I will start with the main mishap.
We stayed there for two nights, when we arrived, we had a room booked for 2 adults and 1 child (8 years old). We were upgraded to the top suite. It was a duplex room with bed on the top floor, washroom, wardrobe and sitting area on the lower level. We were amazed with the upgrade and felt quite happy about it. We soon found out that the AC was not working in the bedroom. We complained and the staff said it will be looked into. We went out. When we came back at night, it was so hot! We went down and complained again only to be told that the only thing they can do is to close the ac completely and we can let the fresh breeze come on. Mind it, we were on the top floor on a hotel which is at the toppest point in Barcelona. I got upset that what kind of solution is this? When you know that my son is only 8 and there are no barriers on the window. I went down again and spoke the staff at the reception. This was all happening 11 pm at night! That guy came and said AC will not work, rooms are all occupied. I told him the only solution then is to bring the mattress down at the lower level. My husband and the staff brought the mattress down. We slept on the mattress of such a huge hotel!
Next day we were told that they will find a solution, either room change or ac will get fixed. We went and reminded them. We were told, both cannot be done. It was quite apparent that the AC of that room was not working since before and will not work after as well. When I told them that we will not be paying for two days if we have to sleep on the mattress on the floor, we were offered free breakfast for a day and 100 Euros to spend in the restaurant.
Coming to the restaurant, the food choice is extremely limited, extremely.
The best features and the reason for the rating:
- The view!
- Only 7 mins walk to Sagrada Familia and Tibidabo amusement park
- The staff at reception and restaurant
- housekeeping was also good and very efficient