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FireHorseSire66
British Columbia, Canada

No Frills, No Breakfast, Double the cost of Kelowna

Reviewed Jan 15, 2023
Booked the room, checked in. Upon checkout got stiffed with additional $74.00 + $11.84 in taxes for "Service Fees", which I presumed was to pay for the housekeeper the next day, which I've always seen as included in the room rate, and I was not made aware of at time of booking. Ground level room, could immediately smell exhaust fumes from parkade below when I walked in to room, so that explained why bathroom fan was running when I walked in. Also being above uninsulated parkade, tile floor stayed very cold. the front desk staff wearing winter wear in the plexiglass-bubble should have been a sign of the cold to come. They have a pub, which I presume the un-uniformed younger people reading their phones at the customer side of the bar were the staff, even though there was no-one behind the bar. The dining area was closed for the duration of the stay, they served no breakfast, and You have to hike up to the village for eats. before the pub opens. Plain jane room, the fireplace doesn't give off much heat, half of the ceiling lights were out. Bed was actually a low lying murphy bed, even though the room was huge enough to put a proper bed in there. Better to spend half the money and stay in Kelowna and just drive up.
Date of stay: December 2022
Room Tip: Stay in Kelowna, and just drive up.
Trip type: Travelled solo
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Reviews (108)
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Traveller rating
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2 - 7 of 108 reviews
Reviewed December 24, 2022

shelby is an artist when it comes to the shrimp quesadilla - best quesadilla I’ve ever had, could be overcooked and it would still be unreal! Dan and the crew were the best hospitality staff, Nick has done a great job with the team. Definitely a must if you’re visiting big white. EVERYBODY GETS A RAISE!

Date of stay: December 2022
Trip type: Travelled with family
1  Thank T3926GLtravisl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2022 via mobile

The bachelor units are better for 2 people. A family of 4 would work with the Murphy bed but it means you can’t eat on a table until the bed is put up every morning.

Bedding, bathroom and towels are clean - kitchen utensils, mini fridge, floors, tables needed a second cleaning. Carpets are not clean but hey, it’s a winter destination.

Snowboard lockers and pool are a nice addition.

There are many kids and dogs here so be prepared to wake up a little earlier.

The views at Big White are phenomenal.

Room tip: I’d take the shuttle bus next time unless you really want to rent a car and do a day trip in Kelowna.
Date of stay: April 2022
Trip type: Travelled as a couple
Thank jonathanincanada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 10, 2022 via mobile

We found it to be a great property. Not fancy but great hot tub, awesome Mexican restaurant, nice staff and good clean rooms all in a fabulous location. We’d go back for sure.

It’s a great mountain to ski. Lots of powder and blue sky and the hotel is super convenient to everything.

Date of stay: January 2022
Trip type: Travelled as a couple
Thank 375lindah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Central Reservations, Owner at Inn At Big White Hotel, responded to this reviewResponded January 14, 2022

Hello 375Lindah,

Thank you for your review of Inn at Big White at Big White Ski Resort. We are glad you enjoyed the property and got to make use of the hot tub and visit the fantastic new Mexican restaurant, Cantina del Centro! We are also so happy to hear that you enjoyed the central location and that you would visit us again! We hope that you do to enjoy more of what beautiful Big White Ski Resort has to offer!

Kind regards,
Inn at Big White Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 1, 2020

So close to Big White Central village and all its amenities. It is not ski in/out as you have to cross a road but it is only a very short walk on the other side of the road. The pool and spa are fantastic with both being super warm and hot respectively. There is great games room for children. Bedrooms are a great size. I only booked at the last minute so I didn't score the best room - ground floor facing up the hill/driveway to the hotel. Maybe if I had booked earlier I would have got a better room on the other side of the hotel with better outlook and maybe higher up. But the hotel was full. The only down side with the room was probably the noise from upstairs when they checked out early and woke me up with banging of their cupboards and draws that went on for two hours from 4am to 6am. The bed was comfortable with fresh linen. The bathroom had a bad and shower. Well heated with a fire place and good sized tv. The staff were all very friendly, helpful and hospitable. The bar had a variety of events - musicians and trivia. I like the fact that the hotel was dog friendly, even though I didn't have my dog with me.

Room tip: Even numbers
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank leighden2n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Central Reservations, Owner at Inn At Big White Hotel, responded to this reviewResponded March 5, 2020

Hello "Ieighden2n"

Thank you for taking the time to leave such a detailed review, it is very appreciated! The team is happy you enjoyed your stay with us, next time you should bring your dog! I apologize for the people above you being loud and disturbing your sleep, I hope with everything else that was good it makes up for it! You are correct with our location we typically fill up quickly, the earlier you book the better, keep that in mind when you come to stay with us again! We will see you (and hopefully your pup) again soon!

Kind regards,
Inn at Big White Manager

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Reviewed February 27, 2020

My husband and I, and our little dog stayed for four nights on a ski package and found the place to be perfectly suited to meet all our needs at good value. We would definitely stay there again. Comfy bed, super handy kitchenette, south view was nice. Gas fireplace adds a bit of ambiance too. Great Irish pub and really nice hotel staff. Ski lockers well organized and handy. Loved that we had the option to have our wonderful pup on our ski trip with us for a reasonable surcharge. Hotel finishings dated but in decent shape and I think this helps to keep the hotel good value. The fact that the bed frames and kitchenettes are all made of custom pine makes it feel fitted to the ski village. As long as you don’t mind a short walk over to the lifts with your gear this place is a perfect spot. Very short walk into heart of village (across one street). Thanks!

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Kastlevictoria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Central Reservations, Owner at Inn At Big White Hotel, responded to this reviewResponded February 28, 2020

Hi Kastlevictoria,

Thank you for taking the time to leave such a lovely detailed review. We are pleased to hear that you enjoyed your stay with us! Please come back anytime and bring the pup with you of course! I will pass all the lovely feedback onto our team!

Kind regards,
Inn at Big White Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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