Dear Tenesha S,
Thank you for your comments, we truly appreciate you taking the time out of your schedule to ensure that we receive the constructive remarks on our performance, they are taken very seriously in our goal to continue to become better at serving all our guests.
We were disappointed to learn of the opportunities you experienced during your stay with us.
We have noted your comments on the housekeeping services and the delays that you encountered at the Front Office. We will certainly engage the Food & Beverage management with your overall dining experience. Please accept our sincere apologies for the inconvenience that you encountered during your vacation with us.
Once again thank you for taking the time to provide these comments so that we may improve our services.
Best wishes,
Benjamin