Good hotel. Nice room. Bad stuff, especially man at the reception 13.03.2016 3-4pm. Charged for 3 nights instead of 2, long money return. Was rude about parking, asked to remove car, but it was his fault we checked in more than 30 min. 30 min for 2 guests booking-it's impossible!
Date of stay: March 2016Trip type: Travelled with friendsRoom Tip: Standard room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Hotel_Oriente_BCN, Back Office at Oriente Atiram Hotel
Responded Mar 28, 2016
Dear guest, thank you for taking the time in writing this review about our hotel. Please accept our sincere apologies for what happened, your critique have attracted our attention and certainly we will look into it to avoid that things like this occur again. Despite of all, we are happy to know that you liked the room and that you found the location nice. We do hope you will be visiting us again in a near future. Please do not hesitate to contact us directly for a good deal. Best regards, Elaine Alcántara Back Office Oriente Atiram Hotel C/ Ramblas, 45 08002-Barcelona recepcionoriente@atiramhotels.com Tlf. +34 93 302 25 58 Fax: +34 93 412 38 19 atiramhotels.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.