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C$334
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galmayer
Brooklyn, New York

Rude service

Reviewed Sep 6, 2020via mobile
We did not stay at the hotel but we did rent kayaks from a vendor on the hotel grounds. The kayaks are available for 1hr, 2hrs, or a half day. When we came back and asked for restrooms after kayaking, we were told there were no facilities outdoors by the kayak stand. We went to the main lobby to ask if we could use a restroom and they were inexplicably rude. They told us restrooms are only for guests and people who come to the hotel to rent a kayak are not considered guests. We were condescendingly explained that despite the advertising for the kayaking service on the property and instructions to kayakers to park in the hotel’s lot, the hotel is not affiliated with the kayak service and therefore we are not guests and not welcome to relieve our bladders in their precious restrooms. “There is a gas station 1/2 a mile down the road. Perhaps they will permit you to use their restroom,” the registration desk employee told us in a hollow effort to appear polite. For a town and a part of the country known for its friendliness, this was a glaring exception.
Date of stay: September 2020
Trip type: Travelled with friends
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Reviewed September 5, 2020 via mobile

The property is old & run down; nothing like the pictures online. The sink water stunk like sewer water & the other room our friends stayed at had an issue w/the shower water running outside of the shower. The hot tub by the pool is no longer in existence. The staff was accommodating, courteous & nice. I won’t stay here again.

Date of stay: August 2020
Trip type: Travelled with family
2  Thank 161lr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 1, 2020

Besides the unpleasant loud pounding and light shaking of the building whenever someone walks on any floor (or allows their children to run wild outside of the rooms), our 2 week stay at this hotel was wonderful. The top floor room overlooking the back of the property and the water where kayakers often began their day was very nice to wake up to. Due to Covid, it only took a simple phone call to the front desk for towel/toilet paper replacement. I found employees here friendly, helpful, and willing to assist guests. The room was spacious. The beds were comfortable. There was plenty of space to put bags, etc. The sink being outside the nice bathroom was a bonus. I'd recommend staying here and will hope to return.

Room tip: Rooms not facing the pool area offer more peace/quiet.
Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank funnychap24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 20, 2020

We usually stay in the heart of Ogunquit, so it was new for us to explore the Footbridge Beach. We had a nice room on the first floor-it was spacious. The room was immaculate-I completely trust them during COVID-19. Everything was sanitary and the room smelled clean. All towels, toiletries, etc. came in plastic bags.

Good to know:

1. Our room had its own entrance and exit through a glass door, meaning we didn't have to go out into a hallway or anything.
2. There are lots of chairs to enjoy the river views.
3. Pool was very warm and on the smaller side, so we tried to go early for social distancing. There are plenty of tables and shaded spots.
4. Hotel is a quick drive to Footbridge Beach. After 4:00PM it is free to park.
5. The breakfast is just okay, but hey, it's free. Some baked goods, juice, coffee, milk, cereal, etc. It starts at 8:00AM.
6. An early check-in would be nice. We had to wait until 3:00PM exactly. That is my one "could be better" comment. We arrived at 2:15PM and had to wait 45 minutes. There are signs posted stating the same about no early check-ins, and if you do, you pay for it.
7. Staff was welcoming and friendly.
8. The fridge is a "college fridge" so plan accordingly! It was plenty for our one-night stay. There was no microwave.
9. There was a beautiful glass shower and the sink is outside the bathroom area.
10. There was lots of storage outside the bathroom area for clothing, and an ironing board.

We would return.

Date of stay: August 2020
2  Thank Johannah M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2020

We had a wonderful experience at this property during COVID! We chose it because it was a little off the beaten path and it had a very high cleanliness rating. The hotel is centrally located, and it's a two minute drive to Footbridge Beach. It's away from the heavily congested area of Ogunquit. The hotel room was clean, bright and spacious. Our large family stayed in two rooms with a balcony in building one. The balcony was semi-private, as three rooms shared it. We were very distanced from the other family. The rooms had spectacular views! The hotel has a pool. They offer a grab & go continental breakfast with prepackaged items.The beds were comfy and the very large tv had many channels. Anything we requested such as toilet paper and soap was provided immediately. The sliding glass door handle was broken in our room. I reported it before we left for the day. They fixed it immediately and sprayed disinfectant in the room upon exiting. I would stay at this hotel again!

I have two very minor complaints. The hotel advertises a hot tub, but it was been removed. It's still listed on the property maps that are provided upon arrival. I called the hotel directly to ask questions about the COVID response and I ended up booking the hotel during the call but I was not given the best rate available. Additionally, they gave me two reservation numbers for two rooms. I had to call the 800 number to get the best rate available and then I had to cancel my original two reservations. It was extremely inconvenient.

Room tip: Get a water view room with a balcony
Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank BlueJayB5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2020

Ogunquit River Inn is the place to stay in Wells, Maine. Room was very clean, spacious and beds were very comfortable. We had a shared balcony that faced the river that afforded us great views. Plus, everyone that we interacted with on the staff was very friendly, cheerful and helpful. Breakfast is included and includes a lot of variety. Will definitely stay here again.

Room tip: Choose a balcony room. You’ll be glad you did.
Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
1  Thank V256WBstevend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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