This Courtyard in no way lives up to American Courtyard standards and I'm not sure why it's included in the chain. We checked into this hotel yesterday, which ended up being a five hour wait for our room. We went to the hotel after a cruise, about 10:30a.m. The front desk had no information on their system that I was a platinum rewards member and told me that I needed to call Marriott when arriving back to the US and get my details straightened out. I produced two documents to them, my printed reservation and member number off my Marriott credit card, which finally convinced her of my membership level. Anyway, I was told that nobody in the entire hotel on the 'executive level' would check out until at least noon, with many of those not checking out until 4pm. I found this to be a blatant lie as we saw many, many people checking out in the morning. They finally gave us a room around 1pm which looked out onto the roof of another building. You could literally step out of the balcony and onto the roof of another building with a parking lot. The shower had chipped up tile, furniture all knicked up, etc. Hard to believe this was an executive room and right across the hall from the main housekeeping closet with employees yelling constantly. So we waited patiently until 3:30 to change to a another room which was a smaller room overlooking the small view of the ocean through the trees. The hotel manager, Diedra, attempted to help us with the situation, however we felt like we got the runaround all day. Wasted out entire day in Barbados dealing with this hotels nonsense!!!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.