I could start this off saying how the flight delays were terrible etc, but hey, it happens! AND I am writing about the hotel, not the flight. :D
Overall, it was a decent trip. We were in the Caribbean, wasn't doing dishes or cooking, and enjoying the best rum!
I'll outline the goods and bads listed below:
Check-in
Check-in was smooth and fast. The Hotel Sunwing rep was waiting at the airport for us and checked us in the bus on the way to the hotel. We arrived the hotel around midnight, and there were rum punch for us as well as bellboys who brought us to our rooms. Probably was one of the fastest check-ins we`ve had!
Rooms
The rooms were very dated, but comfortable and clean. We had a 2 very nice rooms. It was my boyfriend`s parents anniversary and I let the hotel know in advance and they arranged a fruit plate and champagne to be waiting in their room. We booked ocean view rooms and they were ocean view! If you didn`t already know the rooms are built down the hill, so all amenities are basically on the top of the rooms. There are a number of stairs, so if you are on the first floor, there is a big climb to get to the main amenities. We were on the 3rd floor so it wasn`t too bad (rooms 328/329). We paid for the ocean view rooms, and I brought screen to keep the door open at night and hear the ocean, but it didn`t work. The A/C was loud, but it was still hard to hear. Most rooms it seemed as though they would have some sort of ocean view, if not direct.
So, here I will state the first downfall... Even though the only food we kept in the room was in sealed containers and the rooms were cleaned everyday, I did find a cockroach in the room (on the shower curtain) on the 2nd day. I was definitely creeped out, however I also understand that cockroaches do live in these climates and there is not a ton you can do about it. There were no other bugs in the room, and my boyfriend's parents did not have any. At this point, maybe I was a bit paranoid, so kept a keen eye. I saw 4 others. 2 out during the night around the resort and a dead one, and then another in the room on our 2nd from last night. Again, I was very creeped out, but it does happen, and you are going to a warm climate.
Pool
The pool was fabulous! As was the pool bar. We spent most of our time at the pool. The 2 downfalls are that it should be skimmed out daily. As well there were an excess of chairs. However, we were at the start of the season, and there were maybe 50 people at the resort. Therefore, there were always seats for us. There were the people who put their towels on the chairs and only spent about 1 hour at the pool all day. Come busy season the pool area will be crowded.
Food
Welcome to Cuba! Be warned the food is bland and not what you are used to. Many people bring hot sauce and spices. However, they do to keep the food good and varied.
The breakfast buffet was 7:30-10:30am
The breakfast had a range of cereal, yogurt to boiled eggs, pancakes and french toast to fried potatoes and bacon. As most resorts there was also the egg station where a cook makes eggs to order.
There was a continental breakfast at 6:30am in the lobby bar. We were never up that early, so don't know what it was like.
Lunch buffet was 12:30-2:30pm
Lunch buffet was a smaller version of dinner, but good.
The Rancheron Resteraunt was 12-4pm
This was downstairs near the beach. Your options were ham & cheese pizza (I asked them to add pineapple to mine :D )
Hamburgers, hotdogs and french fries. They were all very good.
Dinner buffet was 7-9:30pm
Dinner was good and usually a variety of meats available, as well as 2 kinds of rice and 2 kinds of pasta (alfredo and tomato), many veggie dishes, deli table (meats and cheeses) and a dessert table. There was usually a grill where we even got stuffed turkey one night.
Cafeteria 4:00-1:00am
This was beside the pool bar. It also served hamburgers, hotdogs, frenchfries and grilled ham and cheese sandwiches. Again, all very good!
Overall, I found the food here to be a bit better than most places we have been in Cuba. The best by far was the breakfast fried pork patties. The were breaded and fried and excellent! Also the soup. The cooks made fabulous soup! It rivaled my grandmothers, and that is saying something!!!
There was a pig roast on wednesday, but were on the scooter trip and when we got back we were all quite filled up from the farmers spread.
We ate at La Bodeguita (Cuban) al-la-carte. It was great!!!
As well La Mariposa (Italian) al-la-carte. It wasn't great the meat was a bit overcooked.
Excursions
We did the trip to Bacardi Island. It was 45 pesos and well worth it. It consisted of a boat ride to the island in which you got to fish on the way there (father in law caught a small tuna). We then arrived on the island, were able to snorkel around for an hour of so. Also it included a seafood lunch. Fish, shrimp and lobster (HUGE!!!!!) It was great. Then we were able to fish on the way back.
10am-3pm
We also did the scooter trip. This was 25 pesos. Again, well worth it.
We took scooters to a local school, a local farm where they had an arrangement of juice, fruit and snacks for us to try. They also made fresh ground and hand brewed coffee for us! Then continued to a bat cave and a red sand beach. We liked this because you got to see some of how the locals lived, and some nice tourist sites. But it also wasn't a long trip so we had alot of the day left. The road though is HORRIBLE! Made it a bit bumpy, but I guess that was part of the fun.
10:30-12:30
Service
Great service all around. The waitresses Gladis and Sonia were excellent. As was the pool bartender Adonis.
Additional
There were some "no-see-um" bugs at night that liked me, but left others alone. A few mosquitos, but not bad. I had afterbite, so that helped.
Santiago area is beautiful. It really is a wonderful part of the country. There are fabulous mountains, so the scenery is incredible. The people are great. Because it is in the mountains, there is a long road, and saying it is not in good shape is an understatement! Potholes... HA! More like craters. Much of the paved part is washed out to sand road, but there literally were areas of the path where the road was washed out. The area is poor, beautiful. Therefore, we brought a full bag of give away clothes. Good news, the road is getting worked on. Things that are needed are quality clothes, school type supplies and daily items such as toothpaste, feminine products and shoes. Staff was very thankful.
Our bus guide was great and very informative.
We had a good vacation, and thought I might concider going back to this resort if the price was cheap enough, there were other resorts that I would probably go to before this one. Not because of anything specific on the hotel's part, they did everything they could to make our stay great, but due to the room concerns and it being a bit smaller than our liking. However my boyfriends parents will definitely be back.
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