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ronny256

Savannah, Georgia

724419

Reviewed March 14, 2024 via mobile

Very average Hilton

We stayed 5 nights for points. Strangely they charged us 50 euro in taxes. When I asked how they calculated % tax on zero amount paid they had no answer. Overall, hotel staff quite unfriendly. We are just doing our jobs and don’t have to be nice vibe. Executive lounge had same food each of 5 evenings. Breakfast in lounge was very limited; good breakfast in restaurant though. Executive floor King Room was decent size. Water was replenished daily. Location is good, 7 min walk from metro station. There ate also several restaurants nearby hotel. Big fuss with late checkout. Finally agreed to 13:30. Wish Hilton had same checkout policies as Marriott. Makes me stay at Marriotts more often these days because of that.

Date of stay: March 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Ronny,

Thank you for sharing your feedback with us. We greatly appreciate your recognition of the spaciousness of our rooms and our convenient location.

The tax you mentioned is the Barcelona Tourist Tax, which, as of March 2024, is 4.90€/ person/ night. We are sorry to hear about your experience with our staff and the executive lounge offerings. We'll address these issues internally and work on improvements.

Regarding the checkout process, we understand your concerns and will review our policies for better flexibility. However, it is important to note that late checkouts are subject to availability, and due to the high occupancy levels during your stay, we were unfortunately limited in our ability to accommodate requests.

We truly value your feedback as it provides insight into areas where we can enhance our guest experience. We hope for the opportunity to welcome you back in the future for a more enjoyable stay.

Warm regards,

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Jason T

42

Reviewed March 6, 2024 via mobile

Great job, Hilton!

Excellent stay. Loved both the breakfast and happy hours. The room was comfortable and quiet. The shower pressure was terrific. All amenities were top notch. The front desk staff was courteous and helpful. The location is convenient near the Maria Christina metro station and a myriad of Spanish and fast food options.

Room tip: Make sure to bring/buy an adapter if visiting from The States.

Date of stay: March 2024

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Dear Jason,

Thank you for sharing your feedback with us! We are thrilled to hear that you had an excellent stay with us and that you enjoyed our breakfast and happy hours. It is fantastic to know that you found your room comfortable and quiet, and that you appreciated our excellent location, well connected to the city centre and with plenty of gastronomic options around.

Our team strives to provide exceptional service, so we are pleased to hear that you found our front desk staff courteous and helpful.

Your kind words mean the world to us, and we look forward to welcoming you back for another wonderful stay in the future!

Warm regards

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Orpenitin

13163

Reviewed February 14, 2024 via mobile

Comfortable rooms with a reasonable welcome

Overall good. We arrived pretty late and welcome was warm. Spent time explaining things to us.

Room nice. Pictures showed Nespresso but actually a kettle which was the only negative. Lovely power shower.

Breakfast buffet as expected- good coffee

Date of stay: February 2024

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Dear Orpenitin,

Thank you very much for you feedback and for this fantastic 4 points rate.
Your feedback will have been share with our Team, it means a lot to us.
On another hand I am taking good note of you comments about the coffee machine. Indeed we have coffee machines in some rooms depending on the category of the room, meanwhile we offer a boiler and coffe/infusions services in all our rooms.
Looking forward to welcome you personally on your next visit,
Kind Regards
Antonio Ruano

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JAMDUNGRL

Spotsylvania, Virginia

7750

Reviewed February 9, 2024 via mobile

Comfy stay!

We stayed for one night and would definitely recommend! Room was clean, bathroom clean and had necessities. Bed was also very comfy! No issues with our one night stay. Did not get to check out the area but did get coffee at Brooklyn cafe near by.

Date of stay: February 2024

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Dear Jamdungrl,
Thank you very much for your evaluation and for your comments.
They are the best motivation to continue working hard on improvements
Kind Regards
Hilton Barcelona Team

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11chanc1

23

Reviewed January 5, 2024 via mobile

Worst Hilton experience of my life

This hotel cannot achieve the minimum standards expected of a Hilton property.

The room was lacking in amenities and toiletries were only provided upon request, and the so called executive lounge was more like a common room which was constantly overcrowded. There was no breakfast service in the executive lounge, only cookies and biscuits despite their notice of a breakfast service.

Staff were generally unhelpful with the exception of a select few, and some people especially Diego at the bar went the extra mile to make our stay miserable when we asked to borrow cutlery to share some fruit that we bought from the neighbouring supermarket. Room service hotline even tried to charge us for borrowing cutlery. Interactions with the staff made it seem like they were trying to get out of their jobs by pushing us to different colleagues whenever we came to them with a request. There wasn’t enough tissue paper in the room and they questioned our need for additional tissue when we requested this.

During breakfast time, we noted substandard hygiene practices, such as only changing placemats and cutlery without even giving the table a wipe down - literally a gym room has better hygiene standards than their restaurant. Service was subpar with a long wait until waiting staff would clear our tables after we finished food.

My mother’s scarf went missing in our hotel room; whilst I have no way of proving whether or not the housekeeping staff made off with it, this is what we highly suspect.

Neither the hotel or the Hilton customer service email responded to my comments or requests for help after several days of waiting.

Room tip: Avoid this hotel.

Date of stay: January 2024

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Dear Mr. Chan,
Thank you for taking a moment to share your experience with us. I am saddened to hear we were not able to make you feel appreciated nor at ease at our Hilton Barcelona and we were well below your expectations which is very disappointing for me. Your scores and detailed comments have been shared with the relevant stakeholders, in order to take immediate actions to improve, as this is uncharacteristic on us. I apologize, as well, for your experience related with the Executive lounge. I have followed up personally with my F&B Manager and learn from your comments how we could have made you feel more appreciated.
On another hand, meanwhile most of our guest appreciate our services and the kindness and professionalism of our Team, I understand we were not able to make you feel appreciated.
I appreciate your patience meanwhile we were investigating in detail your comments you to make it right,
Your comments, even when disappointing and expressing we were not able to meet the basics expected on a hotel of our category, are helping us to improve our services and become as comfortable as possible for our Guests.
Apologizing once more for the experience you lived, I thank you for your direct feedback which I really appreciate. Antonio Ruano

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