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Mercure
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Trekker2024
Madrid, Spain

Central location, lovely room with excellent views in the heart of Nice

Reviewed Nov 29, 2023via mobile
Lovely room (room 712) with a view of Notre Dame and the city in general. The cleansing staff is amazing and does a fantastic job with keeping the room clean and refreshed. The soap and shampoo are also nice! The only issue is the towels, rather are low quality and super thin. Really they don’t go with the nice hotel and upscale feel of the place. Check in and check out was fast and very pleasant. I will definitely stay at this hotel again!
Date of stay: November 2023
Room Tip: Rooms with the view of the city are nice but can be a bit noisy
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thierry DOUET, Autre at Mercure Nice Centre Notre Dame, responded to this review
Responded Dec 8, 2023
Dear guest,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular the housekeeping mentioned in your kind words, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If we may suggest, end of February the famous Nice carnival will take place from 15th ...

Sincerely,

Thierry Douet
Directeur Général
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 1, 2023

Room clean and spacious but basic. twin room only one chair. Room had hairdryer, kettle, fridge and small safe. Separate toiet and bathroom with shower over bath. Very hard bed that I could feel the springs throught the mattress. Pillows were good. I had contacted the hotel in advance to ask if breakfast was suitable for coeliac gluten free diet. On the 1st morning I asked what was suitable and I was offered boiled rice and green beans. They had no gluten free bread. Eventually someone else offered me a GF Madeleine. I had some yogurt & fruit puree and a banana. I took my own bread after that and had cheese with it. Selection overall for non gluten free diets was pretty poor - cheap ham and often only one type of hard cheese. Limited fruit selection - apples & oranges mainly or tinned grapefruit. The foyer looks nice. The only time I actually sat was while waiting for a taxi to the airport and I sat on the edge of the chairs as they were filthy & stained. I don't think this hotel should have 4 stars. I would look elsewhere if going back to Nice.

Room tip: Gluten free - take your own food.
Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank jack j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded November 3, 2023

Dear Guest,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Centre Notre-Dame. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I had a very careful overllok for each touchpoints mentioned with team, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence

At Mercure Nice Centre Notre Dame, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thierry Douet
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2023

We were blown away by how lovely this hotel is. We had joining rooms with our children and both rooms were clean, beds firm and comfy pillows. Children had their own bathroom. House keeping freshened our room each day. Little fridge had complimentary soft drinks and fizzy water.

The roof top terrace was wonderful for sun downers in the evening. Friendly staff, great views. Seemed to be popular with locals too. We dipped our toes in the pool which was a bit cold for us (we are used to heated pools) but we did enjoy lying on the sun loungers taking in some warm winter sunshine.

Great location - right in the shopping district, tram to the airport a ten minute walk. Loads of great little cafes, super marche, and 20 minutes walk to the old town.

Recommend and will be back.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Nicole75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded November 3, 2023

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

Dear Nicole,

We are delighted to read that you had an excellent stay and enjoyed your visit at Mercure Nice Centre Notre Dame. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Sincerely,

Thierry Douet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 19, 2023

Great location manager was extremely accommodating! Friendly staff, great value for money excellent location!! Would recommend ! Amenities such as pool rooftop bar jacuzzi and breakfast bar are fine.

Room tip: Near train station, central and airport
Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank robin r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded November 3, 2023

Dear guest

We very much appreciate your comments posted on Tripadvisor regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another wonderfull stay with us.

Sincerely,

Thierry Douet and the team !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2023 via mobile

We stayed in this hotel for 6 nights in October 2023.
We think it was a very good choice for us when staying for a long time in one place.
Pros: 1. Great and spacious room #600, facing both sides of hotel
2. Excellent breakfast matching 4 * hotel level
3. Beautiful and spacious garden what belongs to hotel. It is located inside hotel yard, quite, with cozy chairs. We used to spend some time there every morning with a cup of coffee
3. Open swimming pool and hot water tub on the roof. We liked to stay there at the end of the day.
4. Supporting reception staff who assisted us with a lot of advice. We want to mention in particular Gian, Daria and Dmitry
5. Convenient hotel location close to railway station, public transit, restaurants, stores, sea etc.
Cons: Hard mattress, but we were provided with extra soft mattress cover

Date of stay: October 2023
Trip type: Travelled as a couple
2  Thank J3043ZFpeterp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded November 3, 2023

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

Dear Peter,

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
I especially passed your kind words to Gian, Daria and Dimitry :)

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Sincerely,


Thierry, Gian, Ergin and Dimitry,
Mercure Nice Centre Notre Dame team!


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2023

Lovely hotel in Nice, probably a 20/25 minute walk to the main promenade but there is regular public transport available.

Room was big and clean and had a nice view of the cathedral.

The rooftop pool and bar was lovely, around €9 for a Prosecco and open til late.

I would definitely stay here again, it was great value for money and in a decent location.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank cassiejadex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded November 3, 2023

Dear Cassie,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon f with us.

Sincerely,

Thierry Douet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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