I had the pleasure of staying at the Majestic Hotel this past weekend. We decided on a quick weekend trip to Barcelona, and this was available through Amex's 'Fine Hotels and Resorts'. This system is great, and advertised complimentary upgrade when available.
Upon checkin, we were taken to our room, which, to be fair, is rather akin to a closet. It's absolutely tiny, and has pretty much a bed and nothing else. The bathroom is comparably huge! I was not happy with this room; and was informed that this room was in fact an upgraded room from what I booked! Apparently the 'standard' rooms don't have a view, and my upgrade afforded me a view.
I must say that the guest relations manager handled this amazingly. She immediately changed my room without hesitation, and without any questions asked. Perhaps I was ambitious to expect a huge upgrade, but either way, the room we were upgraded to was absolutely wonderful. It was spacious, clean, and on a higher floor.
Additionally, when we returned for the night, there was a hand-written note with some cheese and wine as an apology! We certainly weren't expecting this as -- to be honest -- this is complimentary, not mandatory. For this, the hotel receives massive points in the 'service' category.
For the sake of simplification, I'll summarise the rest of the review in PROS and CONS
PROS
Wonderfully huge room with terrace. This is considered an 'executive' room, and I would definitely recommend booking it.
Amazing marble bathroom with luxurious bath (and accessories) - this was my girlfriend's highlight!
Relatively comfortable bed - we found the bed adequate, but not amazing. The bedding was slightly thin, but the pillows were very comfortable
Amazingly fast internet - this should be standard at high-end hotels, but amazingly, appears the exception rather than the norm. If high-speed internet is a requirement for you, you'll be absolutely fine here.
In-room nespresso machine (although only two capsules provided per day! I think you need to pay if you use more?!)
Very good, professional spa (my girlfriend used the Amex voucher and thoroughly enjoyed it)
Friendly, attentive staff
Great breakfast with a decent selection of pastries, cold meats, fruit, etc. If it's included, it's great, but I'm not sure it's worth €34 per person (if you have to pay!)
Excellent location if you're wanting to see the sights of Barcelona. Walking distance to several of the major attractions, and lots of shops etc around the hotel.
CONS
The room is a little worn, and needs some attention. There are scuff marks everywhere, and it just looks a little tired.
The reading light on one side of the bed flickered consistently, even when all the lights were turned off. This was very frustrating as I am a light sleeper and this kept bugging me.
The light to the fridge in the minibar was faulty and would not turn off. This meant that there was quite a lot of light coming through the cupboard.
The doors / walls adjacent to the hallway are VERY thin. We were woken up every night by people arriving back to the hotel. I don't think they were necessarily loud, the rooms just weren't very well insulated. We couldn't hear any adjacent rooms, just the noise from the hallway.
The extractor fan in the bathroom did not work.
The air conditioning did not work effectively. It was either far too hot, or far too cold.
That's about it. Overall, I think the hotel is a solid 4/5 rating. There are some niggles that stop it from being a 5, but I cannot fault the service of the staff. With just a few minor improvements this could be the best hotel in the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.