Manulife - Insurer Transformation Award 2024
The digitalization of the retail industry represents a transformative shift from traditional offline to online platforms. Digitalization has accelerated in India, fueled by growing smartphone and internet access. The future of retail involves leveraging technologies like AI, IoT, AR/VR to provide seamless, personalized experiences for customers online and through omnichannel approaches. While digitalization provides benefits like efficiency, lower costs and data insights, retailers face challenges in costs of transitioning online and building customer trust in digital transactions.
Advanced omnichannel solution. Seamless digital engagement for all kinds of customers, with traditional, modern and emerging channel experiences for all types of users.
Most emerging market consumers face insurable risks like loss of income, agricultural risks, sickness, and property damage, yet many do not use insurance as a coping mechanism due to lack of access and trust in traditional insurance products. Inclusivity Solutions is an African insurtech company that aims to close this protection gap by developing innovative digital and embedded insurance solutions that make insurance more accessible, affordable, and relevant for emerging market consumers. Their platform allows partners to offer simple and appropriately priced insurance products directly to consumers through digital channels integrated within the partners' existing services and ecosystems. Inclusivity Solutions has already helped over 1 million African customers obtain insurance coverage embedded in services like mobile payments, remittances, and loans.