Brinks Home

Read the final installments in SVP of Digital Transformation Philip Kolterman’s series detailing technical efforts the Brinks Home IT team focused on this quarter.     These two posts highlight the migration of digital contracts and storage and the completion of a MASterMind upgrade—take a look!  

By embracing real-time coaching, insights, and auto-summarization, Brinks Home has been able to minimize operational challenges, and even set a new standard of excellence for their industry. Here’s what Veronica Moturi, Senior VP of Customer Experience at Brinks Home, says about the paradigm shift her team experienced through Cresta.

At the beginning of each quarter, several team members across our organization meet at our headquarters in Dallas for PI planning. We asked ChatGPT to design a Brinks Home t-shirt for the event… "Create an Escher like drawing depicting the agile concepts of two pizza development teams, independent teams, self-organizing, using the concept of just barely good enough software development artifacts, with a product owner running the show." Wyatt Parkins took the pen from there and added the references to the work our IT team completed in Q2 into the image. Which is more amazing? The ChatGPT artwork, or the fact that we successfully executed all these efforts?! Philip Kolterman | #BrinksHome 

Our Information Technology team had a successful Q2 completing major projects, including converting to a new customer survey program and making improvements to the sales commissions platform.   Philip Kolterman, SVP of Digital Transformation, discusses key initiatives in a series of five posts. Check out his latest one:

Senior Vice President of Digital Transformation Philip Kolterman shares the first in a series of posts on the strategic initiatives the IT team drove this quarter at #BrinksHome. Read the first article now, covering the implementation of Microsoft Fabric Data Lake!

At Cresta, we believe AI is not here to replace agents in the contact center, but rather to augment the human touch. Hear from Philip Kolterman, SVP of Digital Transformation and IT at Brinks Home, on how his team uses Cresta as an assistance tool to empower agents, not replace them! #callcenter #generativeai #digitaltransformation

"By adding cellular backup into homeowners’ systems, individuals can safeguard what matters most — peace of mind, protection and the safety of loved ones — while eliminating wireless security risks.” Check out Jonah Serie’s (SVP, Field Operations) recent article with SDM Magazine on the “Ultimate Safety Net: The Vital Importance of Home Cellular Backup”. #BrinksHome

Veronica Moturi was a fantastic contributing panelist in today's webinar, “A New Era of Security: Scaling AVS-01 through Innovation & Leadership,” hosted by Parks Associates. The conversation touched on a variety of industry-related topics, including AI.   For more on how AI is being incorporated in home security, particularly with cameras and video, our SVP of Digital Transformation & IT, Philip Kolterman is quoted in CNET's recent cover story: https://lnkd.in/g3vTzeKi

On Wednesday, the Employee Engagement team hosted the June Coffee Talk featuring Finance Leaders - Thomas Kim (EVP & Chief Financial Officer), Tsvetoslav (Sava) Tsvetkov, CFA (Senior Vice President, Finance & Strategy), Jonathan Faber (Vice President & Controller), and Cynthia McConathy (Senior Director, Internal Audit). Coffee Talk is a monthly event aimed at providing team members the opportunity to connect with leaders & learn about exciting projects across the organization. #BrinksHome

"I love that in my role, I have not only been given the ability to grow a team from the ground up, but also given the opportunity to mentor a team to also be successful in their roles of engaging in our company vision of driving profitable accounts and retaining customers for life.” Natalie Bracamontez, VP – Marketing & Customer Engagement, recently interviewed with Security Systems News as part of her "Emerging Leaders Under 40" Class of 2024 recognition! Congratulations, Natalie! #BrinksHome