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JimWeeder
Waterboro, Maine

Nice room

Reviewed May 3, 2024via mobile
Nice room, friendly staff, breakfast was good they had pre maid waffles. Only 2 outlets, so bring power strip. Easy on and off expressway. Quite room. Plenty of parking. Call before you go to visit sites. Most were closed or had turned into private property. Good restaurants in the area.
Date of stay: April 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Review Responder, Owner at Fairfield By Marriott Inn & Suites Portland Maine Airport, responded to this review
Responded May 4, 2024
Dear Jim W,

Thank you for such a positive review of our hotel. Your comments about our property and service are greatly appreciated. Thank you for choosing Fairfield Inn Portland Maine Mall. We hope you are already planning your next stay with us.

Sincerely,

Taylor Solari
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    1 - 6 of 796 reviews
    Reviewed November 12, 2023 via mobile

    If you base your decision solely on exterior of the building, you’d likely be like me and second guess staying. Exterior is old, and not overly welcoming for a Marriott property. I almost didn’t go in.

    To my surprise i walked in to a nice clean lobby and very friendly staff. Room was somewhat dated, small with a strange corner bathroom but it all worked for the space of the room. Room was clean.

    Location was great proximity to the airport. I honestly can’t say I’m rushing to stay here again but, I wouldn’t deter anyone from this property. There was nothing “bad” about it. Just wasn’t a noteworthy showing by Marriott.

    Date of stay: November 2023
    Trip type: Travelled on business
    Thank rsiebel1981
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Review Responder, Owner at Fairfield By Marriott Inn & Suites Portland Maine Airport, responded to this reviewResponded November 14, 2023

    Dear rsiebel1981,

    Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a great stay and that our location and service exceeded your expectations. We are regularly making improvements and upgrades to our property and we appreciate your feedback. It was a pleasure to host you and we hope to see you again soon at Fairfield Inn Portland Maine Mall.

    Sincerely,

    Taylor Solari
    General Manager


    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed September 12, 2023

    We stayed here for two nights. The hotel needs a lot of work. It is old and worn. It requires an overhaul. Given our schedule, it was convenient for us, but the hotel needs some TLC. The staff was friendly and pleasant, but the rooms and bathroom were small. It was convenient to local places and interstates but not sure it was worth the $ given we are staying in a Fairfield Inn north of this location and it is modern and spacious.

    Room tip: Older hotel requiring TLC. It is convenient, but there must be other hotels at the same price point.
    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Ken V
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Review Responder, Owner at Fairfield By Marriott Inn & Suites Portland Maine Airport, responded to this reviewResponded September 12, 2023

    Dear Ken V,

    Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. We are regularly making improvements and upgrades, and we appreciate your feedback. Having said that, we are pleased to know that you enjoyed our location and service. Thank you once again, and we hope you will choose to stay with us when you are back in this area.

    Sincerely,

    Taylor Solari
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed September 3, 2023 via mobile

    I stayed one night to attend a local wedding. The front desk staff was helpful and checked me in efficiently. When I stepped into the room, there was an overwhelming odor. When I inquired about whether there had been an animal in the room the staff member said it was possible. She offered to run an ionizer(ozone?) machine if I wanted when I was at the wedding. They had the door propped open when I returned to air the room out and it was better at first. While I was trying to sleep the smell was nauseating even with the ac blowing on high.
    I let the front desk know when I checked out how bad the smell was and she said they would shampoo the carpet. Why wasn’t that room taken out of use for the night or until they could deal with the urine soaked carpet? Won’t stay at another Fairfield Inn again. 🤮

    Date of stay: September 2023
    Trip type: Travelled solo
    Thank Sunchaser252
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Review Responder, Owner at Fairfield By Marriott Inn & Suites Portland Maine Airport, responded to this reviewResponded September 3, 2023

    Dear Sunchaser252,


    Thank you for being our guest and for taking the time to share your feedback. On behalf of our entire staff, I sincerely apologize for the service and cleanliness issues you experienced as well as the fact we did not completely address this to your total satisfaction. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We look forward to the opportunity to make your next stay with us a seamless experience.

    Sincerely,

    Taylor Solari
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 27, 2023 via mobile

    This hotel is a dive and not like any other Marriott I have stayed at. The room had mould in the fridge. The room smelled so bad we had to request a new one. The new room still smelled but not as much as the first one. The whole hotel was dirty. Not what I have come to except from Marriott. Staff that was working was excellent.

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank scooby2773
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Review Responder, Owner at Fairfield By Marriott Inn & Suites Portland Maine Airport, responded to this reviewResponded August 27, 2023

    Dear scooby2773,

    Thank you for taking the time to share your feedback. Our goal is to provide welcoming accommodations and we are sorry your room did not meet your expectations. We also apologize that it was not cleaned to our usual standards. We have shared your concerns with the appropriate individuals to be more diligent in their efforts. Thank you for being our guest, and we hope to improve your impressions of our hotel in the future.

    Sincerely,

    Taylor Solari
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 15, 2023 via mobile

    Horrible run down hotel. Horrible service. Internet down for entire stay. No room key for room. Staff not helpful at all. No concessions for inconvenience. Could not leave room once let inside or you were locked out. Could not book at any sister property.

    Room tip: Kindness always helps. Immediate concessions always helps.
    Date of stay: August 2023
    Trip type: Travelled as a couple
    Thank allen9488
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Review Responder, Owner at Fairfield By Marriott Inn & Suites Portland Maine Airport, responded to this reviewResponded August 15, 2023

    Dear allen9488,

    We are terribly sorry for the inconveniences of your visit, when the entire building’s internet went down for 24 hours, causing the hotel to have no way to create room keys, as well. This was very stressful for all involved! We all worked as hard as we could to accommodate each guest, and please know this was a situation that was completely out of our control. Thankfully, our professional IT department, Marriott, and the ISP resolved the issue permanently, so everything is back to working order! Thank you again for your feedback!

    Sincerely,
    Taylor Solari
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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