All You Need to Know About the Room Service
at Evenia Rossello
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Guests1 room, 2 adults, 0 children
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C$231
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Room Service review highlights
... for the boiled water and the answer was we dont have any room service to send it for you please go to the bar and ask for it ...
... VERY reluctant to go out of their way to assist you. Room service stops at 10pm and considering we went there to celebrate...
... to speak English especially the person who answered the room service line and HUNG UP on me 3 times in a row -eventually...
Featured room service amenities
Housekeeping
24-Hour Front Desk
Wake Up Service / Alarm Clock
Ironing Service
24-Hour Check-in
Reviews that mention room service
Write a review1- Bad behavior of hotel staff....
2- Toilet sink and Bathtub are clogged
3- Awful Service, We had a boiler request once, they replied because somebody heated milk in one of their boiler they are no longer give you the boiler, so we asked for the boiled water and the answer was we dont have any room service to send it for you please go to the bar and ask for it , but it is free for you !!!!!!
4- and you should know that they will charge 135 € for each night .......
Terrible
2- Toilet sink and Bathtub are clogged
3- Awful Service, We had a boiler request once, they replied because somebody heated milk in one of their boiler they are no longer give you the boiler, so we asked for the boiled water and the answer was we dont have any room service to send it for you please go to the bar and ask for it , but it is free for you !!!!!!
4- and you should know that they will charge 135 € for each night .......
Terrible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Evenia_Group, Director de Relaciones con Clientes at Evenia Rosselló
Responded Jan 29, 2018
Thank you very much for sharing your feelings about your recent stay in Hotel Evenia Rosselló. We want to apologize if we didn't fully accomplish your expectations. We highly appreciate your comments and suggestions and you can be sure that they will held in consideration and help us to improve. Regarding your impression about our staff, it might have been a busy moment, as we are usually congratulated for how welcoming and friendly they all are. Nevertheless, we thank you for your review and appreciate to know that you would like to stay with us again, so you can see that the staff is helpful, friendly and attentive as most of our clients state.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at hotel for 3 nights from 31st Dec 07 to celebrate new years. I'm a regular traveller and often look for a clean and comfortable hotel.
Evenia Rosello is located in the quiet suburns of the city with approximately a 15 minute walk from the centre. A convenience store is directly outside, with few restaurants, pubs and bars on your doorstep. Metro is also nearby.
The hotel itself is quite compact, rooms are clean and comfortable, cleaned daily. Television is a minuture 15inch LCD which isn't great considering it is so far away from any seating area, plus reception is poor and no English channels!
The major downside of this hotel was that some of the staff were VERY reluctant to go out of their way to assist you. Room service stops at 10pm and considering we went there to celebrate the new year we it was a shock to be told that we couldn't have any ice or even an iron after this time. The ice machine was turned on at the bar and the staff rudely refused to serve me as the time had gone just after 10pm.
Clearly this is not the level of service expected from a 4 star, based on the size and facilities on offer it is at best a good quality 3 star, with extremely unhelpful staff.
Evenia Rosello is located in the quiet suburns of the city with approximately a 15 minute walk from the centre. A convenience store is directly outside, with few restaurants, pubs and bars on your doorstep. Metro is also nearby.
The hotel itself is quite compact, rooms are clean and comfortable, cleaned daily. Television is a minuture 15inch LCD which isn't great considering it is so far away from any seating area, plus reception is poor and no English channels!
The major downside of this hotel was that some of the staff were VERY reluctant to go out of their way to assist you. Room service stops at 10pm and considering we went there to celebrate the new year we it was a shock to be told that we couldn't have any ice or even an iron after this time. The ice machine was turned on at the bar and the staff rudely refused to serve me as the time had gone just after 10pm.
Clearly this is not the level of service expected from a 4 star, based on the size and facilities on offer it is at best a good quality 3 star, with extremely unhelpful staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I have to agree with some of the other review writers that this hotel was nicely decorated and looked new and modern. However, it is after this point that I have to disagree with the other positive reviews.
We arrived late in the evening after booking this hotel on the Internet and requesting 2 non smoking adjacent rooms to be told that there were only 2 rooms remaining and they were on different floors and one was a smoking room. The lady at the reception and most of the staff were aloof to the point of rudeness. I understand that this is a 4 star property but I have staying in similar and better places for less attitude.
The problems continued in the following order: in the minibar in my room I noticed a half opened old packet of ham and many drinks missing; there were lamps that had no light bulbs, no one seemed to speak English especially the person who answered the room service line and HUNG UP on me 3 times in a row -eventually someone turned with the following "continental breakfast": 1 tiny croissant and 1 (hot) small glass of OJ = total price 12 Euros.
The hotel was also not central it was located in the business district that was dead in the evening and a half hour walk to the happening area of Barcelona. And then there was the issue of the missing "Business Centre" - it was listed in the hotel guide but some of the staff said it did not exist while others said it was located in another building(?) a few blocks down! We never seemed to solve that mystery but located an Internet cafe elsewhere.
BUT I think the highlight of the mishaps was when after returning one afternoon after being away from the room the whole day to find that my room with all my bags etc, had not had the door locked properly after it was cleaned and so I didn't even need the key to get it - I just pushed the door and it opened...security issues maybe??
To sum up, I think the total experience was like staying at a 4 star Fawlty Towers establishment. I understand that the hotel is still new but they seriously need to get their act together if they are to classify themselves and have the "attitude" of a 4 star hotel. I suggest either new staff or hospitality training for ALL staff.
We arrived late in the evening after booking this hotel on the Internet and requesting 2 non smoking adjacent rooms to be told that there were only 2 rooms remaining and they were on different floors and one was a smoking room. The lady at the reception and most of the staff were aloof to the point of rudeness. I understand that this is a 4 star property but I have staying in similar and better places for less attitude.
The problems continued in the following order: in the minibar in my room I noticed a half opened old packet of ham and many drinks missing; there were lamps that had no light bulbs, no one seemed to speak English especially the person who answered the room service line and HUNG UP on me 3 times in a row -eventually someone turned with the following "continental breakfast": 1 tiny croissant and 1 (hot) small glass of OJ = total price 12 Euros.
The hotel was also not central it was located in the business district that was dead in the evening and a half hour walk to the happening area of Barcelona. And then there was the issue of the missing "Business Centre" - it was listed in the hotel guide but some of the staff said it did not exist while others said it was located in another building(?) a few blocks down! We never seemed to solve that mystery but located an Internet cafe elsewhere.
BUT I think the highlight of the mishaps was when after returning one afternoon after being away from the room the whole day to find that my room with all my bags etc, had not had the door locked properly after it was cleaned and so I didn't even need the key to get it - I just pushed the door and it opened...security issues maybe??
To sum up, I think the total experience was like staying at a 4 star Fawlty Towers establishment. I understand that the hotel is still new but they seriously need to get their act together if they are to classify themselves and have the "attitude" of a 4 star hotel. I suggest either new staff or hospitality training for ALL staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We did quite a bit of research regarding hotels in Barcelona for our 7 day visit as we wanted to ensure we were "near" the places we wanted to visit but not right in the middle of everything. We are very pleased we went with the Rossello.
For a 4 star it was clean, great room service and the breakfast was absolutely wonderful and fresh. There were some negative comments we read prior to choosing this hotel we were concerned about the food and noise, we did not have an issue with either
It was walking distance to everything and the neighbourhood has everything we needed and we always felt safe and welcome. The bakeries, grocery stores and restaurants were all right there. Our favourite was Bodega Joan and this place was across the street and the food/drink were excellent and a very good price. I will write a separate review on their site
If I could offer one suggestion to the hotel it would be to extend their courtyard to allow for sitting for sipping coffee in morning or wine at night. We attempted to do this a couple of times without luck, we did sit out once and it was very relaxing
Overall we enjoyed our stay at this hotel and highly recommend it
For a 4 star it was clean, great room service and the breakfast was absolutely wonderful and fresh. There were some negative comments we read prior to choosing this hotel we were concerned about the food and noise, we did not have an issue with either
It was walking distance to everything and the neighbourhood has everything we needed and we always felt safe and welcome. The bakeries, grocery stores and restaurants were all right there. Our favourite was Bodega Joan and this place was across the street and the food/drink were excellent and a very good price. I will write a separate review on their site
If I could offer one suggestion to the hotel it would be to extend their courtyard to allow for sitting for sipping coffee in morning or wine at night. We attempted to do this a couple of times without luck, we did sit out once and it was very relaxing
Overall we enjoyed our stay at this hotel and highly recommend it
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Room Tip: Do not get a room facing the street as the traffic noise can be a little annoying
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I can recommend this modern 4* hotel due to its very good location in central part of the city, in the proximity of metro lines and BCN University. Nice futuristic room interior, comfortable bed, well equipped and clean room and bathroom, wide variety of drinks and food during breakfast, Gaudi-inspired hotel furniture and decoration. Perfect room service, Wifi connection and helpful staff. Suitable for business trips.
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Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Evenia_Group, Director de Relaciones con Clientes at Evenia Rosselló
Responded Nov 26, 2016
We would like to thank you for taking your time to provide us with your feedback. It is always a pleasure to know you enjoyed the breakfast we offer, your stay as well as the location of the hotel, its rooms and the staff that assisted you. Again, thank you for your good comments. We look forward to welcoming you back to our hotel in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.