All You Need to Know About the Concierge
at Majestic Hotel & Spa Barcelona
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Guests1 room, 2 adults, 0 children
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Concierge review highlights
Stayed for 3 days in October half term. Concierge incredibly helpful and friendly, nothing too much trouble. Breakfast was the...
... min - 20 min walk to landmarks. Cannot fault these Apartments.. Security is great... Concierge was great Service was great.
... was excellent. The staff were great, the advice from the concierge on which restaurants to choose & what time was best to...
Most popular question about the concierge
... for an English-speaking guide and restaurant recommendations. We have often found that the best recommendations come from either past guests or the concierge. Please advise.
Answer from GM-MajesticHotelBcn
Mar 2015 |
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Reviews that mention concierge
Write a reviewStayed for 3 days in October half term. Concierge incredibly helpful and friendly, nothing too much trouble. Breakfast was the most amazing I have ever had ! Everything you could ever want- cooked bacon ,eggs etc, pancakes ,omlettes, fruit , pastries, meat and cheese .....the list goes on . Great complimentary toiletries each day,smelt beautiful. Bed easily the most comfortable I have ever slept in.View from roof top terrace was indeed amazing, views of the the Sagrada Familia .A fabulous place to relax at the end of hard days sight seeing , but extortionate prices ( 34 Euros for x 2 G and T's ). Go up and take in the view but choose to drink elsewhere .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona
Responded Nov 4, 2014
Dear Guest, I would like to thank you for having taken the time to share your great comments on your last stay with us at the Majestic Hotel & Spa. It is wonderful to hear that you had a very pleasant stay and that you especially enjoyed our breakfast buffet and the concierge service. We hope to get the chance to welcome you back soon to see the complete beauty of Barcelona! Kind regards, Pascal Billard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Majestic Apartments and not the Hotel, but wow... Excellent.
Great rooms, great suites, very modern and clean.
Location was exceptional, right in the heart of the shopping district and not far - 15 min - 20 min walk to landmarks.
Cannot fault these Apartments..
Security is great...
Concierge was great
Service was great.
Great rooms, great suites, very modern and clean.
Location was exceptional, right in the heart of the shopping district and not far - 15 min - 20 min walk to landmarks.
Cannot fault these Apartments..
Security is great...
Concierge was great
Service was great.
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Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona
Responded Jul 22, 2014
Dear Guest, I personally want to thank you for leaving such kind words for us. I am more than happy to read that you enjoy the apartments, the service especially the concierge and the location of the hotel. I hope very much looking forward to welcome you back very soon to Majestic Hotel & Spa. Kind Regards, Pascal Billard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DaveThor wrote a review Mar 2017
Newcastle-under-Lyme, United Kingdom24 contributions34 helpful votes
We chose the Majestic more for its location than on its own merits but I'm very glad we did.
From start to finish our experience was excellent. The staff were great, the advice from the concierge on which restaurants to choose & what time was best to arrive for the best experience was invaluable and the hotels facilities were excellent.
Our room had a small terrace which gave us chance to catch the morning sun but the roof top terrace and bar was the ideal place to spend the afternoon looking at the city down below and enjoying great food and cocktails and a dip in the pool.
Barcelona is definitely a city worth revisiting and the Majestic would be the perfect base again.
From start to finish our experience was excellent. The staff were great, the advice from the concierge on which restaurants to choose & what time was best to arrive for the best experience was invaluable and the hotels facilities were excellent.
Our room had a small terrace which gave us chance to catch the morning sun but the roof top terrace and bar was the ideal place to spend the afternoon looking at the city down below and enjoying great food and cocktails and a dip in the pool.
Barcelona is definitely a city worth revisiting and the Majestic would be the perfect base again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM-MajesticGroup, General Manager at Majestic Hotel & Spa Barcelona
Responded Mar 6, 2017
Dear DaveThor, Thank you very much for your recent review. I am pleased to read that your whole stay has been so enjoyable, with the room and service exactly to your expectations, our location, rooftop pool and bar. Thank you very much once again, and I look forward to Welcome you in the Majestic for future stays. Yours sincerely, Pascal Billard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to the Majestic after a long day of site seeing to grab a drink on the roof. We arrived at 7pm and we're lucky to get one of the last available tables - by the time we left at 8pm there were at least 30 people waiting to sit! The view as wonderful. We could see all the sites of Barcelona. I ordered a refreshing Sangria. When exiting the hotel we decided to ask the concierge for a dinner recommendation. Angel at the concierge desk was not only friendly, but gave us 2 recommendations for retaurants that we visited during our stay and we loved both. Angel knew we were not staying at the hotel but still have us 5 star service as if we were VIP's. Thanks for your help, Angel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM-MajesticGroup, Director General at Majestic Hotel & Spa Barcelona
Responded Jun 14, 2015
Dear Guest, I would like to thank you for having taken the time to share your great comments on your last stay with us at the Majestic Hotel & Spa. It is wonderful to hear that you had a very pleasant time at La Dolce Vita and that enjoyed the service provided, specially by one of our team members, Angel. Rest assure, I will forward this information to him. We hope to get the chance to welcome you back soon. Kind regards, Pascal Billard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at the hotel were incredibly friendly and the front desk, as well as the concierge service, provided excellent assistance throughout our stay. However, we did encounter some issues with the food service in various areas of the hotel, including room service. The speed of the service was notably slow, and once the food was finally brought to us, we were not asked if we required any additional items or condiments.
For example, during breakfast, we ordered pancakes, tea, coffee, and eggs. Unfortunately, we did not receive honey, sugar, milk, or syrup, which resulted in our food getting cold while we waited for these essential accompaniments. It was disappointing that we had to remind the staff multiple times to provide these items, prolonging our wait and further disrupting our meal experience.
Despite these food service issues, the overall friendliness and helpfulness of the staff, along with the efficient front desk and concierge service, made our stay enjoyable. It is my hope that the hotel can address these shortcomings in their food service to ensure a more seamless and satisfying dining experience for future guests.
For example, during breakfast, we ordered pancakes, tea, coffee, and eggs. Unfortunately, we did not receive honey, sugar, milk, or syrup, which resulted in our food getting cold while we waited for these essential accompaniments. It was disappointing that we had to remind the staff multiple times to provide these items, prolonging our wait and further disrupting our meal experience.
Despite these food service issues, the overall friendliness and helpfulness of the staff, along with the efficient front desk and concierge service, made our stay enjoyable. It is my hope that the hotel can address these shortcomings in their food service to ensure a more seamless and satisfying dining experience for future guests.
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Room Tip: If you are staying in the residence just be prepared for anything you order to take a long while.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pascal Billard, Director General at Majestic Hotel & Spa Barcelona
Responded May 15, 2023
Dear Guest, Thank you for sharing your feedback about your recent stay at Majestic Hotel & Spa. I am glad to see that the service provided made your experience so enjoyable and that our staff was friendly and helpful, especially our Front Desk team and the Concierge. However, I regret that the “Food & Beverage” service did not meet your expectations. I can imagine how inconvenient this would have been for you and I would like to offer you my sincerest apologies. Thank you very much for your detailed feedback, I will share your comments with the entire team to make sure this will not happen again. I hope to have the opportunity to welcoming you back and offer you the spotless experience you deserve. Kind regards, Pascal Billard General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the concierge
Answer from GM-MajesticHotelBcn
Mar 2015 |
Dear Sir or Madam, our concierge team is at your disposal for your requests and local tips in the city and even could arrange a pickup service from the airport for you. The quickest way you can reach them is by mail.
For finding the suitable room or suite for your next stay in Barcelona feel free to check our official website and booking online getting exclusive rates and promotions only available there. Have a great week!!
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