My wife and I just returned from a week at Sierra Mar. Here is how we rated it on a scale of 1-10
Beach 7 - It is not a white sand beach typical of some other Cuban locations but it is peaceful, well kept and it goes on forever. You can walk a couple of miles and find your own secluded area. We really liked that there was a beach bar just a short walk from the water. No vendors.
Pool area 8 - Except the water in the pool feeling a little colder than we might have liked everything else was excellent. Lots of pool chairs. Very quiet (until 4 pm when the dance lessons start). Not an abundance of shade though so if you wnat a shady spot get there early. If you play pool volleyball (a must) tell George that "the hammer" says hi!
Rooms 7 - A bit musty when we arrived but a Glade plug in solved the problem. The rooms where clean but not fancy. Lost water pressure one day and the air went on the blink on our last day. No big deal. The best part of the room was the ocean view which most rooms have. Absolutely beautiful. Morning coffee watching the some come up (now that's a vacation!). We stayed on the lower section (1st to 4th floor) which is very close to the pool, restaurant etc.
Food 7.5 - The buffet food quality was good but a bit repetitive. Look for something new and you can often find it. If your a bit adventurious there always seemed to be some thing interesting. The omeletes in the morning are awesome! The al a cartes were excellent. A 9 in our books. One on the beach, one next to the al a carte. Be careful if you order rare or medium rare steak though. It is pretty pink. If you like medium rare order it medium well and you should be fine. The booking for the al a cartes is posted outside the buffet at breakfast. Take advantage of these as much as possible. If not the buffet can seem pretty repetitive. They are on a first come first served basis (snooze, you lose)
People 9 - We loved the staff. Friendly, but not pushy. Very courteous and respectful. If you meet Adonis, one of the waiters, say hi from Steve and Debbie. If you want the best Spanish coffee you ever had ask Adonis to make it. AMAZING!
Safety 9 - Never felt at risk at all. The resort is about 1 1/2 hours from Santiago in a small rural community so there is not much around, especially people.
Tours- no idea. We were there to relax and relax we did!
Scenery 10 - You will be blown away. The ocean on one side, the mountains on the other. Quiet, secluded, tranquil. WOW!
Overall a solid 8 out of 10. This is rated 4 star and it is exactly that. It is not a 5 star so if you are looking for perfection this might not be the place for you. Like most resorts in this price range there is always something that is just not quite right but just relax. After all you are on vacation (that's what we are supposed to do right?). The staff is very helpful and will do what they can to solve any problems you have.
Tips: Take scented candles or a Glade plug in (you can leave this on throughout your stay so it was a better choice for us) in case the room is a bit musty. You can convert your Canadian money to converitible Cuban pesos at the resort (fair exchange). US money is no longer excepted in Cuba. Take some insect repellent. There are apparently some sand flies at the beach but we put some repellent on our legs before we went so we didn't meet up with them. Also, if you visit the al a carte in the evening the mosquitos will be visiting you. Once again a little shot of repellent will do the trick and you will have a great meal.
If you play softball they take a busload of guests to play ball with some of the locals. What a blast. Take your glove (and another to leave behind if you can, they have no equipment). They play on Tuesdays. Finally, if you really want to have an unforgetable holiday, take some stuff to leave behind (clothes, caps, shoes, sandals, tools, baseball gear, toys or candy for kids). No problem finding someone to give it to. You will probably meet someone from the staff that you can help out (they make on average about $20 US per month so they will be very thankful) or if you are alittle adventurious wander off the resort and you will meet some folks as well.
If you are looking for a relaxing, tranquil vacation, you will love Sierra Mar.
Hola!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.