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OLUEBUBE CHIDER... O

A Relatively Good Experience

Reviewed 1 week ago
My ideal rating for this hotel will be 3.5 stars.

The staff were nice and polite. The room was spacious and clean. The hotel was neat, well kept and close to the metro station and bus stop. Luckily our window faced the back of the hotel, which wasn't a great view, but spared us from the noise of the road outside the hotel. However, the walls of the rooms were too thin, which meant we could hear everything that happened in the corridor. I was woken from sleep twice by an excited kid's noise.

We had paid for half board, to start a night prior to our arrival. On arrival, we were made to wait for one hour because the room we were meant to be in was occupied. I found this very annoying, as I was tired from the journey, and we had missed our first flight. Apparently, this seems to be a common occurrence, because on our penultimate morning I heard another guest at the restaurant complaining of the same thing.

Alslo, they had very few choices for both breakfast and dinner, which I found disappointing as I was looking forward to Spanish cuisine.

The overall experience was good, but they've got to work on the things above.
Date of stay: June 2024
Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this review
Responded 5 days ago
Thank you for taking the time to share your detailed feedback. We are glad to hear that you found our staff nice and polite, and that you appreciated the spacious and clean rooms as well as our convenient location.
We apologize for the inconvenience caused by the thin walls and the noise disturbance you experienced. We understand how important a good night's sleep is and will look into ways to improve soundproofing.
Your comments regarding the check-in process and dining options are noted, and we will work on these areas to enhance our guests' experience.
Despite these issues, we are pleased that your overall experience was good, and we hope to have the opportunity to welcome you back and provide an improved stay.
Thank you again for your valuable feedback.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,748)
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Traveller rating
3,191
1,964
407
109
77
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All reviews metro station great hotel las ramblas paral lel rooftop pool triple room minute walk good size stayed here for nights main road small pool reception staff city break excellent location booked this hotel short break busy street
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4 - 9 of 5,748 reviews
Reviewed 1 week ago

Hotel is in a good location, the reception staff were friendly and efficient. The room was perfect for us and it was cleaned very well each day. The breakfast choice was excellent the staff were friendly and efficient. Overall we were very impressed by this hotel and would certainly stay there again.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R5070ZRadrianl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 days ago

Thank you for your wonderful feedback! We're delighted to hear you enjoyed our location, friendly staff, and clean rooms. It's great to know our breakfast selection met your expectations.
We look forward to welcoming you back on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

This hotel exceeded our expectations. The location was great, we could walk to so many places (note we are walkers, but this location was within 30 minutes to most things). The rooftop meant we could also relax and we often would have a drink up there before heading out for dinner.
Our room and bathroom was spacious for Europe and so clean and well decorated. When we arrived they had left us a welcome dessert treat and a hand written note. That indicated what we were in for during our stay - the hotel staff were all AMAZING!
Carlos at the front reception is an excellent storyteller, well versed in history and also local tips. Every restaurant Carlos recommended was great, and every time we chatted we left smiling.
Brenda at the rooftop bar was so wonderful. She taught us two masterclasses (a fun little experience that the hotel has for its guests, totally recommend) and was friendly and fun to chat with. Her partner at the rooftop bar Sheryl was also great.
Ronald at the front door could read our minds whenever we were in the lobby, an elevator was always magically there for us before we even decided to go upstairs.
Everyone had exceptional customer service, even those we just walked by always proactively smiled and said hello.
Back to the hotel being spacious and comfortable, I ended up getting ill while in Barcelona and spent one day mostly in bed. The staff noticed when we briefly left our room (to go to the market) and cleaned it without us asking!
I can not say enough good things about this hotel team!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paula B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 days ago

Thank you so much for your heartfelt and detailed review! Not enough words to say thank you!!
We are thrilled to hear that we exceeded your expectations and made your stay so enjoyable. It's wonderful to know that you appreciated our central location, spacious and clean rooms, and special touches like the welcome dessert and handwritten note.
We're especially grateful for your kind words about our team members. Carlos, Brenda, Sheryl, and Ronald will be delighted to hear they made such a positive impact on your stay. It's fantastic to hear you enjoyed the masterclasses and that our staff's recommendations and service added to your experience.
We are truly grateful for your appreciation and are glad we could make your stay comfortable. We hope to welcome you back to our hotel soon and continue providing exceptional service.
Thank you again for your glowing review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Hotel is in a great location near to the metro and only a 10 minute walk from La Ramblas. Staff are helpful and friendly, hotel is clean and has comfortable rooms. Lovely roof top terrace with far reaching views and a pool to cool off in. Breakfast is simple but very nice. Would definitely recommend for a short city break.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Allison W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 4 days ago

Thank you for your great review! We're thrilled you enjoyed our location, helpful staff, clean and comfortable rooms, and lovely rooftop terrace. We're glad you liked the breakfast too.
We hope to welcome you back for your next city break!!!

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Reviewed 3 weeks ago

Great hotel in a central place a pleasant walk from Las Ramblas, the beach and the Olympic park. Good standard of decoration and cleanliness. The roof top pool and bar were a nice touch and gave another opportunity to admire Barcelona.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeleddra21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 5 days ago

Thank you so much for your wonderful review!
We're glad you enjoyed our central location and the rooftop pool and bar. It's great to hear you appreciated our decoration and cleanliness.
We hope to welcome you back on your next visit to Barcelona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I had a very nice stay at this hotel in Barcelona. The location is excellent, situated conveniently close to major attractions, shops, and restaurants, making it easy to explore the city's vibrant culture. The hotel itself is very nice and comfortable, with well-appointed rooms and modern amenities that ensure a pleasant stay. The staff were friendly. I highly recommend this hotel for anyone looking to enjoy a comfortable and convenient stay in Barcelona.

Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank scott P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 3 weeks ago

Thank you so much! We appreciate your kind words and description of the hotel. It is very important that guests can find friendly staff. Thank you for your kind review and we hope to see you soon!

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