We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3 people are viewing this hotel
Booking.com
C$293
Expedia.com
C$293
Get rewarded with One Key
Agoda.com
C$236
No booking fees
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Paula B

Exceptional Staff

Reviewed 4 weeks ago
This hotel exceeded our expectations. The location was great, we could walk to so many places (note we are walkers, but this location was within 30 minutes to most things). The rooftop meant we could also relax and we often would have a drink up there before heading out for dinner.
Our room and bathroom was spacious for Europe and so clean and well decorated. When we arrived they had left us a welcome dessert treat and a hand written note. That indicated what we were in for during our stay - the hotel staff were all AMAZING!
Carlos at the front reception is an excellent storyteller, well versed in history and also local tips. Every restaurant Carlos recommended was great, and every time we chatted we left smiling.
Brenda at the rooftop bar was so wonderful. She taught us two masterclasses (a fun little experience that the hotel has for its guests, totally recommend) and was friendly and fun to chat with. Her partner at the rooftop bar Sheryl was also great.
Ronald at the front door could read our minds whenever we were in the lobby, an elevator was always magically there for us before we even decided to go upstairs.
Everyone had exceptional customer service, even those we just walked by always proactively smiled and said hello.
Back to the hotel being spacious and comfortable, I ended up getting ill while in Barcelona and spent one day mostly in bed. The staff noticed when we briefly left our room (to go to the market) and cleaned it without us asking!
I can not say enough good things about this hotel team!
Date of stay: June 2024
Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this review
Responded 2 weeks ago
Thank you so much for your heartfelt and detailed review! Not enough words to say thank you!!
We are thrilled to hear that we exceeded your expectations and made your stay so enjoyable. It's wonderful to know that you appreciated our central location, spacious and clean rooms, and special touches like the welcome dessert and handwritten note.
We're especially grateful for your kind words about our team members. Carlos, Brenda, Sheryl, and Ronald will be delighted to hear they made such a positive impact on your stay. It's fantastic to hear you enjoyed the masterclasses and that our staff's recommendations and service added to your experience.
We are truly grateful for your appreciation and are glad we could make your stay comfortable. We hope to welcome you back to our hotel soon and continue providing exceptional service.
Thank you again for your glowing review!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
3.9 km from Hotel Barcelona Universal
Restaurant
Bar/Lounge
3.0 km from Hotel Barcelona Universal
Free Wifi
Pool
Salón
2.6 km from Hotel Barcelona Universal
Free Wifi
Bar/Lounge
2.4 km from Hotel Barcelona Universal
Free Wifi
Pool
1.3 km from Hotel Barcelona Universal
Free Wifi
Pool
1.4 km from Hotel Barcelona Universal
Pool
Room service
0.7 km from Hotel Barcelona Universal
Free Wifi
0.9 km from Hotel Barcelona Universal
Free Wifi
Bar/Lounge
7.0 km from Hotel Barcelona Universal
Free Wifi
Pool
View more hotels in Barcelona
Reviews (5,754)
Filter reviews
5,755 results
Traveller rating
3,194
1,965
407
111
78
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,194
1,965
407
111
78
Show reviews that mention
All reviews metro station great hotel las ramblas paral lel rooftop pool triple room minute walk good size stayed here for nights main road small pool reception staff city break excellent location booked this hotel short break busy street
Selected filters
Filter
Updating list...
13 - 18 of 5,755 reviews
Reviewed 4 weeks ago

Hotel is in a great location near to the metro and only a 10 minute walk from La Ramblas. Staff are helpful and friendly, hotel is clean and has comfortable rooms. Lovely roof top terrace with far reaching views and a pool to cool off in. Breakfast is simple but very nice. Would definitely recommend for a short city break.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Allison W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 2 weeks ago

Thank you for your great review! We're thrilled you enjoyed our location, helpful staff, clean and comfortable rooms, and lovely rooftop terrace. We're glad you liked the breakfast too.
We hope to welcome you back for your next city break!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Great hotel in a central place a pleasant walk from Las Ramblas, the beach and the Olympic park. Good standard of decoration and cleanliness. The roof top pool and bar were a nice touch and gave another opportunity to admire Barcelona.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeleddra21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 2 weeks ago

Thank you so much for your wonderful review!
We're glad you enjoyed our central location and the rooftop pool and bar. It's great to hear you appreciated our decoration and cleanliness.
We hope to welcome you back on your next visit to Barcelona!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2024

I had a very nice stay at this hotel in Barcelona. The location is excellent, situated conveniently close to major attractions, shops, and restaurants, making it easy to explore the city's vibrant culture. The hotel itself is very nice and comfortable, with well-appointed rooms and modern amenities that ensure a pleasant stay. The staff were friendly. I highly recommend this hotel for anyone looking to enjoy a comfortable and convenient stay in Barcelona.

Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank scott P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded 5 weeks ago

Thank you so much! We appreciate your kind words and description of the hotel. It is very important that guests can find friendly staff. Thank you for your kind review and we hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2024

The hotel was spotless, the food was excellent and the service in the restaurant was done by Cheryl and her colleagues, the bedding was superb and the pillows were to our satisfaction.the bed was changed every day. The staff were very friendly and so helpful

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Henry T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded June 13, 2024

Thank you so much for your lovely feedback! We are delighted to hear that you found enjoyed the food, and appreciated the service provided by Cheryl and her colleagues. It's great to know that the room conditions met your expectations and you liked our staff. We look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2024

Good hotel next to a metro station. We asked for quiet rooms. View from the window were of rather dilapidated flats but that was the only downside. Breakfast very good, reception helpful but don't recommend a packed breakfast. Grim! A few small problems with room but nothing unfixable.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Geraldine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk B Universal, Atención al cliente/recepción at Hotel Barcelona Universal, responded to this reviewResponded June 12, 2024

Thank you! We are glad you enjoyed your stay. We appreciate your comments and feedback, as they are valuable to us. We hope to welcome you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews