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By embracing real-time coaching, insights, and auto-summarization, Brinks Home has been able to minimize operational challenges, and even set a new standard of excellence for their industry. Here’s what Veronica Moturi, Senior VP of Customer Experience at Brinks Home, says about the paradigm shift her team experienced through Cresta.
Great stuff, Cresta team!!!
On Thursday, the Employee Engagement team hosted the July Coffee Talk featuring IT Leaders - Philip Kolterman (SVP, Digital Transformation & IT Svs), Joni Chapas (Vice President, IT Planning & DevOps), Amy DeNoma (Senior Director, Agile Transformation), Jeff Greenwood (Senior Director, Application Development), and Matt Harthcock (Vice President, IT Services & CISO). Coffee Talk is a monthly event aimed at providing team members the opportunity to connect with leaders & learn about exciting projects across the organization. #BrinksHome
Another successful IT planning session is in the books! Every quarter, team members across our organization meet in Dallas for a quarterly IT planning summit to discuss upcoming projects and initiatives. The two-day event fosters idea generation and team building. Philip Kolterman | #BrinksHome
Congratulations to the first graduates of the #BrinksHome Technology Leadership Academy! Each quarter, our IT organization hosts a leadership book review. Team members graduate once they have participated in six book studies. The following team members have fulfilled all the requirements to graduate: Roland Cazares, Christina Macias, Jeff Greenwood, & Jaime Gootz-Diaz! “I view this book study program as one of the ways we are able to go fast,” said SVP Philip Kolterman. “Not only do team members learn from the book, but they also learn about each other. That deep understanding becomes a shorthand in team communications and creates trust. It is one of the ways we win!” Next quarter, Jeff will lead the discussion on Power by Jeffrey Pfeffer. A special thank you to Jonathan Watson and the L&D team for their help with creating the academy!
Congratulations to Andrew Day (Lead Security Operations Analyst) on being named the “True GrIT Award” winner during our IT planning meeting this week. This award recognizes team members in the IT department who live the #BrinksHome culture and core values in everything they do on a daily basis. Please join us in congratulating Andrew on this recognition! Robert (Bob) Reedy | Matt H. | William E. Niles | Philip Kolterman
Read the final installments in SVP of Digital Transformation Philip Kolterman’s series detailing technical efforts the Brinks Home IT team focused on this quarter. These two posts highlight the migration of digital contracts and storage and the completion of a MASterMind upgrade—take a look!
The fifth project I want to highlight this quarter was a big effort. Our contracting innovation project migrated Brinks Home contracting to PandaDoc and SmartVault Corporation! I want to thank all the business and IT team members that made these efforts successful. These technology centric efforts are not the typical transformation projects that we highlight but they are absolutely critical to the success of Brinks Home.
At the beginning of each quarter, several team members across our organization meet at our headquarters in Dallas for PI planning. We asked ChatGPT to design a Brinks Home t-shirt for the event… "Create an Escher like drawing depicting the agile concepts of two pizza development teams, independent teams, self-organizing, using the concept of just barely good enough software development artifacts, with a product owner running the show." Wyatt Parkins took the pen from there and added the references to the work our IT team completed in Q2 into the image. Which is more amazing? The ChatGPT artwork, or the fact that we successfully executed all these efforts?! Philip Kolterman | #BrinksHome
Our Information Technology team had a successful Q2 completing major projects, including converting to a new customer survey program and making improvements to the sales commissions platform. Philip Kolterman, SVP of Digital Transformation, discusses key initiatives in a series of five posts. Check out his latest one:
The next project for discussion in this series is Brinks Home’s implementation of SurveyMonkey to support the measurement of NPS and Customer Satisfaction. This was a deeply integrated technical implementation inside Brinks Home, and the team did a great job dusting off the cobwebs of data pipelines and integrations to deliver a better product. #BrinksHome #SurveyMonkey #NPS #CustomerSatisfaction
Senior Vice President of Digital Transformation Philip Kolterman shares the first in a series of posts on the strategic initiatives the IT team drove this quarter at #BrinksHome. Read the first article now, covering the implementation of Microsoft Fabric Data Lake!
As we wrap up Q2 I want to recognize several of the strategic improvement projects we've completed at Brinks Home. I'll post this as a series over the next several days. This first article highlights the new Brinks Home Microsoft Fabric Data Lake.
GTM Recruiter @ Cresta
2wIncredible insights & Feedback!!!