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Allison W
Bath, United Kingdom

Short break in Barcelona

Reviewed 4 weeks ago
Hotel is in a great location near to the metro and only a 10 minute walk from La Ramblas. Staff are helpful and friendly, hotel is clean and has comfortable rooms. Lovely roof top terrace with far reaching views and a pool to cool off in. Breakfast is simple but very nice. Would definitely recommend for a short city break.
Date of stay: June 2024
Trip type: Travelled with family
Value
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Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this review
Responded 2 weeks ago
Thank you for your great review! We're thrilled you enjoyed our location, helpful staff, clean and comfortable rooms, and lovely rooftop terrace. We're glad you liked the breakfast too.
We hope to welcome you back for your next city break!!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,754)
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3,194
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All reviews metro station great hotel las ramblas paral lel rooftop pool triple room minute walk good size stayed here for nights main road small pool reception staff city break excellent location booked this hotel short break busy street
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14 - 19 of 5,755 reviews
Reviewed 5 weeks ago

Great hotel in a central place a pleasant walk from Las Ramblas, the beach and the Olympic park. Good standard of decoration and cleanliness. The roof top pool and bar were a nice touch and gave another opportunity to admire Barcelona.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeleddra21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 2 weeks ago

Thank you so much for your wonderful review!
We're glad you enjoyed our central location and the rooftop pool and bar. It's great to hear you appreciated our decoration and cleanliness.
We hope to welcome you back on your next visit to Barcelona!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2024

I had a very nice stay at this hotel in Barcelona. The location is excellent, situated conveniently close to major attractions, shops, and restaurants, making it easy to explore the city's vibrant culture. The hotel itself is very nice and comfortable, with well-appointed rooms and modern amenities that ensure a pleasant stay. The staff were friendly. I highly recommend this hotel for anyone looking to enjoy a comfortable and convenient stay in Barcelona.

Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank scott P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 5 weeks ago

Thank you so much! We appreciate your kind words and description of the hotel. It is very important that guests can find friendly staff. Thank you for your kind review and we hope to see you soon!

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Reviewed June 12, 2024

The hotel was spotless, the food was excellent and the service in the restaurant was done by Cheryl and her colleagues, the bedding was superb and the pillows were to our satisfaction.the bed was changed every day. The staff were very friendly and so helpful

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Henry T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded June 13, 2024

Thank you so much for your lovely feedback! We are delighted to hear that you found enjoyed the food, and appreciated the service provided by Cheryl and her colleagues. It's great to know that the room conditions met your expectations and you liked our staff. We look forward to welcoming you back soon!

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Reviewed June 12, 2024

Good hotel next to a metro station. We asked for quiet rooms. View from the window were of rather dilapidated flats but that was the only downside. Breakfast very good, reception helpful but don't recommend a packed breakfast. Grim! A few small problems with room but nothing unfixable.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Geraldine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded June 12, 2024

Thank you! We are glad you enjoyed your stay. We appreciate your comments and feedback, as they are valuable to us. We hope to welcome you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2024

I have mixed reviews of this hotel as my experience was just horrible.
The hotel itself is not bad and rating it on its amenities would be a 3.5 star in my books. However we encountered the worst hotel manager I ever dealt with. I rented two rooms and was traveling with my wife, 1 year old son and mother. Our checkout time was set for 11 and extended to 12. However, I need to be Barcelona port at 3 PM. My one year old son has a scheduled nap time from 12-2 so we asked if we could extend the check out until 2 pm (allowing my son to sleep without any disturbances). The hotel refused. I offered to pay full price for an extra night and the hotel manager still refused as he said we were fully booked and we needed to vacate the hotel immediately. My wife and I pleased and mentioned that guests do arrive at night sometime it shouldn't be a big deal. But the manager refused. When I went back to my room to pack my belonging, my mother only later mentioned that the hotel manager told her that if we do not vacate the room he would call the police. What kind of sick human being threatens to call the police to remove a family with a one year old baby. I will not dox this employee here, but this treatment is unacceptable and will always revere this story to anyone who wants to stay in Barcelona.

Stay away from this hotel!!!

Date of stay: May 2024
Trip type: Travelled with family
Thank Fouad H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded June 7, 2024

We are disappointed with your comment. You are right when you say that we did not agree to extend your stay, but it is not fair what you are doing. Our business is accommodation, and if possible, there is no problem in offering late check out, with or without cost. But if the hotel is full, there is no reason to do that. Do you agree to receive your room later than check-in time, when your child needs to take a nap, because the previous guest also had a child who needed a nap? We all know your answer.
It's not fair because we offered you to stay 1 more hour for free. And it's not fair at all, because you don't mention that we don't apply cancellation policies for your mistaken double booking, leaving a room unsold, and unpaid, because you made a mistake.
Nothing to say about calling the police, I prefer to think that your mother did not understand me when I spoke to her.
You actually seemed more understanding when we were talking about this and we offered to stay, and you accepted, in a quiet area of ​​the hotel. But it seems I was totally wrong.

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