Room key wouldn't work. Went down to desk 3 times! The 3rd time someone came upstairs to try the door themselves as if we were illiterate and couldn't figure it out. She too couldn't open it. We asked for another room, they said they were booked solid and would just replace the battery, that didn't work. Magically they found another room. Second room has a broken light bulb, a broken lamp post and shade, stains on the bedding and carpet, found a hair on the "unused" pillow and the bath tub won't drain. Still waiting for someone to come up and check that out at 915pm so I can finish washing my kids. I'll update the rest of this stay tomorrow when the nightmare ends.