The location is very central and has a great view and access to Cathedral Square.
The staff for check-in were very nice and helpful. However, after check-in, only one time the rest of our entire stay ever say hello or welcome back when we came into the hotel. The housekeeping staff on the other hand were extremely friendly and always said good morning and asked if everything was ok.
The rooms are really wonderful - great size and amenties. Comfy beds, large bathrooms (esp by European standards), bottled water and coffee. Ceiling fans are a really nice touch and helps with keeping AC down. We had a room with a small balcony which was great so you could sit and listen to the city. If you lean out you can see the cathedral.
The rooftop pool is one of the main reasons we booked this hotel. The view is amazing and the setting is beautiful and modern.
The pool area does seems a little neglected as far as attention as there was only one time we went when they weren't out of towels.. Additionally, know that the bar/cafe is NYC priced which is not unexpected but the service there was extremely hit or miss. I sat by the pool for and hour and 45 minutes one afternoon while my son was swimming and no one ever approached to see if I needed anything, and our last night when it was raining a little so it was very empty the waitress would look our way and turn around. We finally went to the bar where everyone was just standing talking and asked if we could get drinks. Also, the day we got food, the waiter kept bringing us chips even after we asked not to which would normally be great but not when they are charging 2 euros a pop - so watch for that.
The breakfast at the hotel is ridiculously expensive but right across the street are no less than three cafes where you can get breakfast and coffee for significantly less money. Cafe 365 and Cappuccino were our favorites - we could breakfast for 4 for the cost of breakfast for 1 at the hotel.
I would still fully recommend this hotel as even with these bumps, it was an extremely postive experience.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.