We stayed here for 11 nights mid to end of March 2024. We already were prepared for construction to be ongoing and that really didn't bother us. Where we were disappointed is the following:
Upon check-in at 445 pm, the desk clerk told us that we had to place the balance of the reservation on the same card we put our deposit because she didn't know how to put it on another card. I had not been informed that was policy and it was only by luck that I brought that particular card with us. However, I have to wonder since it was so close to 500 pm ( they leave at 5) was it just too time consuming for her to put the remaining transaction on another card because she was getting ready to leave.
Second, we were told that we would only have housekeeping every fifth day. No big deal, but I will get to that in a minute. Lastly, that day, we went to Flippers (only food available within walking distance) only to find out that we could have to call to get on the wait list, come back an hour later and then wait until they have a table. We were looking at 2-3 hour wait. Since we had been travelling all day we decided to just go to Publix, do our grocery shopping and cook our dinner. We did eventually get to eat at Flippers and the food was outstanding.
There was no activities available like table pool or table tennis, etc. just the pool and the spa. The spa was closed the entire time we were there. That was a little disappointing. Fun to see dolphins daily.
Rooms:
Pillows were half the size of standard pillows so the pillow cases were too big and for us, uncomfortable. No fitted sheets, just two flat sheets and a undersized blanket. Carpet was frayed , side of refrigerator was covered in what I can only assume was murky mud from the hurricane that got imbedded. We made due and didn't complain, understanding the process of attempting to come back from Ian. However, over the course of our 11 days, not once did we have any housekeeping, not even one time. I had to go down to the desk to get bath towels, new sheets etc. that were pre- bagged in a large plastic bag. Didn't complain.
The last thing was we came back from a day trip to Sanibel /Captiva and the room was extremely hot. We had turned the air conditioner to 70 before we left in the morning. We called the front the desk and I was almost berated because again, it was close to 5 pm and I should have let them know sooner. I explained that I couldn't have known sooner because I wasn't there all day. Anyway, long story short, their maintenance came up, look at the vent and said, I can't fix this and it isn't our fault. Don't know what that meant but they did call an air conditioner repair man who, when all was said and done told us that it was the filthiest vent he had ever seen. He had to get to the roof to try and get it operational, so I had to find the maintenance guy to get him roof access. Air conditioner guy did get it fixed but then asked us for payment. Explained we were weren't owners. He was kind enough to say he would figure it out. But there was no one to talk to . Not once did anyone from the resort check back with us . That we considered poor customer service. Also, all the construction people took patron parking spots, which were limited anyway because of the construction. That was frustrating. All in all, if there was more to do at the resort, it might have been worth it, but there wasn't so it wasn't. Maybe once they are back in full force it will be different.

enjoyable place, friendly staff. stayed in unit 1206 very nice with upgraded shower, moved to 1202 - needs some upgrades and cleaned better.
We would stay again. the views were wonderful, we saw dolphins each day. Still some construction going on.

Stayed at the resort the last week of January. Their website notes that work is being done on the decks which may sound minimal. It is not, they are grinding & hammering with the sound permeating throughout the building & pool area. This goes on from 9-5, M-F. In a cluster of three high rises all needing rehab, this is a construction zone as these people rebuild from Ian.

Aside from this large issue, the staff & other visitors are all very nice. The pool is beautiful & heated, but in late January the sun does not reach the pool area until after 1pm. The gym is nice but small.

Flippers has great dinner food, their lunches are so so. They don’t take reservations so grabbing a table for dinner is a confusing process via wait list. The bar seats four or five & they don’t serve food at the bar. To me a “resort” ample dining & entertainment areas which were not available. If interested, I’d consider this as a condo with a pool only.

The area is very quiet & to get to ft Myers’s beach spots can take over a half hour in traffic to go 5 miles. Their is a Publix with easy access.

Absent the construction noise, this spot would be a good place to stay as a home base for exploring & relaxing.