Dear Danyelle D, I’m sorry that you were not satisfied with tour stay here. I’m not sure what you mean by the pictures online are misleading. Check in time for the hotel is at 3pm. How every upon looking into the exact time you checked in was at 1:27pm ,not 2pm as you have stated, Also we are 1 hour behind Eastern time, there for you must not of update your clock to reflect the correct time. Also there are reputable hotels that will charge you an early check in fee it’s based of availability. The hotel is a non-smoking property also and we do use and ozone cleaner to remove any stench of smoke, throughout the hall and rooms. For breakfast we offer waffles, a selection of FRESH FRUIT not rotten ones, cereal, bagels, English muffins, granola bars, honey buns, and much more, we apologized that the breakfast wasn’t up to your standards. I apologize that the staff wasn’t helpful while you’re here I will address this issue with the whole entire staff. We also are going under renovation to make sure the property is up to date. The holes that you see above the tub is the faucet for the water to come out so you can fill the tub. We apologize that you were not satisfied with your stay. We invite you back once the hotel is finished with renovation and look forward serving you again in the future. If you have any additional questions feel free to contact us. Thank you, Mike D. Phone (847-887-9000) Email: daysresgl@gmail.com