go back.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Village Group, Agencia/Consultora at Paradise Village Beach Resort & Spa
Responded Aug 8, 2021
Dear Kimberly, Thank you for taking the time to post your review on TripAdvisor. We have taken a note of your comments regarding your experience and will certainly be shared with our leaders. We always appreciate our guest feedback in order to improve our services. Once again, thank you and we look forward to having the opportunity to be of service to you in the near future. Kind regards, The Management.
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We had a superior king, 1 bedroom. The room was quite nice and the housekeeper did a great job. No hair conditioner, no dish soap. The TVs were low def. Poor resolution, pixelation and bad sound- especially in the bedroom. We faced the amphitheater and had to endure awful karaoke a couple times, but it ended at 10. The pool had a DJ when we went- so loud we couldn't stand it. You can't hear the ocean, because there's always noise. The beach has vendors who bug you constantly. If that's what you're looking for, you'll love it! There were red flags on the beach when the ocean appeared calm. You can't use a boogie board unless the flags are yellow. At least the boogie boards are free for an hour. Unless you're a member, nothing else is included. Gym? Extra. Bike rental? $5/hour for crappy single speed beach cruisers! Go to a local bike rental shop and they're $11/day. They pick you up! There's a nice lap pool, but, someone nearby was always smoking! Just what I want while lap swimming- cigar smoke! I didn't see anyone around the pool smoking, so it's something nearby. They have 2 beautiful tigers in the most awful concrete enclosure. Broke my heart. We were on the boat most of the time, so I can't comment much on the restaurants. We ordered crunchy tacos at the beach bar and got taquitos. OK, but not tacos! Avoid frozen yogurt or gelato at local mall. Both bad. Taxi from airport is 200 pesos or $10.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise Villag... G, Gerente at Paradise Village Beach Resort & Spa
Responded Mar 25, 2020
Dear Guest, Thank you for taking the time to post your review on TripAdvisor. We have taken a note of your comments regarding your experience and will certainly be shared with our leaders. We always appreciate our guest feedback in order to improve our services. Once again, thank you and we look forward to having the opportunity to be of service to you in the near future. Kind regards, The Management.
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Sorry for the late reply. There are 3 ala-carte restaurants. Depending on the your length of your stay you will receive letters for entry. We stayed for 7 days so we got 2 letters. if you look at their website this is explained. There are several beach tables that are reserved. We never has any problem finding an open one. Other than that the rest of the resort is open to all visitors.
Good Afternoon,
It used to be a time when you didn't have to pay, however, they do not enforce payment if it's not busy.
You can bring a tote and bring your drinks and food.
You do not have to pay for all-inclusive packages.
I hope this helps.
You Welcome
There are more places to choose from in the Nuevo Nayarit area.
PRICE RANGE
C$203 - C$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradise village hotel nuevo vallarta, paradise village beach hotel, paradise village nuevo vallarta, paradise village puerto vallarta, paradise village beach resort & spa
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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