I don't give out bad reviews lightly, but on this occasion I believe a two-star review is merited. I visited this hotel on my annual solo vacation, and I stayed for one night before heading to another Hilton property in the suburb of Barcelona.

As a diamond member, I was upgraded to their sky view room, but at check in I was downgraded to their most basic room. I didn't think much and headed into that basic room. However, the room was in a shockingly tired state. I returned to the reception and told them that it is not acceptable. They quickly rectified the situation, which is a redeeming quality of this hotel. The newly assigned room had a great view, but still very tired, with a TV that looks like a product of the late 2000s.

The Executive lounge was great, and it's the only thing between this hotel and a one star review.

Breakfast was subpar compared to other Hilton properties with the same level of service in Spain. There's no egg stand, and the English breakfast was mediocre at best. More disappointingly, I heard the breakfast reception telling an old Japanese lady that she cannot of her assistance as there are "three other colleagues inside" the buffet room and that she was busy. There was no one queuing at the time, and the said three colleagues were chatting casually at the time.

All in all, not a great experience. Frankly, given the price, not even nearly as good as the Hampton Inn two miles away. If this hotel does not start thinking about some renovation works and treating their guests with courtesy, I can hardly imagine it stay in business for the next decade.

Not the typical high-end Hilton, but nore of a business hotel that deserves at most 3-stars. The decor looks tired, lift felt small, the entire hotel interior did not give the warmth and cosy feel. But at a relatively “value” price point, i guess we should not demand more. We sent a request to the concierge one week ago to help book a restaurant, but there was no reply. We had the family connecting room (one King plus one twin bedding configuration). If you are used to the usual american chain, and away from the hustle and bustle of the historic part of town then prob fits the bill.

We also had our dinner in the hotel lounge. Nothing outstanding, but overpriced gambas in garlic and also fried wings.

The best thing about this hotel is the location. They have ease of accessibility to all means of transport and everything is available around the hotel. The food served through room service is really bad and overpriced. Even the housekeeping of the room is not up to the mark. I would definitely stay here for the location, but I would not order in again. (At all)