Don’t be fooled. It’s part of the Hilton chain but it’s a 3 star at most. Staff was aloof. Was a bit dissatisfied with the suite I booked, at a hefty rate, but the bath wasn’t running and there was no shower. But no one seemed to care. I was very happy to check out early.
Dear Filip,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the absence of a bathtub stopper, which is a measure to conserve water due to the current extreme drought in Barcelona.
We regret any lapses in service and will address these concerns with our team to improve future experiences. Additionally, we would like to offer our sincere apologies for the oversight in communication regarding the availability of shower facilities.
We value your patronage and hope to welcome you back for a better stay.
Best regards,
We stayed 5 nights for points. Strangely they charged us 50 euro in taxes. When I asked how they calculated % tax on zero amount paid they had no answer. Overall, hotel staff quite unfriendly. We are just doing our jobs and don’t have to be nice vibe. Executive lounge had same food each of 5 evenings. Breakfast in lounge was very limited; good breakfast in restaurant though. Executive floor King Room was decent size. Water was replenished daily. Location is good, 7 min walk from metro station. There ate also several restaurants nearby hotel. Big fuss with late checkout. Finally agreed to 13:30. Wish Hilton had same checkout policies as Marriott. Makes me stay at Marriotts more often these days because of that.
Dear Ronny,
Thank you for sharing your feedback with us. We greatly appreciate your recognition of the spaciousness of our rooms and our convenient location.
The tax you mentioned is the Barcelona Tourist Tax, which, as of March 2024, is 4.90€/ person/ night. We are sorry to hear about your experience with our staff and the executive lounge offerings. We'll address these issues internally and work on improvements.
Regarding the checkout process, we understand your concerns and will review our policies for better flexibility. However, it is important to note that late checkouts are subject to availability, and due to the high occupancy levels during your stay, we were unfortunately limited in our ability to accommodate requests.
We truly value your feedback as it provides insight into areas where we can enhance our guest experience. We hope for the opportunity to welcome you back in the future for a more enjoyable stay.
Warm regards,
Excellent stay. Loved both the breakfast and happy hours. The room was comfortable and quiet. The shower pressure was terrific. All amenities were top notch. The front desk staff was courteous and helpful. The location is convenient near the Maria Christina metro station and a myriad of Spanish and fast food options.
Dear Jason,
Thank you for sharing your feedback with us! We are thrilled to hear that you had an excellent stay with us and that you enjoyed our breakfast and happy hours. It is fantastic to know that you found your room comfortable and quiet, and that you appreciated our excellent location, well connected to the city centre and with plenty of gastronomic options around.
Our team strives to provide exceptional service, so we are pleased to hear that you found our front desk staff courteous and helpful.
Your kind words mean the world to us, and we look forward to welcoming you back for another wonderful stay in the future!
Warm regards
Overall good. We arrived pretty late and welcome was warm. Spent time explaining things to us.
Room nice. Pictures showed Nespresso but actually a kettle which was the only negative. Lovely power shower.
Breakfast buffet as expected- good coffee
Dear Orpenitin,
Thank you very much for you feedback and for this fantastic 4 points rate.
Your feedback will have been share with our Team, it means a lot to us.
On another hand I am taking good note of you comments about the coffee machine. Indeed we have coffee machines in some rooms depending on the category of the room, meanwhile we offer a boiler and coffe/infusions services in all our rooms.
Looking forward to welcome you personally on your next visit,
Kind Regards
Antonio Ruano
We stayed for one night and would definitely recommend! Room was clean, bathroom clean and had necessities. Bed was also very comfy! No issues with our one night stay. Did not get to check out the area but did get coffee at Brooklyn cafe near by.
Dear Jamdungrl,
Thank you very much for your evaluation and for your comments.
They are the best motivation to continue working hard on improvements
Kind Regards
Hilton Barcelona Team
