Overall good. We arrived pretty late and welcome was warm. Spent time explaining things to us.
Room nice. Pictures showed Nespresso but actually a kettle which was the only negative. Lovely power shower.
Breakfast buffet as expected- good coffee
Dear Orpenitin,
Thank you very much for you feedback and for this fantastic 4 points rate.
Your feedback will have been share with our Team, it means a lot to us.
On another hand I am taking good note of you comments about the coffee machine. Indeed we have coffee machines in some rooms depending on the category of the room, meanwhile we offer a boiler and coffe/infusions services in all our rooms.
Looking forward to welcome you personally on your next visit,
Kind Regards
Antonio Ruano
We stayed for one night and would definitely recommend! Room was clean, bathroom clean and had necessities. Bed was also very comfy! No issues with our one night stay. Did not get to check out the area but did get coffee at Brooklyn cafe near by.
Dear Jamdungrl,
Thank you very much for your evaluation and for your comments.
They are the best motivation to continue working hard on improvements
Kind Regards
Hilton Barcelona Team
This hotel cannot achieve the minimum standards expected of a Hilton property.
The room was lacking in amenities and toiletries were only provided upon request, and the so called executive lounge was more like a common room which was constantly overcrowded. There was no breakfast service in the executive lounge, only cookies and biscuits despite their notice of a breakfast service.
Staff were generally unhelpful with the exception of a select few, and some people especially Diego at the bar went the extra mile to make our stay miserable when we asked to borrow cutlery to share some fruit that we bought from the neighbouring supermarket. Room service hotline even tried to charge us for borrowing cutlery. Interactions with the staff made it seem like they were trying to get out of their jobs by pushing us to different colleagues whenever we came to them with a request. There wasn’t enough tissue paper in the room and they questioned our need for additional tissue when we requested this.
During breakfast time, we noted substandard hygiene practices, such as only changing placemats and cutlery without even giving the table a wipe down - literally a gym room has better hygiene standards than their restaurant. Service was subpar with a long wait until waiting staff would clear our tables after we finished food.
My mother’s scarf went missing in our hotel room; whilst I have no way of proving whether or not the housekeeping staff made off with it, this is what we highly suspect.
Neither the hotel or the Hilton customer service email responded to my comments or requests for help after several days of waiting.
Dear Mr. Chan,
Thank you for taking a moment to share your experience with us. I am saddened to hear we were not able to make you feel appreciated nor at ease at our Hilton Barcelona and we were well below your expectations which is very disappointing for me. Your scores and detailed comments have been shared with the relevant stakeholders, in order to take immediate actions to improve, as this is uncharacteristic on us. I apologize, as well, for your experience related with the Executive lounge. I have followed up personally with my F&B Manager and learn from your comments how we could have made you feel more appreciated.
On another hand, meanwhile most of our guest appreciate our services and the kindness and professionalism of our Team, I understand we were not able to make you feel appreciated.
I appreciate your patience meanwhile we were investigating in detail your comments you to make it right,
Your comments, even when disappointing and expressing we were not able to meet the basics expected on a hotel of our category, are helping us to improve our services and become as comfortable as possible for our Guests.
Apologizing once more for the experience you lived, I thank you for your direct feedback which I really appreciate. Antonio Ruano
I don't give out bad reviews lightly, but on this occasion I believe a two-star review is merited. I visited this hotel on my annual solo vacation, and I stayed for one night before heading to another Hilton property in the suburb of Barcelona.
As a diamond member, I was upgraded to their sky view room, but at check in I was downgraded to their most basic room. I didn't think much and headed into that basic room. However, the room was in a shockingly tired state. I returned to the reception and told them that it is not acceptable. They quickly rectified the situation, which is a redeeming quality of this hotel. The newly assigned room had a great view, but still very tired, with a TV that looks like a product of the late 2000s.
The Executive lounge was great, and it's the only thing between this hotel and a one star review.
Breakfast was subpar compared to other Hilton properties with the same level of service in Spain. There's no egg stand, and the English breakfast was mediocre at best. More disappointingly, I heard the breakfast reception telling an old Japanese lady that she cannot of her assistance as there are "three other colleagues inside" the buffet room and that she was busy. There was no one queuing at the time, and the said three colleagues were chatting casually at the time.
All in all, not a great experience. Frankly, given the price, not even nearly as good as the Hampton Inn two miles away. If this hotel does not start thinking about some renovation works and treating their guests with courtesy, I can hardly imagine it stay in business for the next decade.
Not the typical high-end Hilton, but nore of a business hotel that deserves at most 3-stars. The decor looks tired, lift felt small, the entire hotel interior did not give the warmth and cosy feel. But at a relatively “value” price point, i guess we should not demand more. We sent a request to the concierge one week ago to help book a restaurant, but there was no reply. We had the family connecting room (one King plus one twin bedding configuration). If you are used to the usual american chain, and away from the hustle and bustle of the historic part of town then prob fits the bill.
We also had our dinner in the hotel lounge. Nothing outstanding, but overpriced gambas in garlic and also fried wings.
