The hotel was just perfect. We were warmly welcomed by Sergio. All the staff was extremely professional and kind. We stayed in a room with a big terrace overlooking the city. The room was comfortable and large with a big bathroom and the view which was breathtaking and will be the reason to come back again. The pool was refreshing after hot days down in Barcelona. The memory of staying in this hotel will not fade away.
I will start with the main mishap.
We stayed there for two nights, when we arrived, we had a room booked for 2 adults and 1 child (8 years old). We were upgraded to the top suite. It was a duplex room with bed on the top floor, washroom, wardrobe and sitting area on the lower level. We were amazed with the upgrade and felt quite happy about it. We soon found out that the AC was not working in the bedroom. We complained and the staff said it will be looked into. We went out. When we came back at night, it was so hot! We went down and complained again only to be told that the only thing they can do is to close the ac completely and we can let the fresh breeze come on. Mind it, we were on the top floor on a hotel which is at the toppest point in Barcelona. I got upset that what kind of solution is this? When you know that my son is only 8 and there are no barriers on the window. I went down again and spoke the staff at the reception. This was all happening 11 pm at night! That guy came and said AC will not work, rooms are all occupied. I told him the only solution then is to bring the mattress down at the lower level. My husband and the staff brought the mattress down. We slept on the mattress of such a huge hotel!
Next day we were told that they will find a solution, either room change or ac will get fixed. We went and reminded them. We were told, both cannot be done. It was quite apparent that the AC of that room was not working since before and will not work after as well. When I told them that we will not be paying for two days if we have to sleep on the mattress on the floor, we were offered free breakfast for a day and 100 Euros to spend in the restaurant.
Coming to the restaurant, the food choice is extremely limited, extremely.
The best features and the reason for the rating:
- The view!
- Only 7 mins walk to Sagrada Familia and Tibidabo amusement park
- The staff at reception and restaurant
- housekeeping was also good and very efficient
The rooms, facilities, view and service were truly spectacular. We loved staying a bit outside of Barcelona and up on the mountain. Getting to the city was a quick, 15 minute cab ride. I could go on at length about many things we liked about that place, but everything was just perfect. I’d HIGHLY recommended this place and I don’t think I’ve ever given a 5/5 rating before.
Great to see the hotel open again and wr had an excellent 2 nights here celebrating our 40th wedding anniversary. We had a great room with the signature lovely views over barcelona. Some minor rehabs to the fittings need to be addressed, but overall, the experience here is business as usual.
The pool is as wonderful as ever, and the staff go more than the extra mile yo give a great experience. Am searching for another significant event to have an excuse to return!
Bad experience. You know after a long day traveling all you wanna do is take a hot shower and go to bed.
No hot water and the water you do get is
***GROSS DARK COLORED WATER FLOWS FROM SHOWER AND SINK FAUCETS***
The hotel has been neglected. It was probably nice five years ago but they really let to go.
I’m very annoyed at this point. If you’re considering this property keep in mind that it’s dilapidated uncapped and the management it’s not real concerned.
