I chose this hotel as everyone raved about how wonderful it was and how amazing the customer service is there. I went in expecting to be wowed, and I was happy with it but not wowed. Aside from the bellman who offered to take our bags, gave us a glass of bubbly at check-in, and showed us our room, the service was relatively ordinary for a decent hotel. I’ve had much more remarkable service at many 4 and 5 star hotels around the world. They don’t offer currency exchange, which surprised me. My husband tried buying us cappuccinos from the restaurant after the opening time, and the employee there told him no, to just make one in our room. We didn’t want to use our room’s machine so after being denied coffee, we went to a cafe for breakfast. The room itself is good with a comfy bed, a nice sized bathroom, and good A/C, although the front desk had to control our A/C as our thermostat wasn’t working. The blinds are electric, and it would have been nice to have that explained as it appeared that a lot of people just left theirs open, not knowing they could close. The rooftop pool was tiny but beautiful and had awesome cabanas free for hotel guests. The drinks were yummy at the pool bar. The elevators broke while we were there, which really freaked me out as a disabled person. Thankfully, a maintenance man happened to walk by, so I told him, and he immediately went downstairs to report it and had it fixed within a few minutes. The location is walking distance from La Rambla. We’d stay here again, but it’s not a memorable stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.