At first sight it seems stunning before you start notice details which should not be at 5* hotel. By arriving we had already known about hotel history, and it was slightly shabby, especially in the room. In the beginning it seemed as highlight (due to history again) but during week we felt that there is too much of this shabby and it is looked as poor condition. We had higher expectations from breakfast, we ordered it only once – cold scrambled eggs and worst cup of coffee. Room details: curtain was not fixed properly; a spiderweb on the wall; damaged electrical socket. During week only once we got all bathroom amenities, other days always something was missed (especially cotton buds complect). Once the room’s door was not closed properly. In addition, it was found out that hotel shuttle is not available anymore, before Covid times it worked regularly. Summarizing, it seems that hotel is cutting costs from whatever is possible. From pluses: a view, friendly staff and big comfortable bed. Anyway, minuses outweigh much the pluses.

A beautiful hotel, lovely rooms and communal areas, with great staff.

Special mention to Natalia on reception - permanently cheerful, helpful and pleasant. Also Sergei who welcomed us upon arrival and helped with bags. And Giselle on night reception. All a credit to your hotel.

All of the staff we encountered were helpful.

We changed rooms on our second day, to a room with a balcony. This room was as nice as the first but the tv didn't work (not the end of the world) and when I came to use the bath, there was no plug, a trickle of water, and the water was cold. When I phoned reception, they sent maintenance up , but there was nothing they could do that late in the day and said it would be repaired the next day whilst we were out. We were offered an alternative room but felt that was unecessary as the shower worked perfectly. When we returned from a long day out the next day, the tap still didn't work, and the water was still cold. Disappointing, but dealt with admirably by both Natalia and Giselle - much appreciated. I hope I have spelled everyones name correctly.

The hotel itself is beautiful, smells lovely too.

We had a treatment in the spa - a gorgeous spa and Mary and Carolina were great therapists.

You will need a car or a taxi to go out, there aren't any bars or restaurants nearby. One restaurant at the hotel was closed (maybe because it was late in the year), and the restaurant we used had a fairly limited choice.

We wouldn't hesitate to return. Even though we experienced a few issues, they were dealt with in such a good manner, we were genuinely impressed. Thank you.

My family loved staying at this hotel. Not only was the hotel amazing, but especially the staff. The breakfast was delicious and the restaurant serves great food with a beautiful view of Barcelona. A super attraction esp. for kids is the swimming pool. View from the hotel is breath-taking. I hope we will return to the hotel in the future. I highly recommend this hotel.