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Ramona P
Castel Bolognese, Italy

Good location, a bit out of the turistic route

Reviewed May 28, 2024
Good location, a bit out of the turistic route conveniently served by the metro and main public transportation.
Room was clean and recently renovated, good quality of sleep.
Savory and full breakfast buffet with great fruit. Gym just a little basic.
Date of stay: May 2024
Trip type: Travelled as a couple
Value
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Hilton Barcelona, General Manager at Hilton Barcelona, responded to this review
Responded 5 weeks ago
Dear Romana,

Thank you for your feedback. We're pleased to hear that you enjoyed our convenient location, great rooms, and the quality of sleep. We're also glad you appreciated our breakfast buffet with all of its options.

We apologize that the gym fell short of your expectancy. Your feedback is important to us, and we will consider it as we look to improve our facilities.

We hope to welcome you back soon!

Warm regards,

Hilton Barcelona Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 21, 2024 via mobile

Just an average hotel. I personally felt it is over priced. I am a gold member of Hilton hotels and I felt this property is quite old and is in need of refurbishment.
All the airline crew stays here. So it is always super crowded and there are less chances that you will be upgraded to executive room.
The room size was okay but pillow was super un comfy. I had a terrible night with the pillow.
This hotel is quite far from the main tourist attraction. Its. 7 min walk from metro station.
Breakfast buffet was good. It had all the continental breakfast options.

Date of stay: May 2024
Trip type: Travelled with family
Thank SFaiyaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, General Manager at Hilton Barcelona, responded to this reviewResponded May 24, 2024

Dear Faiyaz,

Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that your stay did not meet your expectations. As a valued Gold member, your insights are very important to us.

We apologize for any discomfort you experienced with the pillow and for any inconvenience caused by the crowding. Your comments are noted, and we will address these issues to improve our services.

On a positive note, we're glad you enjoyed the breakfast buffet and its variety of continental options.

Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future.

Best regards,

Lucas Lehmann
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2024

What an amazing Hilton facility this is! We are currently staying here and I can’t express my appreciation for this property and the staff!! Everyone from front desk to breakfast to executive lounge has gone above and beyond. You will see greetings with a smile and they genuinely want to help making you stay pleasant. Thank you! We will return!

Date of stay: May 2024
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Saf A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, General Manager at Hilton Barcelona, responded to this reviewResponded May 24, 2024

Dear Safa,

Thank you so much for your fantastic review! We are delighted to hear that you had an amazing stay with us and that our staff across all areas have made such a positive impression. It's wonderful to know that their efforts to go above and beyond have contributed to your pleasant experience.

We truly appreciate your kind words and are thrilled that you plan to return. We look forward to welcoming you back soon!

Warm regards,

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Reviewed May 12, 2024

It was very good, we loved the food the staff was very nice to us. The event was set very well to suit the exhibition. We were accomodated very comfortably and the staff were very eager to help with our every request. The food was also great and the experience is something ali can't forget. I would also like to mention that Ameen helped us a lot and he was very sweet and kind

Date of stay: May 2024
Trip type: Travelled on business
Thank GoPlaces36252603553
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, General Manager at Hilton Barcelona, responded to this reviewResponded May 15, 2024

Thank you for your wonderful review!

We're thrilled to hear that you loved the food, found our staff accommodating and friendly, and enjoyed the event setup. We truly appreciate your feedback and hope to welcome you back again soon!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 8, 2024

Pros:
-Very good breakfast selection
-Convenient location to a shopping mall and several shops

Cons:
-My family stayed in a Junior Suite, but the floor had a sizable stain on the carpet. We were exhausted after checking in so we just left it and walked around it, hoping that house keeping would address it the next day. Unfortunately, it was never cleaned, but since we only stayed in Barcelona a couple of nights, we just left the matter.
-Some of the door hinges were broken and the bathroom door would not close properly.
-The hotel lounge was only open during specific hours, and even then they had the same fried foods every day with no variety. So even if we wanted to grab snacks during the "off hours" this was off-limits to us. What's the point of having a lounge, especially if one cannot make it during these hours?
-If you're in Barcelona for sightseeing, then be prepared to take transit a decent ways to the main attractions. It's walkable in the same sense that one can walk from Midtown Manhattan to Lower Manhattan, but it will take some time.

Overall, this is a passable property, but it is definitely showing its age as the rooms are quite dated and felt a bit musty. If I find myself in Barcelona in the future, I'll likely look to stay elsewhere.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NYC_Adventuring
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, General Manager at Hilton Barcelona, responded to this reviewResponded May 10, 2024

Thank you for providing detailed feedback about your recent stay. We're pleased to hear that you enjoyed the breakfast selection and found the hotel's location convenient.

However, we sincerely apologize for the issues you encountered during your stay, including the stained carpet in your Junior Suite, broken door hinges, and limited options in the hotel lounge. Your comments regarding these matters have been duly noted, and we will address them with our housekeeping and maintenance teams to ensure that similar incidents are prevented in the future.

We regret that your overall experience fell short of your expectations and that you found our property to be showing its age. Your feedback is invaluable to us, and we will use it to make improvements wherever possible.

We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Please do not hesitate in contacting us directly if you would like to discuss the matter further.

Thank you for choosing our hotel, and we apologize for any inconvenience caused.

Warm regards,

Lucas Lehmann
Front Office Manager

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Reviewed May 5, 2024 via mobile

The Hilton Barcelona is situated in a fantastic location, close to many shops, restaurants and Barcelona Sants. The parking fee of 35€ per day is a little steep, but there are cheaper (or free) street parking options, especially advantageous for electric car owners like myself. At check-in, we were pleasantly surprised with an upgrade to a junior suite, courtesy of our Hilton Diamond status—a gesture we truly appreciated. However, our primary reason for selecting this hotel was the club lounge, which unfortunately fell short of expectations. In comparison to the Hilton Diagonal's lounge, the service and offerings were lacking. The room lacked certain amenities, but the blankets and pillows were comfortable, albeit the mattress was a bit firm for my liking. Overall, it's a decent hotel that I would recommend and consider staying at again. However, I believe there's room for improvement, particularly with the club lounge's food selection and accessibility outside of happy hour; during our stay, even grabbing a bottle of water was challenging as everything was locked up except during happy hour.

Room tip: Free street parking for electric cars
Date of stay: April 2024
Trip type: Travelled as a couple
Thank tashiye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, General Manager at Hilton Barcelona, responded to this reviewResponded May 7, 2024

Dear Tashiye,

Thank you for sharing your experience at Hilton Barcelona. We're glad you enjoyed our location and appreciated the upgrade to a junior suite as a valued Diamond Member. However, we truly apologize for falling short of expectations with the executive lounge and amenities. Your feedback is very valuable, and we'll work to improve. We hope to welcome you back for an even better stay in the future.

Warm regards,

Lucas Lehmann
Front Office Manager

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