POSTAL SERVICES DIVISION

In December 2012, the GRA became responsible for regulating the Postal Sector in Gibraltar, under the amended Post Office Act 1961 and Postal Services (Authorisation) Regulations 2012.

The amendments to the Act transposed Directive 97/67/EC into Gibraltar law, with regard to the full accomplishment of the internal market of Community Postal Services, as amended by Directive 2008/6/EC. The effect of the transposition of the Directive is the liberalisation of the Postal Services market which is now fully open to competition.

The GRA's postal services division is responsible for the granting and enforcement of individual licences and general authorisations, in order to provide postal services in Gibraltar. The division deals with all regulatory matters relating to quality of service standards and publishes regular information and advice for customers. The division also liaises and assists the Royal Gibraltar Post Office and other service providers in order to comply with the requirements of the Act.