All You Need to Know About the Restaurant
at Akumal Bay Beach & Wellness Resort
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Restaurant review highlights
... a smile, Daniel, Holli, Amber, Jesus at the international restaurant made our evenings that much better with their lovely...
... furniture 2) reservation for birthday meal in Gourmet restaurant made with the travel rep to the customer service manager...
... back next year. Restaurants My favorite was the Lima restaurant, was amazing so much choice. The snorkeling was the best...
Most popular question about the restaurant
... we can specify we want garden view (ground floor) closest to the beach and bar/restaurant areas? Close to the center of the resort? Someone in our crew has a problem...
Answer from Denis M
Oct 2022 |
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We stayed for the second time 28th Jan for two weeks. The hotel just gets better, we had the best holiday yet again. Thanks to the fabulous staff at this hotel. I will try and remember everyone - Carlos at buffet, the hardest working waiter ever, he does not stand still and always has a smile, Daniel, Holli, Amber, Jesus at the international restaurant made our evenings that much better with their lovely service and great food. Nothing too much trouble. Dago at the bar made the best Tanqueray and Tonics. We had a penthouse again which was lovely. Always kept clean by our maid. We loved the international and the Mexican restaurants the best, the Japanese would be much better if it changed to a Thai really. We love this place so much we have already booked to return ( intact I booked whilst laying on a lounger sipping a cold beer ). We got engaged here in Jan 17, came for our honeymoon Jan 18 and will be back to celebrate our 1st wedding anniversary Jan 19. Thomas cook were fabulous when we were delayed 54 hrs due to a fault on the plane coming out. Great communication from Kat our rep, who managed to keep us in the same room for the whole delay which was great. Can’t wait to return to our home from home
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Mar 13, 2018
Dear lesleyandbrian, We are pleased to know that you have enjoyed your stay at Akumal Bay – Beach & Wellness Resort, your comments will be shared with the staff mentioned. It is very gratifying to receive reviews that highlight the service that every staff member offer to our guests, our priority is to make you feel as if you were home and now glad to know that we achieved it. We all look forward to welcome you back in the near future to your home under the sun. Warm regards, Emanuele B. I'NA YANA KIN (my home under the sun)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having just returned back to the UK after 14 nights, i can say i am truly relaxed...
This holiday was booked as a total retreat as i spend 70% of my year travelling around the world with work (last year 54 flights and 204 nights in hotels) , so i needed something to enable me to completely switch off...
The downside of coming from the UK is travelling with Thomas Cook - the plane i didn't find comfortable, in flight entertainment was only adequate and food was not what i expected .... this would make me think about travelling long haul with them again.
Priority baggage didn't work at Cancun airport (in fact Cancun airport arrivals doesn't work at all)....
For those who haven't experienced this airport before, be prepared for upto 3 hours from landing to exiting the airport .. (without airconditioning...) - A family on our plane had a small toddler and their pushchair was last off the plane - 3 hours after landing.
Anyway, this review is about the hotel ... and i can say everything you read in other reviews is true, lovely small complex, low key entertainment, clean rooms, beautiful beach, good drink and food selections.
We stayed in block 1 (1307) and found this location ideal. It was close to snack bar and we did enjoy an early morning coffee while the sun was rising here.
The only thing that prevents me from giving a 5 star rating are the "finishing touches" - the minor details that can make a difference...These minor things are:
1) ripped cushion on the apartment balcony furniture
2) reservation for birthday meal in Gourmet restaurant made with the travel rep to the customer service manager was not passed to the restaurant.
3) Slightly broken sunlounger on the rooftop terrace.
4) Hotel not adhering to the "non reserving of sunbeds policy" or "items will be removed within one hour if bed is not used policy"
5) lifts not working more than 60% of our stay
None of these spoilt our holiday, but it is just minor finishing touches.
I thought the service throughout the hotel was excellent, the staff are a real credit. They all worked tirelessly regardless of whether tipped or not. Special credit here to Wilbur in the buffet restaurant - very genuine and friendly guy who was always attentive.
The only big issue for some people would be the sunbed reservations ... if you wanted to guarantee a decent spot, be prepared for a 06.00 - 06.30 start every day.
Music on the evening was repetitive, although it was ok. Everything closed down at 22.30pm in the main bars.
Food i thought was very good - the buffet was fine for us, although we did enjoy the a la cartes ... the best of which we found was the japanese, followed by Gourmet .. with us both agreeing that we found the meat in the Brazilian a bit disappointing (and dry).
I saw the wifi was excellent all over the complex, but i never turned my phone on for the 14 days, so i never found out :)
I could go on for ages talking about this place, but would not have said anything new that hasn't been said in other reviews - so read through and look at the photos... if there is something specific you want to know, feel free to message me.
If there were not so many places to visit in the world i would return year on year.
This holiday was booked as a total retreat as i spend 70% of my year travelling around the world with work (last year 54 flights and 204 nights in hotels) , so i needed something to enable me to completely switch off...
The downside of coming from the UK is travelling with Thomas Cook - the plane i didn't find comfortable, in flight entertainment was only adequate and food was not what i expected .... this would make me think about travelling long haul with them again.
Priority baggage didn't work at Cancun airport (in fact Cancun airport arrivals doesn't work at all)....
For those who haven't experienced this airport before, be prepared for upto 3 hours from landing to exiting the airport .. (without airconditioning...) - A family on our plane had a small toddler and their pushchair was last off the plane - 3 hours after landing.
Anyway, this review is about the hotel ... and i can say everything you read in other reviews is true, lovely small complex, low key entertainment, clean rooms, beautiful beach, good drink and food selections.
We stayed in block 1 (1307) and found this location ideal. It was close to snack bar and we did enjoy an early morning coffee while the sun was rising here.
The only thing that prevents me from giving a 5 star rating are the "finishing touches" - the minor details that can make a difference...These minor things are:
1) ripped cushion on the apartment balcony furniture
2) reservation for birthday meal in Gourmet restaurant made with the travel rep to the customer service manager was not passed to the restaurant.
3) Slightly broken sunlounger on the rooftop terrace.
4) Hotel not adhering to the "non reserving of sunbeds policy" or "items will be removed within one hour if bed is not used policy"
5) lifts not working more than 60% of our stay
None of these spoilt our holiday, but it is just minor finishing touches.
I thought the service throughout the hotel was excellent, the staff are a real credit. They all worked tirelessly regardless of whether tipped or not. Special credit here to Wilbur in the buffet restaurant - very genuine and friendly guy who was always attentive.
The only big issue for some people would be the sunbed reservations ... if you wanted to guarantee a decent spot, be prepared for a 06.00 - 06.30 start every day.
Music on the evening was repetitive, although it was ok. Everything closed down at 22.30pm in the main bars.
Food i thought was very good - the buffet was fine for us, although we did enjoy the a la cartes ... the best of which we found was the japanese, followed by Gourmet .. with us both agreeing that we found the meat in the Brazilian a bit disappointing (and dry).
I saw the wifi was excellent all over the complex, but i never turned my phone on for the 14 days, so i never found out :)
I could go on for ages talking about this place, but would not have said anything new that hasn't been said in other reviews - so read through and look at the photos... if there is something specific you want to know, feel free to message me.
If there were not so many places to visit in the world i would return year on year.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Jul 17, 2016
Dear davesmithsrm, Thank you for taking the time of sharing your detailled feedback about Akumal Bay - Beach & Wellness Resort. It is always a pleasure to know our friends opinion in order to continue to provide them with the best service possible. As info for our Trip Advisor friends, if you are celebrating anything during your stay our PR, Guest service are here to help. Do not go through your travel rep. to avoid miscommunication. The A-la-Carte restaurants do not receive reservations. We would like to let you know that your comments have been reviewed and measures will be taken to improve where is necessary. We are looking forward to welcoming you back anytime soon. Best regards, Emanuele B. I'NA YANA KIN (my home under the sun)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honestly one of the best holidays we have ever been on. We are even booking up to come back next year.
Restaurants
My favorite was the Lima restaurant, was amazing so much choice.
The snorkeling was the best we have experienced, we saw fish, stingray and turtles.
The staff is incredibly friendly and helpful.
Special thanks to Fernanda, she made this stay amazing, she saw to our every need and happily helped me with my Spanish.
Always something to do here, great live music every night!
Drinks were also delicious.
All was amazing. Trust me, you will LOVE IT.
Restaurants
My favorite was the Lima restaurant, was amazing so much choice.
The snorkeling was the best we have experienced, we saw fish, stingray and turtles.
The staff is incredibly friendly and helpful.
Special thanks to Fernanda, she made this stay amazing, she saw to our every need and happily helped me with my Spanish.
Always something to do here, great live music every night!
Drinks were also delicious.
All was amazing. Trust me, you will LOVE IT.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort
Responded Oct 30, 2019
Dear Iris, We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”. Looking forward to seeing you again anytime soon. Warm regards, Emanuele B. I'NA YANA KIN (my home under the sun)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am currently in the middle of my week long stay at Akumal Bay Beach and Wellness Resort. My husband and I booked this trip for our "babymoon" as I am 6.5 months pregnant and wanted one last relaxing vacation before the arrival of baby. This resort seemed to fit the bill perfectly when I read the reviews prior to booking: great quiet location away from the crazy party scene of Cancun, snorkeling with sea turtles just steps away from the hotel, daily yoga and wellness classes, etc, etc. However, due to a few major issues, this has not been the vacation I imagined.
Firstly, and the biggest problem we encountered was BEDBUGS! After the first night here, both my husband and I woke up to disgusting red bite marks all over our legs! I actually counted almost 100 bites just on my legs alone! These bites have gotten progressively more swollen and itchy, and I am still itching like crazy as I type this! NOT what a pregnant woman needs on her vacation!
We alerted the front desk, and at first they told us they would send someone into our room to fumigate?! When I told her I did not want my baby to be exposed to dangerous chemicals, they were nice enough to switch us to a penthouse room a few hours later, which we have enjoyed, but with all the itching and disgusting red marks on my legs, it's hard to ignore and just relax. I have had difficulty sleeping just thinking about the possibility of this new room also having bed bugs and worrying about bringing them home with us! :(.
Second disappointment: The FOOD. I have been to several all inclusive resorts all over Mexico, including Rius, AMR resorts, Marival resorts, etc. and so far Akumal Bay's food has been the worst. The buffet has limited selection and most things are bland and cold. Even the a la cartes have been unimpressive. The only one we have enjoyed so far was the Japanese fusion restaurant. Although the desserts have been pretty good at all the restaurants. For the first time ever at an all inclusive, I found myself feeling extremely hungry at certain times from not eating enough! It doesn't help that wait times are usually an hour or more at the a la cartes.
Thirdly, the SEAWEED. I knew before coming here that this has been an ongoing issue, but this week it has been so abundant that the gentlemen cleaning up the beaches have not been able to keep up with it. Now, normally this would not bother me because well, it's nature and it is nobody's fault, but we had hired a local photographer to do a beach maternity photo shoot and the seaweed really put a damper on those plans and we ended up canceling the shoot. :(
Despite these hiccups, I am hoping to make the most of the rest of this trip. I have really enjoyed the yoga classes offered in their beautiful open air studio. Both yoga instructors are professionals and really run great classes. The meditation classes are especially great for relaxation.
The staff have been great, everyone works very hard around here, especially the seaweed cleaning crew. What a difficult job they have!
Our upgraded room has a private roof top patio with lounge chairs, an umbrella, and soaker tub, our own little piece of paradise and the highlight of our stay thus far. However there are so many hammocks, day beds, and loungers here, you can find a relaxing spot just about anywhere. Overall a great atmosphere for couples wanting quiet relaxation time.
Heading to the next yoga class now, hopefully I will have better experiences to update this review with by the end of the trip!
Firstly, and the biggest problem we encountered was BEDBUGS! After the first night here, both my husband and I woke up to disgusting red bite marks all over our legs! I actually counted almost 100 bites just on my legs alone! These bites have gotten progressively more swollen and itchy, and I am still itching like crazy as I type this! NOT what a pregnant woman needs on her vacation!
We alerted the front desk, and at first they told us they would send someone into our room to fumigate?! When I told her I did not want my baby to be exposed to dangerous chemicals, they were nice enough to switch us to a penthouse room a few hours later, which we have enjoyed, but with all the itching and disgusting red marks on my legs, it's hard to ignore and just relax. I have had difficulty sleeping just thinking about the possibility of this new room also having bed bugs and worrying about bringing them home with us! :(.
Second disappointment: The FOOD. I have been to several all inclusive resorts all over Mexico, including Rius, AMR resorts, Marival resorts, etc. and so far Akumal Bay's food has been the worst. The buffet has limited selection and most things are bland and cold. Even the a la cartes have been unimpressive. The only one we have enjoyed so far was the Japanese fusion restaurant. Although the desserts have been pretty good at all the restaurants. For the first time ever at an all inclusive, I found myself feeling extremely hungry at certain times from not eating enough! It doesn't help that wait times are usually an hour or more at the a la cartes.
Thirdly, the SEAWEED. I knew before coming here that this has been an ongoing issue, but this week it has been so abundant that the gentlemen cleaning up the beaches have not been able to keep up with it. Now, normally this would not bother me because well, it's nature and it is nobody's fault, but we had hired a local photographer to do a beach maternity photo shoot and the seaweed really put a damper on those plans and we ended up canceling the shoot. :(
Despite these hiccups, I am hoping to make the most of the rest of this trip. I have really enjoyed the yoga classes offered in their beautiful open air studio. Both yoga instructors are professionals and really run great classes. The meditation classes are especially great for relaxation.
The staff have been great, everyone works very hard around here, especially the seaweed cleaning crew. What a difficult job they have!
Our upgraded room has a private roof top patio with lounge chairs, an umbrella, and soaker tub, our own little piece of paradise and the highlight of our stay thus far. However there are so many hammocks, day beds, and loungers here, you can find a relaxing spot just about anywhere. Overall a great atmosphere for couples wanting quiet relaxation time.
Heading to the next yoga class now, hopefully I will have better experiences to update this review with by the end of the trip!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Short version: Your search is not over, be wise and spend your hard-earned money elsewhere.
1. Room:
Pros: Reasonably modern. Super comfy beds (right balance of firm and soft). Mini-fridge stocked daily and correctly. Room cleaned daily, nicely (with reasonable tipping).
Cons: Double beds are on the short (I am 182cm / 6ft and my legs were hanging off the bed). TV lacks proper kids channel, and the available channels show radical mosquito noise (hit of splitting the signal too much). Hence unwatchable.
2. Sea:
Pros: Very calm (almost Jamaica's).
Cons: 6 out of 9 days was full of sea weed - both the water and the beach. City workers (administering the whole Akumal public beaches) hard working, but not coping with the volume of incoming sargassum.
The Secrets resort (next to Akumal Bay) was always cleaned the first, and faster?
Entering the see is rough (kids should have water shoes).
3. Beach:
Pros: Good sand volume, reasonably-fine sand. Reasonably good beach drink service.
Cons: No shaded lounges AT ALL. No palapas. What you get instead is some rustically-made "pergolas" which don't keep shade at all. If you want to get skin cancer, by all means go for this resort!
4. Food:
Pros: Nothing!
Cons:
- Out of the so called 4 "restaurants", 1 was always closed - Rodizio (Brazilian stake house). Speaking of deceptive business practices / false advertising: how come companies like this are allowed to go on unpunished and nobody suing them?
- The other 3 "restaurants" == simply trash - super limited menus, always the same for 9 days, microscopic portions. Only the Peruvian one (named "Lima") seemed a tad decent, but mostly due to being air-conditioned.
- The Buffet is la piece de resistance food-wise at this lame "resort", and even that one in fact is bad: Repetitive food, massively (very visibly) recycled even within a same day, or between consecutive days. For example, when "fish" gets stale, they mince it and make it a "chevice" meal, or worse, into a "tuna sandwich". Food lacks flavor. Several fish meals, but all equally bad: Fish tastes either like boiled, or too salty, or simply without any hint of flavor. The worst fish that I have ever eaten in Mexico, was at this "resort". Congrats Akumal Bay hotel, for even getting the fish wrong!
- The only eating options for lunch are the crappy buffet and another lame beach bar called "Pelicanos".
- All the food in the buffet seems to have some special substance injected into it, to preserve the food more, including inside your stomach! Read: constipation! (if you ever wondered how for God's sake someone can get constipated in ... Mexico ... it's here folks!).
- 1 time after dinner, 3 out of 4 members of the family got food poisoning and threw up. And remember that prior to entering the buffet, everybody has to use a hand sanitizer, so it wasn't a cross-contamination from other people sharing buffet serving utensils in common, but a clear hint of stale or hyper-recycled food. The fact that my lips also got eczema is a clear personal indicator of bad / contaminated food.
None of the food seems to be locally-sourced. I didn't get a taste of the "Real Mexico". All the food was probably bought 1 year in advance, from some Chinese suppliers and shipped by containers.
Food-wise, the thing that really threw me off the most is this: Except for the Lima "restaurant", absolutely no air-conditioning! The buffet and the other 3 "restaurants" (1 of which being closed - Rodizio, remember?) have no A/C, all being placed under a massive roof made of reeds (which lets water leaking in at the first sign of rain). I thing the hotel owners did this ON PURPOSE, to make people eat fast and do not keep the tables busy for long. But super detrimental to travelers' eating "experience".
Pro tip: Come to the buffet in a T-shirt or even swimsuit, otherwise you shall sweat like crazy, even with all of that buffet's windows kept open. So leave your dresses and other fancy wardrobes at home.
5. Entertainment factor:
Pros: Nothing, except maybe some free paddle boarding.
Cons: BORING, repetitive. SAME music over and over again, on a daily basis. If I hear that "Alegria" song one more time, I go nuts! The buffet also plays a stupid music - copyrighted music re-interpreted by some female singer in a super-slow way. Disgusting, and repetitive!
In the evening: some guy with a horrible voice, starts some "party" in one of the open-scene bar that is next to the buffet. Acting as both some kind of DJ but also playbacking (singing in parallel with the real singer's voice), some mainstream songs (various repertoires - rock, pop, etc). He is trying to create an absurd kind of atmosphere, heck, maybe aspiring to create the "Woodstock of Mexico", gosh, so disgusting. Some people may like this concept (for example, the so many German that seem to like to come to this hotel), but I personally disliked it. Not too mention being noisy - why would everybody hear this nonsense, especially families with kids? So disgusting.
6. Pools:
Pros: 1 of the 3 total pools, aka "main pool" is reasonably large.
Cons: None of the pools has a gradual deepness and they are all SHALLOW (1.2 meters deep). For adults, that brings the water level maybe a tad higher than your belly. None of the pools is shaded. The micro-pool closer to northern side of the "resort" (near Building 1) had DIRTY water.
Overall the pool experience felt to me, as an adult, as a big failure.
7. Highlights of this "resort": great wifi, mini-fridge stocked regularly, friendly personnel / servers. The rest was bad: BAD food, super-recycled, buffet without A/C, and for beach lovers, UNSHADED beach. Also false advertising (1 "restaurant" being closed despite being mentioned as being available for all-inclusive).
Suffice to say that, sadly, we will not return. It felts like a super low value for the money.
And I could care less of this "resort" follow-up reply - anticipated to be condescending to its customers, as always. So, to the Akumal Bay administration: please don't even bother to reply to my review, because I know that only condescending remarks and lies will come out of your mouth.
Thanks for putting the Riviera Mayan coast of Mexico to shame!
1. Room:
Pros: Reasonably modern. Super comfy beds (right balance of firm and soft). Mini-fridge stocked daily and correctly. Room cleaned daily, nicely (with reasonable tipping).
Cons: Double beds are on the short (I am 182cm / 6ft and my legs were hanging off the bed). TV lacks proper kids channel, and the available channels show radical mosquito noise (hit of splitting the signal too much). Hence unwatchable.
2. Sea:
Pros: Very calm (almost Jamaica's).
Cons: 6 out of 9 days was full of sea weed - both the water and the beach. City workers (administering the whole Akumal public beaches) hard working, but not coping with the volume of incoming sargassum.
The Secrets resort (next to Akumal Bay) was always cleaned the first, and faster?
Entering the see is rough (kids should have water shoes).
3. Beach:
Pros: Good sand volume, reasonably-fine sand. Reasonably good beach drink service.
Cons: No shaded lounges AT ALL. No palapas. What you get instead is some rustically-made "pergolas" which don't keep shade at all. If you want to get skin cancer, by all means go for this resort!
4. Food:
Pros: Nothing!
Cons:
- Out of the so called 4 "restaurants", 1 was always closed - Rodizio (Brazilian stake house). Speaking of deceptive business practices / false advertising: how come companies like this are allowed to go on unpunished and nobody suing them?
- The other 3 "restaurants" == simply trash - super limited menus, always the same for 9 days, microscopic portions. Only the Peruvian one (named "Lima") seemed a tad decent, but mostly due to being air-conditioned.
- The Buffet is la piece de resistance food-wise at this lame "resort", and even that one in fact is bad: Repetitive food, massively (very visibly) recycled even within a same day, or between consecutive days. For example, when "fish" gets stale, they mince it and make it a "chevice" meal, or worse, into a "tuna sandwich". Food lacks flavor. Several fish meals, but all equally bad: Fish tastes either like boiled, or too salty, or simply without any hint of flavor. The worst fish that I have ever eaten in Mexico, was at this "resort". Congrats Akumal Bay hotel, for even getting the fish wrong!
- The only eating options for lunch are the crappy buffet and another lame beach bar called "Pelicanos".
- All the food in the buffet seems to have some special substance injected into it, to preserve the food more, including inside your stomach! Read: constipation! (if you ever wondered how for God's sake someone can get constipated in ... Mexico ... it's here folks!).
- 1 time after dinner, 3 out of 4 members of the family got food poisoning and threw up. And remember that prior to entering the buffet, everybody has to use a hand sanitizer, so it wasn't a cross-contamination from other people sharing buffet serving utensils in common, but a clear hint of stale or hyper-recycled food. The fact that my lips also got eczema is a clear personal indicator of bad / contaminated food.
None of the food seems to be locally-sourced. I didn't get a taste of the "Real Mexico". All the food was probably bought 1 year in advance, from some Chinese suppliers and shipped by containers.
Food-wise, the thing that really threw me off the most is this: Except for the Lima "restaurant", absolutely no air-conditioning! The buffet and the other 3 "restaurants" (1 of which being closed - Rodizio, remember?) have no A/C, all being placed under a massive roof made of reeds (which lets water leaking in at the first sign of rain). I thing the hotel owners did this ON PURPOSE, to make people eat fast and do not keep the tables busy for long. But super detrimental to travelers' eating "experience".
Pro tip: Come to the buffet in a T-shirt or even swimsuit, otherwise you shall sweat like crazy, even with all of that buffet's windows kept open. So leave your dresses and other fancy wardrobes at home.
5. Entertainment factor:
Pros: Nothing, except maybe some free paddle boarding.
Cons: BORING, repetitive. SAME music over and over again, on a daily basis. If I hear that "Alegria" song one more time, I go nuts! The buffet also plays a stupid music - copyrighted music re-interpreted by some female singer in a super-slow way. Disgusting, and repetitive!
In the evening: some guy with a horrible voice, starts some "party" in one of the open-scene bar that is next to the buffet. Acting as both some kind of DJ but also playbacking (singing in parallel with the real singer's voice), some mainstream songs (various repertoires - rock, pop, etc). He is trying to create an absurd kind of atmosphere, heck, maybe aspiring to create the "Woodstock of Mexico", gosh, so disgusting. Some people may like this concept (for example, the so many German that seem to like to come to this hotel), but I personally disliked it. Not too mention being noisy - why would everybody hear this nonsense, especially families with kids? So disgusting.
6. Pools:
Pros: 1 of the 3 total pools, aka "main pool" is reasonably large.
Cons: None of the pools has a gradual deepness and they are all SHALLOW (1.2 meters deep). For adults, that brings the water level maybe a tad higher than your belly. None of the pools is shaded. The micro-pool closer to northern side of the "resort" (near Building 1) had DIRTY water.
Overall the pool experience felt to me, as an adult, as a big failure.
7. Highlights of this "resort": great wifi, mini-fridge stocked regularly, friendly personnel / servers. The rest was bad: BAD food, super-recycled, buffet without A/C, and for beach lovers, UNSHADED beach. Also false advertising (1 "restaurant" being closed despite being mentioned as being available for all-inclusive).
Suffice to say that, sadly, we will not return. It felts like a super low value for the money.
And I could care less of this "resort" follow-up reply - anticipated to be condescending to its customers, as always. So, to the Akumal Bay administration: please don't even bother to reply to my review, because I know that only condescending remarks and lies will come out of your mouth.
Thanks for putting the Riviera Mayan coast of Mexico to shame!
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Room Tip: Ask for a room in building 2, and not facing the pool directly in front.
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
11 Helpful votes
Helpful
Questions & answers about the restaurant
Answer from Denis M
Oct 2022 |
When you book your trip, there's three classifications of rooms...Penthouse Suite, Junior Suite, and Garden Suite.
Choose Garden suite and a month before you arrive, reach out to the resort and request building 1 or 3.
Answer from Geraint H
Apr 2022 |
I have been there 3 times and it appears most like to dress up to casual smart especially in the alacartes, but I think I have seen someone with shorts in them. Just my recollection. Not sure of precise hotel rules.
Answer from Doris C
Feb 2022 |
The resort website should have menus listed. Once there you use your phone to access the menu.
Answer from Sheila2014101
Oct 2020 |
We were there the first week of September. At that time the main restaurant (former buffet) was open and Alex was open in the evenings with reservations. They told us that they would be opening one of the other specialty restaurants the following week. At that time all guests were staying in building 1. There were very few guests so it was not crowded at all. I do not know the price difference as we had purchased a "deal" through Travelocity. We have now booked direct for our future stays and got a much better "deal". Enjoy! Its as beautiful and friendly as ever.
Answer from ABBWR
Jan 2019 |
As pollylythamstannes mentioned , first come first served basis.
Please allow us to invite you to join our Fb private group where almost 10K friends will share first hand impressions and useful tips.
Please fill out the 3 questions to be approved in the group :)
/ABBWRfriends
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